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We had a misunderstanding with the team and their customer service still remain really calm and helpful. We really appreciate their help, and the app is in fact functioning really well. Thank you for the help!!!
Update:
We see now the issue is solved. Please update this review to reflect your current experience with the app.
_________
Ok I checked.
I am really sorry for your experience. But its a misunderstanding.
You installed another preorder app too "Preorder Bear"
You removed product from our app. But it was added in their app.
So it led to confusion.
We checked the html code and it says "cb-preorder" this is not our code. But of another company "Preorder Bear by Conversion Bear"
Both our app and our competitors app work fine. It was just a small misunderstanding.
Please delete their app and your issue will resolve.
If it doesn't we are here for a video call support too.
Also please delete this review as our app was working like it should it was a misunderstanding.
Thank you we have also emailed you.
Here's the proof: https://www.linkpicture.com/q/Screenshot-from-2023-03-09-11-26-59.jpg
Easy and quick to install. Covers pretty much the basic functions needed to manage pre-orders in an online store. EDIT: I just reached out with their support and it was amazing. They were responsive and very easy to work with.
4 stars to begin with as I've just implemented the app. In saying that, it was literally 3 steps and did exactly what I wanted to the front end. Will earn that 5th star if all goes well moving forward.
Setup takes 2 minutes, and if you have any issues, their support team responds quickly. Thanks for your help, Eva!
I love this app. Easy to use and customer service is quick and very thorough on solving technical problems.
It's a pleasure to work with you Chris. Thank you for using our app.
Fingers crossed our fans are as excited about our new offerings as we are. Offering a pre-sale will give us an idea of what kind of quantities we need to order. I'm excited! Thanks PreSale Wolf! AmyB, Salty Provisions.
Easy to use, straightforward onboarding and WAY easier than trying to manage pre-orders myself! 5 stars, highly recommend!
Really Shopify should verify these Apps, and ratings, how this one gets a 4.9 is beyond belief.
Absolutely awful App.
Dont waste your time or money installing this App.
All is does is check the "Continue selling" box on all products, and collections, if you don't want that feature you have to manually remove it, because the App wont.
They also have the front to criticise other Apps, well when you uninstall this one, it leaves code and pre-orders behind.
I'm off to download my stock file and reset all the "Continue selling" marks, then I'll start on cleaning out their code.
Caused me an awful lot of work, and they have the front to charge you for it.
The grammar on the collections page is poor, very poor.
Again don't waste your money.
Super easy! When I encountered a problem because of my themes code, they worked super quickly to actually make it work! Im seriously so impressed, the little chat for help was actually helpful, typically in my experience with that kind of thing it isnt or lacks some sort of human connection but they passed my issue onto the developers and literally fixed it in my sleep. They went into my themes code and changed it. Stunned, that this free app and they went out of their way to do all of this. Really helps my small business out! cant rave enough about them! i know that what they fixed in my code would've at least cost me $100 to fix. Thank you all so much! take care, ~ jen
We are a small business ourselves, and we know what it's like to run one. Thank you so much for a really elaborate review. 🥰🥰
Had difficulty setting it up but customer service from Eva was fast and efficient and I was able to sort it out in no time. Does what it claims, no complaints :)