Notify! Back in Stock|PreOrder , 1.157 Rezensionen
very helpful customer service! worth splurging for premium
EDIT: I was billed after cancelling my plan and downgrading to the free version. I messaged support to confirm I wouldn't be billed but was still charged!! VERY disappointed
Looked good until I realized it's another piece of software that oversteps its bounds and thinks it is entitled to a % of our sales on top of a monthly fee.
Software does not deserve a % of your sales, it is a robot and should be paid X for doing Y. Charge whatever you think it's worth from there.
Just wanted to warn others because there are definitely other apps on the shopify App Store that offer the same functionality for a flat rate.
If I could give this app zero stars, I would. When I first installed the app, the submission box had excessive white space and despite my best efforts, I could not troubleshoot on my own though I spent about a couple hours attempting to do so using custom code.
I finally reached out to support. Support informed me that "we are not
able to service your store according to our terms of service, due to the type of products you are selling."
The "types of products" that my store sells are merchandise with a liquor license pending to sell wine but okay. Huge waste of time.
Uninstalled and found a much better experience by using "Alert Me! Restock Alerts." Their product actually functions out of the box so that's a win.
I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review.
Our team has reached out to you and hope you will choose to reply to our emails.
Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app.
We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start.
We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store.
Zara, Customer Sucess Lead
WOULD NOT RECOMMEND. CHARGED ME WITHOUT MY KNOWLEDGE. I DOWNGRADED WHEN I NOTICED AND THEY STILL HAVE A SCHEDULED CHARGE! EVEN THOUGH THEY "CONFIRMED" IT WAS DOWNGRADED. THEY ALSO CLAIMED THEY HAVE REFUNDED ME YET I HAVE NOT SEEN A SINGLE DOLLAR FROM THEM AND MY BANK STATES THEY HAVE NOT ISSUED A REFUND. BEWARE!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I'm truly sorry for the distress and confusion caused regarding the charges. Please let me address your concerns directly:
Unauthorized Charges: As a part of the Shopify platform, we don’t have the capability to charge our merchants without their explicit selection and approval of a plan.
Scheduled Charge Post-Downgrade: Shopify charges merchants at the end of their billing cycle, even if they cancel their plan. We, therefore, schedule charges until the end of that billing cycle to allow users to fully utilize the plan they're already set to pay for. If any user prefers not to continue until the end of the cycle, they can reach out to us, and we'll process the refund and cancellation immediately.
Refund Delays: We have indeed issued a full refund from our side. The speed at which the refund processes can vary based on individual banks and Shopify's processing time. I understand the concern and frustration this can bring.
We genuinely value your trust and feedback. Our team is keen on assisting you further, and we hope you'll choose to reply to our outreach for a swift resolution.
Wishing you all the best with your business.
Zara, Customer Success Lead
Too pricey and hard to uninstall this app. Free only covers a few things. Also, the first person helping me couldn't even help me to remove the app or tell me how. There should be an uninstall button to no longer see this app in my app store.