Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing pre-orders and keeping customers informed. It offers customization options and is compatible with various themes. Despite being time-consuming, it supports adding pre-orders to numerous products. The app's performance has improved over time, with past issues resolved. Merchants appreciate the quick and effective customer support. Regular updates introduce new, valuable features.

Edited April 21, 2020

Basic functions are not in the app. If you update your customer messages when an item is out of stock, it doesn't update them on the page if a customer has been on that product page before.The developer told us that the customer would have to "clear their cache" because their app isn't able to do that. Ridiculous.

Be Good To People
United States
1 day using the app
Amai replied April 22, 2020

Thank you for feedback. We tried to contact you via email and over the phone in order to discuss the situation but didn't receive any response yet. Please drop us a line at your convenience. Thanks in advance :)

December 23, 2020

DO NOT DOWNLOAD THIS APP IF YOU HAVE SUBSCRIPTION OFFERINGS ON YOUR SITE. We downloaded this app and did not implement anything and it caused our site to go down. We had to bring in a developer to fix the issues caused by this. It ended up being a very expensive and ridiculous issue.

Canopy
United States
About 18 hours using the app
November 22, 2020

the app that you MUST stay away from!
leaves code in the background after deleting, and dramaticly slows down your site which comes down to drop in sales. BE WARNED!

unlimitedclassics
United States
About 14 hours using the app
September 10, 2021

Deleted this app and it left behind code and caused my add to cart button to disappear on my product detail page! Would NEVER TRY THIS APP!

Adene Lumae
United States
About 6 hours using the app
Amai replied September 12, 2021

Good day to you. As mentioned in the uninstallation guide located at the main menu of the app, this is the standard behaviour of Shopify as they do and that is why you are required to click the Uninstall button inside the app before uninstalling the app from the Shopify Admin Panel.

During uninstallation, we had also sent an email notification to you to remind you that if you had uninstall directly from the Shopify Admin Panel please contact the support team to assist with the code removal.

We had also made several attempts to contact you to help out with the removal of the codes, however none of our attempts succeeded.

June 9, 2020

I uninstalled this app and it destroyed my test product. After uninstalling my products add to cart button is gone, and my new pre-order app won't work. @Developer where is your dirty code that you left behind? Really frustrating experience.

Doublemoss
United States
About 6 hours using the app
Amai replied June 9, 2020

Thanks for your feedback and sorry that you've faced such difficulties. We tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!

March 4, 2022

I would have loved for this App to work correctly, two attempts and communication with their Dev team we opted to uninstall and move on. If you can get the functions to work on both mobile and desktop you may have a chance but keep your eyes on its back end as at times it had a mind of its own. Shame.

Rider Collective Australia
Australia
About 3 hours using the app
June 16, 2020

WORST APP EVER, DONT EVER INSTALL, IT WILL DAMAGE YOUR PAGE CODE!! DO NOT INSTALL, WORST APP EVER, PLEASE SHOPIFY DELETE THIS APP!

Lunamar
Colombia
About 3 hours using the app
Amai replied June 17, 2020

Dear user, we apologize for any inconvenience caused during the uninstallation process. I had sent a request to help you to uninstall the application via email. Thank you.

November 26, 2020

So far it doesn't work at all and I can only get hold of a bot which is incredibly unhelpful. My test item is tagged as a pre-order and instead of saying SOLD OUT (as before) now it just lets customers buy it. No PRE-ORDER button showing up at all. Meh

LUXE • SOCIETY
New Zealand
About 2 hours using the app
Amai replied November 26, 2020

Good day to you, we had make a few attempts to call you and had sent you an email in regards to your issue (based on your email registered with Shopify).

January 25, 2022

Unresponsive and some generic "all works for us" " is it network problems" type response when contacting support. Have to regression test all functions in shopify it seems as it not really clear what this app left behind.... When signing out of the app after uninstall I got a "sorry to leave you mail. Even the link in the email does not work.... and the email states: "we are working hard to improve our app".... text from the supplier "P/S: If you had uninstalled the Pre-Order Manager app directly from the Shopify Admin panel without following this guide, please contact us (by replying to this email) to have the codes removed." If you love problems, regression testing, sloppy functions, unresponsiveness, generic customer service answers and as a bonues an uninstall that requires code change this is for sure the app for you. ..... If someone could give a good alternative to this App where you can control pre order on collection level it would be great to have some experiences shared.

Tråkk Inn
Norway
About 1 hour using the app
Amai replied January 25, 2022

Thank you for your feedback. To give some clarity on this issue let me share what you had asked in your email:

"We have just installed the Pre-Order Manager and it is insanely slow to respond when trying to configure it. Is this normal behaviour or do you have some sort of problem. Please get back to me as I will have to know if this an app to continue working with.."

We replied within 2 minutes the following message in which we try to understand your problem more:

"Slow response of the app is not an expected behavior and have not found any similar report. I also tested the app on my end and everything is working properly.

How much delay are you experiencing? If could be an outside source like internet or connection traffic."

It is unfortunate that you decided to leave this review before providing us the information that we had asked for.

It is also most unfortunate that you decided to accuse us of leaving codes in your store on purpose as this is a standard Shopify behavior that is very much documented amongst the community, that is the reason why we had an automated email asking merchants to seek assistance if they uninstall directly from the Shopify Admin Panel:

https://community.shopify.com/c/shopify-discussions/app-residual-code-after-uninstallation-ever-caused-trouble-for/td-p/664489

May 26, 2021

Uninstalled the app and it left behind code and there is no way to remove it. So now I have to hire someone to go in and remove it.

Everything Dirt
United States
About 1 hour using the app
Amai replied May 26, 2021

Thank you for the feedback. Please note that this is standard Shopify behavior where the codes of the apps are not remove automatically if you uninstall the app via Admin Panel. This is a widely known issue. You may read all about it here:

https://community.shopify.com/c/Shopify-Discussion/App-Residual-Code-After-Uninstallation-Ever-Caused-Trouble-for/td-p/664489

That is why we had included the is a "Uninstall" button in app and also a note in-app providing you the instructions on how to uninstall the app.

In addition, you may contact our customer support anytime to remove the codes manually and there is no need to hire someone else to remove it as they might not know the codes that were added into the themes.