Omtaler (749)
Raffiner
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Etter vurdering
Very easy to use, no code needed and i didn't expect as a free app to offer so many options. I am trying for 3 years to find an app that does exactly what I need. I would give 20 starts if I could.
I started using PreOrder Now & Pre order PQ recently and to my surprise it's budle of joy for small businesses like us. Every new business should try this and for sure you will be surprised with the features you get from this free tool. Thank you so much for making this tool free!
Great app.
I was able to set up my pre-order easily. Support is also very helpful.
I have only used this app for a short while. It was really easy to setup and is pretty intuitive to use. There was one glitch where the preorder stopped showing up on the product. I went back to the app and turned it off and back on and it started working again. It could have been an issue with the timer. Either way, it was an easy fix. It has all the features I needed for the preorder of the mittens I wanted to do, so far really great.
Highly Recommended !
Using PreOrder Now has really helped my business on preorders. It helps to keep everything uniform and let customers see info regarding the preorder such as closing date and ETA.
Unfortunately I've had to remove some stars, due to the dishonesty of the developers. They originally promised us early adopters that it would be free forever, for our initial support. Now, around a year later, the app has grown with a significant increase in users and ratings, they have completely gone back on their word and are demanding monthly payment (even after I sent them screenshots to show their original agreement).
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Very disappointing, as I based my decision to use their product and invested time setting everything up, on those original terms.
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It's an otherwise good app and does what I require reasonably well. But not having trust in the development team is a major concern and leaves a very bad feeling.
We understand you're frustrated, but we want to clarify that we never promised "free forever." It's disappointing that you've interpreted our updates this way, especially considering you've been using the app for 10 months and saved thousands of dollars in the process. As the app has evolved and improved, so too has the need for a sustainable & affordable pricing model.
Our chat team has assisted you with all your questions and provided clarifications via live chat, but you continue to request lifetime free access, which isn’t feasible. Creating, maintaining, and updating software requires a dedicated team and involves ongoing technical costs to ensure sustainability and continuous improvement.
We value your feedback and regret if our pricing changes have disappointed you. We’ve worked really hard to create something valuable, and your review undermines that effort. Our goal has always been to deliver meaningful value, and we hope you understand our commitment to providing continuous support and improvements through a sustainable model.
Worst support I have ever received from an app provider. Legit told me there was an app conflicting with theirs so instead of actually providing support to fix the issue they simply told me to go try different apps!
When I said I would leave a review, they asked if I would be paying them & told me they were trying their best to assist... they told me to go elsewhere!
Support is an absolute joke completely unhelpful so I'm unsure why they have support. App itself would be good if they fixed what should have been easy for them to fix. Never have I ran into app support that couldn't fix an issue with their own app within a few days, let alone what they called tech support. Regardless of if the app is free or not, scary they have 7 apps in the store all free.
Support asked me some odd questions which had me question why they were asking, they avoided answering why they were asking & instead said nevermind. Like which shopify plan I was on, not sure how that had anything to do with fixing their app.
They asked for access to my store which I granted only to turn around and tell me they couldn't do anything to fix it. So like why ask for access? I got bad vibes & immediately revoked access as soon as he said they couldn't do anything. I noticed 3 IP logins within the several minutes they had access, it was super weird considering they couldn't do anything.
Update> Support emailed me personally asking me to delete my 1 star review after without telling me about revoking the API access to the app I assume because I left this review. I was like surely not so I reinstalled the app, they revoked the API again. Of course support didn't mention this in their email, they instead told me they were working on making the app compatible with my theme. Uhha, I don't believe it.
I don't trust these guys at all now, I don't like how they have handled this situation & I would strongly suggest avoiding this app & the other 6 from these guys in the app store based on my experience with their support.
Worst merchant we ever dealt with. We serve more than 5000+ merchants and have never faced this type of kiddies mentality from this merchant. I really can't express how rude he was. It's unfortunate.
You can read our 100s of other reviews to see what kind of customer support we give.
Our support team politely explained to him the issue with the app not working because he was using too many app and conflicting. We suggested an alternate solution because we understand business requirements and needs. Our app was working partially for his store, but due to the number of conflicting apps, it had issues.
Amazing, you threaten us to give 1 start with bad review and you did it. I really appreciate your hard work in writing this nonsense review. We have proof of chats, which I am attaching here for more information on how he behaved with our tech support and how our support team helped him throughout this process.
Just to serve him, our two live chat team members and one tech team member assisted him via collaboration requests to address his problem and solve it. But still, he said our support is a joke. If providing this kind of support (live chat support and tech support for free) is a joke, then we aren't sure what kind of support he wants (childish mentality).
All I can understand is that he wants VIP support / slave that works for him 24/7 for free, and whatever he says, support will do. What nonsense.
Regarding the different IP that accessed his store, he forgot that our two live chat support members and one tech team member assisted him with collaboration requests. So I think he is totally dumb.
After giving a 1-star review, he still wants to use our app and tried to install it multiple times. I'm not sure why if something isn't working for him, why he keeps installing it after giving a bad review.
Our team tried to reach out via email to assure him that our team is working on Impact Theme support, and soon it will be supported. We asked him to modify the feedback. However, he deleted the previous review and wrote his frustration, as expected because he wants a slave that serves him 24/7, not app support.
I recommend everyone to ignore his childish behavior. You can see how much time he wasted writing a paragraph to prove his point, which isn't true and is nonsense.
The great news is that our team made the app compatible with the Impact theme, and the sad part is you won't be able to use it anymore.
We usually don't respond like this, but we don't want to serve the worst merchant like him, and we will make sure he won't be able to use our service anymore.
Have a great day.
Great App - Great Support
An incredibly user-friendly app that allowed me to kick off my pre-orders with ease!