Notify! Back in Stock|PreOrder
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Product page made no mention of a 3% fee on pre-orders. We removed our previous tech before installing this one (our mistake!) based on the many positive reviews, only to see we must pay a very hefty monthly fee to get the fees down to 2 or 1% on pre-orders. Misleading product page.
Hi EternaCards, we’re truly sorry for the misunderstanding and frustration this caused. Our goal has always been to provide clear and fair pricing, and we take your feedback very seriously.
Based on feedback like yours, we’ve now updated our app listing plan section to clearly display all transaction fees upfront. We’re also continuously working to improve our pricing systems and transparency to make sure this doesn’t happen again.
We sincerely hope you’ll consider giving us another chance — we’d love to have you back as a valued customer and show you the improvements we’ve made.
Looked good until I realized it's another piece of software that oversteps its bounds and thinks it is entitled to a % of our sales on top of a monthly fee.
Software does not deserve a % of your sales, it is a robot and should be paid X for doing Y. Charge whatever you think it's worth from there.
Just wanted to warn others because there are definitely other apps on the shopify App Store that offer the same functionality for a flat rate.
Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment regarding the transaction fee on pre-orders. We completely understand your concern and appreciate the chance to clarify.
Our goal has always been to deliver the best app experience possible , from seamless setup to reliable support , and to make sure it provides value that justifies its cost. On our pricing page and the Shopify App Store, we clearly outline that the pre-order transaction fee varies by plan so users can transparently see the details and choose the option that best fits their needs.
Based on valuable comments like yours, we continually review our pricing and features to ensure we remain fair, competitive, and worth the investment. We sincerely appreciate your input, as it helps us improve.
Do not waste your time with this app to find out they have antiquated policies that push political agendas. You are a plug-in, stay in your lane.
2% pre-order fee???? once you download app you see that in the cost break down.
Hi there, we’re truly sorry for the confusion about the pre-order fee. We completely understand how that could be frustrating. We always strive to offer fair pricing and service that’s worth it, and we’re constantly working to improve our pricing systems to make things clearer for everyone.
Based on feedback like yours, we’ve now added the transaction fee details directly in the app’s listing plan section for full transparency. We really appreciate your feedback and hope we can have you back again as one of our valued customers.
They do not offer support for stores selling CBD and related products but you most likely will not know that until you install the app, hopefully this will save you some time! Very disappointing.
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. We completely understand how frustrating it must have been to only learn about this limitation after installing the app.
Unfortunately, we were unable to provide our services to your store in accordance with our Terms of Service, which do not currently support stores selling CBD or related products. We sincerely apologize for any inconvenience this caused and for not making this clearer up front.
Your feedback is valuable, and we’ll use it to improve how we communicate these restrictions so others won’t run into the same issue.
They don't disclose before you install that they also charge 3-1% of your preorder revenue, on top of the monthly subscription rate. I'm sure many small businesses aren't aware of this hidden fee. Terrible.
Don't be shady, and include in your pricing section.
We’re truly sorry for the frustration this has caused, and we sincerely apologize if the pricing details weren’t as clear as you expected. To clarify, the pre-order transaction fee is transparently listed on our app page in the Shopify App Store pricing section, so merchants can review it before installing and select the plan that best fits their needs.
That said, we completely understand how important clarity is, especially for small businesses, and we regret any confusion. Our pricing has always been based on the value our service delivers, and we work hard to ensure it’s worth what our customers pay. Thank you again for sharing your feedback , it helps us continue improving and communicating more clearly.
cant enter maxium preorder units for size variants
Thank you for your valuable feedback! Because of suggestions like yours, we've made significant improvements. Not only have we introduced the maximum limit sale feature for variant-level items, but we've also simplified the entire process of setting preorder limits. We’ve transitioned from the complicated tag-based system to a much more user-friendly and intuitive one. We sincerely appreciate your feedback and are committed to continually improving our platform. If you have any further suggestions or concerns, feel free to reach out!
