Amai PreOrder Manager + Notify

App would be decent if it actually stayed consistent. The support staff is not helpful nor are they responsive. They rolled out an update on Nov 2nd without notifying and it erased all our backorder data and we've had to redo everything. To top it off, the add to cart button no longer works and customers are unable to add anything to their cart. Sometimes the button does work but there is no confirmation when you do add the item to your cart. It doesn't show up until you open up your checkout - and sometimes it works and sometimes it doesn't. Overall the team there does not seem to have the support infrastucture to accommodate it's clients. We've been having this issue for over a week and their support team/develpors have been unable to help. Currently seeking alternative app.

**Update 11/13 - finally received an email response from the Amai team claiming to have fixed the issue but #1 the issue was still not fixed and #2 the change they did make affected our entire store and disabled our "add to cart" button so we lost sales for over 16hrs causing a customer service nightmare and over $6k in lost sales. Did they not even check their finished work??! Probably the worst app i've ever downloaded in the 8 yrs of running this store.

Amai always answers any questions we have so promptly. They make sure that the issue is resolved and we are comfortable with how to navigate the problem is it pops up again. Thank you!

App has been great so far, UI is easier to understand over most apps on the Shopify store. And the support team are responsive and quick to fulfill any requests you have with modifying the assets to your needs. Cannot Recommend enough!

Thank you for fast problem solving. Communication was easy an all problems have been fixed.

Awesome app with awesome customer service. I have been using the app for years now and no complaints whatsoever. Whenever there's a glitch, customer service resolves the problem immediately. Five stars!