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20 Nisan 2024 tarihinde düzenlendi

Worst support I have ever received from an app provider. Legit told me there was an app conflicting with theirs so instead of actually providing support to fix the issue they simply told me to go try different apps!

When I said I would leave a review, they asked if I would be paying them & told me they were trying their best to assist... they told me to go elsewhere!

Support is an absolute joke completely unhelpful so I'm unsure why they have support. App itself would be good if they fixed what should have been easy for them to fix. Never have I ran into app support that couldn't fix an issue with their own app within a few days, let alone what they called tech support. Regardless of if the app is free or not, scary they have 7 apps in the store all free.

Support asked me some odd questions which had me question why they were asking, they avoided answering why they were asking & instead said nevermind. Like which shopify plan I was on, not sure how that had anything to do with fixing their app.

They asked for access to my store which I granted only to turn around and tell me they couldn't do anything to fix it. So like why ask for access? I got bad vibes & immediately revoked access as soon as he said they couldn't do anything. I noticed 3 IP logins within the several minutes they had access, it was super weird considering they couldn't do anything.

Update> Support emailed me personally asking me to delete my 1 star review after without telling me about revoking the API access to the app I assume because I left this review. I was like surely not so I reinstalled the app, they revoked the API again. Of course support didn't mention this in their email, they instead told me they were working on making the app compatible with my theme. Uhha, I don't believe it.

I don't trust these guys at all now, I don't like how they have handled this situation & I would strongly suggest avoiding this app & the other 6 from these guys in the app store based on my experience with their support.

Titan Pop Culture
Uygulamayı kullanma süresi:Yaklaşık 1 ay
Codexade yanıt 22 Nisan 2024

Worst merchant we ever dealt with. We serve more than 5000+ merchants and have never faced this type of kiddies mentality from this merchant. I really can't express how rude he was. It's unfortunate.

You can read our 100s of other reviews to see what kind of customer support we give.

Our support team politely explained to him the issue with the app not working because he was using too many app and conflicting. We suggested an alternate solution because we understand business requirements and needs. Our app was working partially for his store, but due to the number of conflicting apps, it had issues.

Amazing, you threaten us to give 1 start with bad review and you did it. I really appreciate your hard work in writing this nonsense review. We have proof of chats, which I am attaching here for more information on how he behaved with our tech support and how our support team helped him throughout this process.

Just to serve him, our two live chat team members and one tech team member assisted him via collaboration requests to address his problem and solve it. But still, he said our support is a joke. If providing this kind of support (live chat support and tech support for free) is a joke, then we aren't sure what kind of support he wants (childish mentality).

All I can understand is that he wants VIP support / slave that works for him 24/7 for free, and whatever he says, support will do. What nonsense.

Regarding the different IP that accessed his store, he forgot that our two live chat support members and one tech team member assisted him with collaboration requests. So I think he is totally dumb.

After giving a 1-star review, he still wants to use our app and tried to install it multiple times. I'm not sure why if something isn't working for him, why he keeps installing it after giving a bad review.

Our team tried to reach out via email to assure him that our team is working on Impact Theme support, and soon it will be supported. We asked him to modify the feedback. However, he deleted the previous review and wrote his frustration, as expected because he wants a slave that serves him 24/7, not app support.

I recommend everyone to ignore his childish behavior. You can see how much time he wasted writing a paragraph to prove his point, which isn't true and is nonsense.

The great news is that our team made the app compatible with the Impact theme, and the sad part is you won't be able to use it anymore.

We usually don't respond like this, but we don't want to serve the worst merchant like him, and we will make sure he won't be able to use our service anymore.

Have a great day.

8 Şubat 2024

While customisable with a lot of control, the app rarely manages to work. This appears to be due to issues with the provider's servers, which often cause the app to be slow to load - and so preorder labels are not loaded on the page. This also affects the configuration on the backend, which often fails completely with 502 Bad Gateway errors.

The app's support team did not respond to queries about the poor reliability after several days, at which point the app was uninstalled.

Additionally, pre-order shipping date functionality did not work. It appears this relies on Shopify's "Promise" functionality, which is not available outside of the US.

Three Peaks Models
Birleşik Krallık
Uygulamayı kullanma süresi:18 gün
25 Ocak 2024

Hi, the app is actually down. I don't have the preorder or the partial paymento in my website anymore ... I can't open the app or contact the support ...

Uygulamayı kullanma süresi:20 gün
15 Ocak 2024

The app couldn't even be properly embedded, and we didn't even get around to pre-ordering products.
In addition, the app only appears to be free because the shop is branded by the developer. You can pay to remove the branding. This information would have been nice to read in the product information.
Uygulamayı kullanma süresi:Yaklaşık 1 saat
Codexade yanıt 18 Ocak 2024

We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused by the Powered by Prequik link on your product page.

Regarding the branding, we understand your concerns, and we want to clarify that the app is indeed free to use, and the branding is optional.

Our support team is ready to assist and they can remove the branding within a minute. Please don't hesitate to reach out, and we'll ensure your experience with our app meets your expectations. We appreciate your understanding and the opportunity to improve based on your valuable input.

Thanks & Regards
Codexade Team

10 Eylül 2023

Haven’t started yet. The tutorial isn’t as user friendly as expected so far

Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 3 saat
Codexade yanıt 12 Eylül 2023

Dear store merchant,

Thank you for taking the time to share your feedback with us. We're sorry to hear that you found our tutorial less user-friendly than expected. We truly value your input as it helps us improve our services.

We provide live chat support to help you. If still you have some issues, we are ready to provide app setup for our users. In this case, we will set up the app in 2 minutes and configure it for you. Kindly allow us a chance to assist you.

Since our brand is built upon our customer's feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Could you please update the ratings 😊

Best regards
Codexade (Mark)

2 Kasım 2023

Absolutely useless app. Free? Sure. What they won't tell you is that it won't work on most themes. After wasting an hour trying to setup, customize, etc. I reached out to support only to find out it doesn't work. total garbage

Fern x Flow
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:43 dakika
Codexade yanıt 8 Kasım 2023

It looks like you updated the theme as per our tech team support and our app is working fine now. I hope everything is working fine for you.

We strive to provide a valuable and user-friendly experience to all our users. Also, there are 1000+ themes out there in the Shopify marketplace and we're trying our app to be compatible with most of the themes. Hope you understand.

Since our brand is built upon our customer's feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Could you please update the review. 😊

Thanks & Regards