Notify! PreOrder|Back in Stock
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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A bit of a rip off. We only send a few notifications, but because we have a high number of 'potential' alerts, we are charged for that. Whilst the notification system is good, I don't require any of the pre order stuff. So, it would be better to have two seperate apps than two rolled in to one.
Arbitrary, Discriminatory, and Ideologically Driven Policy
I was shocked to see that this app refuses service to stores selling wine, lumping it into the same category as gambling, weapons, and criminal activities. This is not a business decision, it’s an ideological one, as their Terms of Service even ban anything in “sharp conflict with religions.”
This raises serious concerns about how much personal beliefs influence their policies. If you sell legal products like wine, be aware that you will be banned, even though many far more questionable products are accepted without issue.
A business should be based on logic, not moral policing. I do not recommend this app for anyone looking for fair and consistent service.
Ridiculous pricing model. they want to charge 3% transaction fee for pre-orders.
Save your money and look elsewhere.
They do not offer support for stores selling CBD and related products but you most likely will not know that until you install the app, hopefully this will save you some time! Very disappointing.
cant enter maxium preorder units for size variants
Doesn't work all the time. I get numerous complaints that they (the customer) never received a text or an email and now the Notify Me button stopped working. I was told by the Notify me app that in order for the app to work properly it needs to be babysat every week and then they need notification that it isn't working. I can accept that if it was a free app, but not for $70 a month. In addition, I had to reach out to Shopify Billing as they charged me over $100 in unauthorized fees!
If I could give this app zero stars, I would. When I first installed the app, the submission box had excessive white space and despite my best efforts, I could not troubleshoot on my own though I spent about a couple hours attempting to do so using custom code.
I finally reached out to support. Support informed me that "we are not
able to service your store according to our terms of service, due to the type of products you are selling."
The "types of products" that my store sells are merchandise with a liquor license pending to sell wine but okay. Huge waste of time.
Uninstalled and found a much better experience by using "Alert Me! Restock Alerts." Their product actually functions out of the box so that's a win.
Hello Brian,
I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review.
Our team has reached out to you and hope you will choose to reply to our emails.
Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app.
We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start.
About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use.
We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store.
Zara, Customer Sucess Lead
very helpful customer service! worth splurging for premium
EDIT: I was billed after cancelling my plan and downgrading to the free version. I messaged support to confirm I wouldn't be billed but was still charged!! VERY disappointed
Looked good until I realized it's another piece of software that oversteps its bounds and thinks it is entitled to a % of our sales on top of a monthly fee.
Software does not deserve a % of your sales, it is a robot and should be paid X for doing Y. Charge whatever you think it's worth from there.
Just wanted to warn others because there are definitely other apps on the shopify App Store that offer the same functionality for a flat rate.
They don't disclose before you install that they also charge 3-1% of your preorder revenue, on top of the monthly subscription rate. I'm sure many small businesses aren't aware of this hidden fee. Terrible.
Don't be shady, and include in your pricing section.
Nareh made Notify Me! an easy and pleasurable experience!
Helpful support team with intuitive interface
Thank you for your great feedback! We’re glad to hear that you found our support team helpful and the interface intuitive. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
amazing correspondence with nilou! great app.
Thank you for your great feedback! We're so glad to hear that Nilou was able to assist you and that you’re enjoying the app. If you need any further help, feel free to reach out — we’re always here to assist!
SO FAR SO GOOD!!!
Pearl helped me with exactly what I needed!
Thank you for the great feedback! We're thrilled to hear that Pearl was able to help you with exactly what you needed. If you need anything else, we're here to assist you!
quick and very efficient SAV ;) thanks
Thank you for your kind words! 😊 We're glad to hear you had a quick and efficient experience with our support team. If you ever need anything else, we're here to help!
Great app and great support! Pearl was really helpful getting everything sorted
Thank you for your great feedback! We're so happy to hear that you're enjoying the app and that Pearl was able to help get everything sorted for you. If you ever need any further assistance, we're always here to help!
Customer service is top notch, very responsive and sorted issue quickly. Thank you Miles!
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and that Miles was able to resolve your issue quickly. If you ever need further assistance, we're always here to help. Thanks again!
My experience with Customer Service so far is 5 STARS! I was helped by Nilou who not only managed to fix something for me in a few minutes, but then also showed it how to do it myself for the future. Thank you Nilou!
Mason was a big help in setting it up for me!! Can't wait to start getting some customers through the App.
Thank you for the wonderful feedback! We're so glad to hear that Mason was able to help you get everything set up smoothly. It’s exciting to know you're ready to start welcoming customers through the app! We’re here to support you on this journey, and if you need anything along the way, just let us know. We can't wait to see your success – thanks again for choosing us!
