Notify! PreOrder|Back in Stock
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This company offered a decent product, but after we were locked in to their system, they raised the prices by hundreds of dollars per month. Unfortunately it is not a simple process to migrate to a new vendor because Shopify imposes an import limit of 1000 records. If you have lots of customers waiting for notifications, you will not be able to migrate. This company was polite, but offered no assistance in dealing with this problem. Notify Me was an expensive, complicated mistake, avoid.
We pay for the Pro subscription, yet without any warning, our ability to send SMS notifications and use other crucial features was blocked. We were in the middle of preparing a restock campaign for a highly anticipated product, and now we can’t send notifications to our customers due to an error caused by the app.
We reported the problem to support – instead of real, immediate help from a person, we were forced to interact with an unhelpful bot. Eventually, we were told we have to wait 24 hours for the technical team to respond. The only explanation provided was that ‘this might be a bug caused by the release of annual plans.’ During this waiting period, our company is losing money – we have an active social media campaign generating traffic, with all notifications ready to go out, but we can’t send them.
You simply can’t rely on this app during critical moments for your store. Because of this incident, I’ll be forced to look for an alternative solution, as this situation is unacceptable and cannot happen again. I absolutely do not recommend this app – we lost time, money, and customer trust because of this issue.
Unreliable for Critical Restock
We installed Notify Me! to manage restock alerts for our ecommerce store, but unfortunately the experience was very buggy. It took some manual back and forth with their team to get it to work, and when our products were actually restocked, the app failed to recognize the inventory update — it stayed stuck in “out of stock” mode and never triggered the restock notifications.
We reached out to support and tried troubleshooting, but the issue remained unresolved for an entire day. For a retail operation, that kind of downtime after a major restock is unacceptable — we put a lot of effort into preparing our drop, only to lose valuable sales and customer trust because the app didn’t function as intended.
Support was polite, but ultimately unable to fix the issue in time. I would not recommend this app if you rely on timely and accurate restock notifications to drive revenue.
Bait and switch! We deployed at $69.90 per month, and they now want $500 a month for a basic out of stock notification solution! avoid!
Dear Accurascale, we sincerely apologize for your experience and any confusion caused regarding the recent plan changes.
As mentioned in the email we sent you about the retirement of your old Premium plan, “We wanted to share an important update — your Premium plan will be retired on November 30.” In that same message, we offered two options:
Upgrade to a higher plan with a 65% discount for 12 months, unlocking more features and higher usage limits if upgraded before the end of October.
Stay on an equivalent plan (the new Rocket plan) with a 12.54% early-bird discount for a year if switched before October ended.
The Rocket plan — which replaces your previous Premium plan — is $99.90/month, and with the early-bird discount, it would have been approximately $87/month.
The $500/month plan you mentioned refers to a different, higher-tier plan (Notify Me Plus), and we understand how this might have caused some misunderstanding. We truly hope this clarification helps and would love the opportunity to have you with us again.
Thank you for your feedback — it helps us communicate better and continue improving.
Product page made no mention of a 3% fee on pre-orders. We removed our previous tech before installing this one (our mistake!) based on the many positive reviews, only to see we must pay a very hefty monthly fee to get the fees down to 2 or 1% on pre-orders. Misleading product page.
Hi EternaCards, we’re truly sorry for the misunderstanding and frustration this caused. Our goal has always been to provide clear and fair pricing, and we take your feedback very seriously.
Based on feedback like yours, we’ve now updated our app listing plan section to clearly display all transaction fees upfront. We’re also continuously working to improve our pricing systems and transparency to make sure this doesn’t happen again.
We sincerely hope you’ll consider giving us another chance — we’d love to have you back as a valued customer and show you the improvements we’ve made.
