Notify! PreOrder|Back in Stock

We’re truly sorry for the frustration this caused, and we appreciate you taking the time to share such clear feedback.

We completely understand the concern about paying for features that won’t be used most of the time. That’s exactly why there are multiple plans available, so shops can choose the option that best fits their needs and budget, rather than feeling pushed into a tier that includes more than they want.

We also want to apologize for how limiting this may have felt during the transition. We updated the pricing plans so we can continue improving the product and create value for shops in the best way possible. After switching to the new plans, shops can downgrade to a lower plan as well.

Regarding the Kickstart plan, we’re very sorry for the confusion. As mentioned in our pricing section, this plan was intentionally developed only for Basic Shopify stores in their first year, so we can better support new and young established shops as they grow.

One more thing ; our product manager reached out to help directly, but we didn’t receive a reply. If you’re open to it, we’d still really like to help and get this resolved in a way that feels fair.

Again, we’re very sorry for the experience, and thank you for raising this.

Dear Accurascale, we sincerely apologize for your experience and any confusion caused regarding the recent plan changes.

As mentioned in the email we sent you about the retirement of your old Premium plan, “We wanted to share an important update — your Premium plan will be retired on November 30.” In that same message, we offered two options:

Upgrade to a higher plan with a 65% discount for 12 months, unlocking more features and higher usage limits if upgraded before the end of October.

Stay on an equivalent plan (the new Rocket plan) with a 12.54% early-bird discount for a year if switched before October ended.

The Rocket plan — which replaces your previous Premium plan — is $99.90/month, and with the early-bird discount, it would have been approximately $87/month.

The $500/month plan you mentioned refers to a different, higher-tier plan (Notify Me Plus), and we understand how this might have caused some misunderstanding. We truly hope this clarification helps and would love the opportunity to have you with us again.

Thank you for your feedback — it helps us communicate better and continue improving.

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. Our goal has always been to provide reliable service with clear communication and transparent pricing.

The pricing change you encountered was related to your store being on one of our older legacy annual plans, which functioned differently from our current plans. Our newer plans include additional features such as low stock alerts and wishlists, and we recognize that the transition may not have been communicated as clearly as it should have been. For that, we sincerely apologize.

Regarding the Shopify import limit of 1,000 records, we appreciate you highlighting this challenge. Unfortunately, this limitation is imposed by Shopify and is outside of our control. That said, we regret that we weren’t able to assist you further at the time, and we understand how this made migration feel especially difficult.

We know how critical back-in-stock notifications are for your business, and we’re sorry that your experience with Notify Me fell short of your expectations. Your feedback has been valuable in helping us improve how we communicate plan changes and support merchants during transitions.

If you ever consider giving Notify Me another try, we’d be more than happy to personally assist you to ensure a smooth and transparent experience from start to finish.

Thank you for sharing your experience.

You’re absolutely right — when a restock is tied to a planned drop or revenue moment, reliability is critical. If notifications fail to trigger or inventory isn’t recognized properly, that directly impacts both sales and customer trust. That’s not something we take lightly.

Since your case, we’ve made improvements to how inventory updates are detected and how notification triggers respond to restock events. We’ve also strengthened our internal escalation process to reduce resolution time during revenue-critical moments.

We understand that the experience you described didn’t meet expectations at the time, and we appreciate you taking the time to document it clearly. If you ever wish to revisit the product, our team remains available to review your specific setup and ensure everything functions as intended.

— Notify Me! Team

Hi EternaCards, we’re truly sorry for the misunderstanding and frustration this caused. Our goal has always been to provide clear and fair pricing, and we take your feedback very seriously.

Based on feedback like yours, we’ve now updated our app listing plan section to clearly display all transaction fees upfront. We’re also continuously working to improve our pricing systems and transparency to make sure this doesn’t happen again.

We sincerely hope you’ll consider giving us another chance — we’d love to have you back as a valued customer and show you the improvements we’ve made.

First and foremost, we sincerely apologize for the experience you’ve had with our app. We truly understand your frustration and are sorry that the tool did not meet your expectations.

Regarding your request and the limitations you encountered, as we discussed in our chat with you, we’ve forwarded your feedback to our technical team for further review. We’re committed to continuously improving and addressing concerns like yours.

As for the Wishlist feature, we’ve made improvements since our last conversation, and we hope it will meet your needs better moving forward.

Regarding the pricing, we understand your concerns. When customers pay for a plan, they gain access to all four main widgets: Low Stock, Back in Stock, Preorder, and Wishlist. This combination is designed to maximize revenue recovery and enhance customer experience, which we believe justifies the pricing. We’ve always aimed to provide a service that’s worth the value our customers pay, and we will continue working to ensure that.

We take all user feedback into account as we strive to improve, and comments like yours are crucial to helping us get better. Once again, we’re truly sorry for any inconvenience you experienced, and we’re grateful for your honest feedback.

Thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please don’t hesitate to reach out.

We’re very sorry that our pricing structure left you feeling this way. We completely understand how frustrating it can feel to pay for features you don’t use often.

When customers subscribe to a plan, they get access to our full set of tools — back-in-stock, pre-order, Wishlist, and low-stock alerts — all designed to work together toward the same goal: helping businesses recapture revenue that would otherwise be lost due to out-of-stock products. This all-in-one approach is one of our competitive advantages, and we believe it creates the most value for our customers.

That said, feedback like yours is very important to us. We continually review our plans and pricing to make sure they meet the needs of businesses of all sizes. Thank you for sharing your thoughts, we sincerely apologize again and truly appreciate you helping us improve.