Mason was very patient and super responsive. it was a pleasure working with him
Thank you for your wonderful review! We're so glad to hear that Mason was able to assist you with patience and responsiveness. It’s great to know that you had a positive experience working with him!
We’ll be sure to pass along your kind words to Mason. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Excellent customer service (Pearl), beautiful UI, easy to install and implement. Great product.
Thank you for the fantastic review! We’re so glad to hear you’re enjoying the app and that Pearl was able to provide excellent support. We appreciate your kind words about the UI and the ease of installation. If you need anything else, feel free to reach out—we’re always here to help!
Fast a Amazing customer service
Thank you for your wonderful feedback! We're thrilled to hear that you had a fast and amazing customer service experience. If you ever need further assistance, we're here and happy to help!
it was a great experience and they helped me navigate thru all and anwered my questions really well. I can only recommend it.
Thank you for your kind words! We're so glad to hear you had a great experience and that our team was able to guide you effectively while answering all your questions. Your recommendation means a lot to us! If you need any further assistance, we’re always here to help.
Super helpful. Was able to make the adjustments I needed and get everything working properly.
Thank you for your feedback! We're so glad we could assist you in making the necessary adjustments and getting everything working smoothly. If you ever need further help, don't hesitate to reach out!
Amazing customer service from Nareh - thank you so much for all your help you are a credit to your team :) so helpful and friendly and quickly fixed things I needed help with! 10/10 service.
Thank you so much for your wonderful feedback! We're delighted to hear about your amazing experience with Nareh. She truly is a valued member of our team, and we're so glad she was able to provide friendly, efficient, and helpful service. Your 10/10 rating means the world to us! If you ever need assistance again, we’ll be here to help.
Melika is a great resource to your team. She is professional, helpful and very kind. I am very happy with the service I recieved.
Thank you so much for your kind words! We're thrilled to hear that Melika made such a positive impression. She truly is an invaluable part of our team, and we’re glad her professionalism and kindness shone through. If you need any further assistance, don’t hesitate to reach out—we’re here to help!
Great plugin. Best customer support!
They fixed some issues I was having with excellence.
Thank you, team! Specially Sam!
Thank you for the awesome review! We're delighted to hear that you’re enjoying the plugin and that our customer support team, especially Sam, was able to resolve your issues so effectively. Your satisfaction is our priority, and we’re here whenever you need us. Thanks again for your kind words!
Love the App & its features
Thank you for the love! We’re thrilled to hear you’re enjoying the app and its features. We’re here to keep making your experience even better!
Works, great! I also needed some support and they handled that perfect! I will recommend this app.
Thank you for the great review! We're so glad to hear that the app is working well for you and that our support team could assist you perfectly. We appreciate your recommendation and are here whenever you need us!
Thx
You're very welcome! 😊 If you need any assistance in the future, feel free to reach out. We're always here to help!
trés bien
Had mason as customer support, highly recommended, very good service
Excellent app. Easy to use and i am really satisfied with the speed and service
Så jeg blev mødt med en 2 timer advarsel men "Miles" var hurtig at svare. Hvad med 2 sekunder. Super grineren person og fantastisk til at hjælpe.
Flere af ham, tak
Great
Easy, they respond fast, they are nice people who try to help you.
Love this feature so much! Chat reps are so helpful and make it so easy and flawless to add such a vital tool to your website! Highly recommend!
service was quick and good. thank you
Customer service was very helpful thanks to melika
Very good cutomer service, setup the preorders within 2 minutes!
Customer support - Miles - is almost perfect.
Thank you for being awesome!
Amazing app and great customer service!
I totally recommend the app :)
Special thanks to Sam for all the help she provided with the widgets!
Serviço muito bom com ótimo atendimento! Sensacional!
the app is very easy to use and the fact that it has an sms function gives us a huge advantage, thanks support for the help
Super helpful staff and easy to use. I recommend!
Melika was very informative and helpful! Awesome customer service.
It was very fast and good
Miles really helped me solve my issue with the brand under the widget, now my store is as clear as a mirror! Thank you!!
Super helpful team! They were quick to respond, and very helpful with any problems we ahd
good app to use for applying pre orders
Was the only app that was easy to set up. The customer service was great too. Definitely recommend
great service
Really like how easy and quick to install on my shopify store. Recommend anyone that have out of stock or pre order items.
One of the best support services that i've ever seen on shopify! great plugin ! download it now!
This app is very simple to add with help. Support was a great help to getting my store configured correctly.
nice service
the transactions fees too high
Customer service
Nareh is very good
Thank you for your feedback! We’re glad to hear that you had a positive experience with Nareh—she’ll be thrilled to know you appreciated her support! We also understand that transaction fees can be a concern, and we’re always looking for ways to improve our services. If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!