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While we initially enjoyed this app for over a year and it was very helpful to us - its since become alarmingly unstable and will either just stop working on certain products, or not update settings. Every week we have problems with it. s
Thanks! Sorry for inconvenience, we'll definitely consider adding such option in future. Hope you will keep enjoying the app for a long time :)
I'm having trouble with the pre-order button. Every time I selected it says stop selling item. I'll refresh it and for 3 second it works and goes back to stop selling item. Please fix this problem.
Thank you for your review. We had sent you an email few hours ago to understand your issue. Kindly reply our email or contact the support via the chat widget so we can investigate further.
pre order not working when international customers visit. it only works for local shopping. used vpn to test.
Thank you for your review. As we did not receive any support requests from you we were unable to know what is the rootcause of your issue. However, we would like to confirm that our app works for all countries. Please ensure all countries are selected in Pre-Order by Countries (by default it is turned on for all countries). Here is an article that might help:
https://help.amai.com/en/articles/5806300-enable-pre-order-by-countries
Please contact our support so we can look into this issue ASAP.
I am not satisfied with this product at all. Since installing, we've just had problems. The biggest one was selling too many products and having to cancel some orders. The system just is not user-friendly and super hard to use if you have multiple variants. Errors occur way too easily. The support is somewhat helpful (hence the two stars) but otherwise I cannot recommend and will cancel my subscription and look for a better product.
I need an app that allows us to collect a deposit up front and the balance due when we are ready to fulfill the order. This app doesn't do that.
Hi, thank you for your feedback. We had tried to contact you several times via phone and email for the past couple of days in regards to this issue however, we are yet to hear from you. Thank you for your suggestion, we had logged down your feature request in our message boards. For more information on how to access our message boards, please refer to the following FAQ:
https://help.amai.com/knowledge/how-do-i-submit-a-feature-request
It's OK. It seems to do what it says. However, It limits the product photos to just one photo, I can not find the settings to change this. Not very good documentation also.
Thank you for the feedback. We would like to clarify that the product photos displayed on the store is uploaded at the main Shopify Product page and not at our app. I had dropped you an email to clarify further.
Would love to rate this better as it perfroms a great function for our buisness, butt he customer service from the company is very poor and there coding keeps confliting with other programs so keeps causing glitches and oversells products leading to an issue of refunding alot of items.
Customer serrivce really needs to be worked on and having a Contact number people can call for support to get it fixed would solve alot fo the issues.
Thank you for the feedback. As the issue is theme specific, we require more time for the fix. Upon investigation, we are now compatible with the themes that you are using.
It first started out all well - but now some variants can be bought - although the preorder is enabled and active.
Other variants can’t be preordered at all because the button doesn’t appear.
Hi, thank you for your email. We had emailed you on 12/11/2020 on the resolution. After investigations from our dev team, there was no issue with the variants and it is working as intended. One possible reason is that you had turned on the geolocation for the variants and is accessing the variants at a different location or with a VPN turned on.
This could be good, but it affected our site speed so badly it had to be uninstalled (it went from 35 to 22!). If the problem is resolved i would consider using again.
Thank you for your feedback and your cooperation by allowing access to your store. After our thorough investigation we had identified the root cause. I had sent you the full explainer via email along with the screenshots and also the actual app that is causing the slowness (11 seconds worth of loading time as compared to only 0.2 seconds from our app).
Do let us know if you have any further feedback or suggestions.
UPDATE 3 Oct 2022: We had made several attempts to contact you by phone and emails however we are not getting a response. Please let us know if our suggestion works or if you need any further help.
Unfortunately, I cannot tell if this app is suitable for me, or not. The 7 day trial allows me to apply the app to only ONE product. I can't tell anything about how bulk editing works, I can't even know if the 'settings' that I change are universal or product specific. Additionally, the 'pre-order with discount' feature is switched off in the 1 product trial, so I cannot see how that works and how it displays on my site. If I want to know any of the above then I have to immediately pay the monthly fee. Rather defeats the objective of a free trial, methinks. UPDATE - thanks for the reply. I welcome the clarity. In my Shopify dashboard, it still mentions a 7 day trial. Additionally, I received an email from your Customer Success Representative who states "Should you wish to know more about how the App works? we are happy to offer a 1-month free trial if you decide to continue to use our app. Just let me know your Shopify URL and I will make a request to the management for a 1-month free usage. Do you want to clarify, further? FURTHER UPDATE - after removing the app from my store I found that not all the code was removed. This caused problems on my storefront and I had to remove the code manually.
Thank you for your review. First of all, your statement is misleading and false. The app is FREE TO USE as long as you turn on only ONE product and there is NO 7 day free trial. The discounts can only be use if you are using the paid plans. All these had been stated clearly in our PRICING portion of the app page. The terms are also stated during the installation page in which you will have to approve during installation.
We had even explained to you in depth that the free tier of our app is not a trial.
UPDATE 03/03/2021: There is no 7 day free trial notice in the Shopify App Dashboard or our App's Dashboard as mentioned. We had tested it on our stores as well as verify if with our Free Tier customers. The merchant had not provided any proof of the 7 day free trial showing at his app dashboard.
Please note we ultimately did not approve the 1 month free trial for this merchant as we find it unreasonable to provide preferential treatment to a merchant just because they gave us a bad review.
Leftover codes in a store after uninstalling the app using the uninstallation feature in the App dashboard is a standard Shopify behavior. We had stated this clearly in the "Please read this before uninstalling" portion of the app which is placed in every page in our app which provides the necessary steps needed to uninstall the app.
