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the app is not getting removed after trying multiple times. I am trying to connect with the support but there's no response from them. I need to remove the tags from the products that are now replenished in our inventory.
Thank you for your feedback and we’re sorry for the frustration caused. Our app does not add or leave behind any tags, so you should not see tags created by us. We also tried reaching out to you via email but haven’t received a reply yet. Please check your inbox, and if you still don’t see our email, you can contact us directly at codexade978@gmail.com. We’ll be happy to help you.
While customisable with a lot of control, the app rarely manages to work. This appears to be due to issues with the provider's servers, which often cause the app to be slow to load - and so preorder labels are not loaded on the page. This also affects the configuration on the backend, which often fails completely with 502 Bad Gateway errors.
The app's support team did not respond to queries about the poor reliability after several days, at which point the app was uninstalled.
Additionally, pre-order shipping date functionality did not work. It appears this relies on Shopify's "Promise" functionality, which is not available outside of the US.
Hi, the app is actually down. I don't have the preorder or the partial paymento in my website anymore ... I can't open the app or contact the support ...
The app couldn't even be properly embedded, and we didn't even get around to pre-ordering products.
In addition, the app only appears to be free because the shop is branded by the developer. You can pay to remove the branding. This information would have been nice to read in the product information.
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused by the Powered by Prequik link on your product page.
Regarding the branding, we understand your concerns, and we want to clarify that the app is indeed free to use, and the branding is optional.
Our support team is ready to assist and they can remove the branding within a minute. Please don't hesitate to reach out, and we'll ensure your experience with our app meets your expectations. We appreciate your understanding and the opportunity to improve based on your valuable input.
Thanks & Regards
Codexade Team
I just broke my product page because of the code residue when uninstalling
Absolutely useless app. Free? Sure. What they won't tell you is that it won't work on most themes. After wasting an hour trying to setup, customize, etc. I reached out to support only to find out it doesn't work. total garbage
It looks like you updated the theme as per our tech team support and our app is working fine now. I hope everything is working fine for you.
We strive to provide a valuable and user-friendly experience to all our users. Also, there are 1000+ themes out there in the Shopify marketplace and we're trying our app to be compatible with most of the themes. Hope you understand.
Since our brand is built upon our customer's feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Could you please update the review. 😊
Thanks & Regards
Codexade
