Notify! Back in Stock|PreOrder

Hi Woodland Herbal,

I appreciate you taking the time to share this.

I understand the confusion you ran into. When stores use a high stock value (like 999) for made-to-order products, the Low Stock badge can appear unexpectedly if the inventory threshold isn’t configured the way you intend. The badge and the back-in-stock functionality are separate settings, and the threshold can be adjusted so it only appears when inventory genuinely drops below the level you choose.

I saw the conversation you had with support where those settings were shared. If it still didn’t behave the way you needed, I’d be more than happy to personally take another look with you and make sure it’s configured properly for your store.

I also hear your feedback around pricing — comments like this are helpful as we continue refining how plans work for businesses of different sizes.

Thank you for sharing your concern.

We want to address this clearly and directly: Notify Me! does not scrape or collect customer emails for its own use. Customer contact information is processed solely to enable merchant-initiated notification workflows (such as back-in-stock or preorder alerts), and it remains tied to the merchant’s store.

We understand how, especially during a short installation or initial setup, certain behaviors or UI limitations can create confusion. Concerns around data handling are serious, and we take them seriously.

Our team previously reached out to better understand what you experienced, and we remain available if you’d like to discuss it further. Transparency and merchant trust are fundamental to how we operate.

— Notify Me! Team

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. Our goal has always been to provide reliable service with clear communication and transparent pricing.

The pricing change you encountered was related to your store being on one of our older legacy annual plans, which functioned differently from our current plans. Our newer plans include additional features such as low stock alerts and wishlists, and we recognize that the transition may not have been communicated as clearly as it should have been. For that, we sincerely apologize.

Regarding the Shopify import limit of 1,000 records, we appreciate you highlighting this challenge. Unfortunately, this limitation is imposed by Shopify and is outside of our control. That said, we regret that we weren’t able to assist you further at the time, and we understand how this made migration feel especially difficult.

We know how critical back-in-stock notifications are for your business, and we’re sorry that your experience with Notify Me fell short of your expectations. Your feedback has been valuable in helping us improve how we communicate plan changes and support merchants during transitions.

If you ever consider giving Notify Me another try, we’d be more than happy to personally assist you to ensure a smooth and transparent experience from start to finish.

Thank you for sharing your experience.

You’re absolutely right — when a restock is tied to a planned drop or revenue moment, reliability is critical. If notifications fail to trigger or inventory isn’t recognized properly, that directly impacts both sales and customer trust. That’s not something we take lightly.

Since your case, we’ve made improvements to how inventory updates are detected and how notification triggers respond to restock events. We’ve also strengthened our internal escalation process to reduce resolution time during revenue-critical moments.

We understand that the experience you described didn’t meet expectations at the time, and we appreciate you taking the time to document it clearly. If you ever wish to revisit the product, our team remains available to review your specific setup and ensure everything functions as intended.

— Notify Me! Team

Hi EternaCards, we’re truly sorry for the misunderstanding and frustration this caused. Our goal has always been to provide clear and fair pricing, and we take your feedback very seriously.

Based on feedback like yours, we’ve now updated our app listing plan section to clearly display all transaction fees upfront. We’re also continuously working to improve our pricing systems and transparency to make sure this doesn’t happen again.

We sincerely hope you’ll consider giving us another chance — we’d love to have you back as a valued customer and show you the improvements we’ve made.

First and foremost, we sincerely apologize for the experience you’ve had with our app. We truly understand your frustration and are sorry that the tool did not meet your expectations.

Regarding your request and the limitations you encountered, as we discussed in our chat with you, we’ve forwarded your feedback to our technical team for further review. We’re committed to continuously improving and addressing concerns like yours.

As for the Wishlist feature, we’ve made improvements since our last conversation, and we hope it will meet your needs better moving forward.

Regarding the pricing, we understand your concerns. When customers pay for a plan, they gain access to all four main widgets: Low Stock, Back in Stock, Preorder, and Wishlist. This combination is designed to maximize revenue recovery and enhance customer experience, which we believe justifies the pricing. We’ve always aimed to provide a service that’s worth the value our customers pay, and we will continue working to ensure that.

We take all user feedback into account as we strive to improve, and comments like yours are crucial to helping us get better. Once again, we’re truly sorry for any inconvenience you experienced, and we’re grateful for your honest feedback.

Thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please don’t hesitate to reach out.

We sincerely and wholeheartedly apologize that our policies made you feel this way. We truly regret that your experience with us left you feeling disappointed and frustrated , that is never what we want for anyone in our community.

Our Terms of Service are continually reviewed and adjusted to serve our community in the best way possible, and feedback like yours is incredibly important in helping us improve and make thoughtful changes.

Thank you so much for sharing this with us. We are truly sorry again for the impact this had on you, and we take your words to heart as we continue to do better.

We’re very sorry for the confusion and disappointment you experienced. We completely understand how frustrating it must have felt to be charged after downgrading. To clarify, when a plan is downgraded there is no immediate cancellation of the current billing cycle , the downgrade takes effect at the end of that cycle. The charge you received was for the previous cycle you were already on, not a new one.

After you reached out, we processed a refund and informed you right away, even following up afterward. Unfortunately, we did not receive a response from your side, but please know our team is always here to assist if you need anything further.

We sincerely apologize again for the confusion and will continue working to make our billing process clearer for all users. Thank you for sharing your feedback, as it helps us improve.

Hello Brian,
I sincerely apologize for the inconvenience. I empathize with you because we didn't let you know about the restrictions at the time of installations and you have every right to write this review.
Our team has reached out to you and hope you will choose to reply to our emails.
Product restrictions is based on our terms of service (Found here: https://www.hengam.io/terms-of-use/) which has many mutual product restrictions with apps like Shopify markets. A major reason for this is if our SMS restock notifications include certain keywords, our SMS messages may face delivery issues on some operators and countries which may hurt many other Shopify stores using our app.
We understand the frustration and will work on making our guidelines clearer within the app and letting stores know whether they will be unable to use the product at the start.
About the issue regarding white space, every store is different and we customize the designs for each store with a click of the button to match your theme. Unfortunately in your case, our customer success representative couldn't help as your store was not within our terms of use.
We're glad you found a solution that fits your needs. Thank you for your feedback, and we wish you success with your store.
Zara, Customer Sucess Lead