I had high hopes for this because it advertises a nice combo of features and has good ratings… but geez it sucks. The tool is extremely rigid and limited in functionality, and customer support is condescending when simple questions are asked… As soon as you install this app it deploys and ugly out of the box configuration to production. It’s unfair to your brand image and customer experience. You have to be ready to attempt customizing the appearance immediately, otherwise… good luck. Conditional logic is not possible. The Wishlist feature is still in beta and you do not want to waste your time trying to use it. Oh and to top it all off it’s 5x more expensive than all other options out there. Annoying
First and foremost, we sincerely apologize for the experience you’ve had with our app. We truly understand your frustration and are sorry that the tool did not meet your expectations.
Regarding your request and the limitations you encountered, as we discussed in our chat with you, we’ve forwarded your feedback to our technical team for further review. We’re committed to continuously improving and addressing concerns like yours.
As for the Wishlist feature, we’ve made improvements since our last conversation, and we hope it will meet your needs better moving forward.
Regarding the pricing, we understand your concerns. When customers pay for a plan, they gain access to all four main widgets: Low Stock, Back in Stock, Preorder, and Wishlist. This combination is designed to maximize revenue recovery and enhance customer experience, which we believe justifies the pricing. We’ve always aimed to provide a service that’s worth the value our customers pay, and we will continue working to ensure that.
We take all user feedback into account as we strive to improve, and comments like yours are crucial to helping us get better. Once again, we’re truly sorry for any inconvenience you experienced, and we’re grateful for your honest feedback.
Thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please don’t hesitate to reach out.
A bit of a rip off. We only send a few notifications, but because we have a high number of 'potential' alerts, we are charged for that. Whilst the notification system is good, I don't require any of the pre order stuff. So, it would be better to have two seperate apps than two rolled in to one.
We’re very sorry that our pricing structure left you feeling this way. We completely understand how frustrating it can feel to pay for features you don’t use often.
When customers subscribe to a plan, they get access to our full set of tools — back-in-stock, pre-order, Wishlist, and low-stock alerts — all designed to work together toward the same goal: helping businesses recapture revenue that would otherwise be lost due to out-of-stock products. This all-in-one approach is one of our competitive advantages, and we believe it creates the most value for our customers.
That said, feedback like yours is very important to us. We continually review our plans and pricing to make sure they meet the needs of businesses of all sizes. Thank you for sharing your thoughts, we sincerely apologize again and truly appreciate you helping us improve.
2% pre-order fee???? once you download app you see that in the cost break down.
Hi there, we’re truly sorry for the confusion about the pre-order fee. We completely understand how that could be frustrating. We always strive to offer fair pricing and service that’s worth it, and we’re constantly working to improve our pricing systems to make things clearer for everyone.
Based on feedback like yours, we’ve now added the transaction fee details directly in the app’s listing plan section for full transparency. We really appreciate your feedback and hope we can have you back again as one of our valued customers.
I hate to do this even though support was helpful.
Within minutes of downloading the app i was flagged as spam so they wouldnt allow me to use the app at all. Then i had to speak with support the whole process took about a half hour to an hour.
Then after all that their LITE version only allows the number they advertise as lifetime not monthly. They don't however include the word LIFETIME anywhere on their product page before you download and then wait for a half hour just to find out.
Im bummed because the product may be great. But it was an awful starting experience and the false advertising on the LITE version will take me to a competitors product.
We are so sorry for the frustrating experience you had , that’s not the first impression we ever want to give. We completely understand how discouraging it must have felt to be flagged as spam within minutes of downloading, then spend so much time with support only to feel disappointed by the LITE plan limits.
We take your feedback very seriously. We will review how we communicate the details of our free plan to make sure expectations are clear up front, and we’ll look into how we can improve the onboarding process so customers don’t face unnecessary delays.
Thank you for sharing this with us , feedback like yours helps us identify where we need to improve. We sincerely apologize again and truly regret that your first experience with us wasn’t what it should have been.
Sehr gute App. Kann man weiterempfehlen..
Leider werden die Preise nun derart erhöht, dass ich mir eine andere App suchen werde...
Preis-Leistung stimmt überhaupt nicht mehr...