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After struggling for hours to set up pre-orders, I was able to do it within minutes after installing this app. Additionally, their customer service is quite impressive.
Hello dear,
Thank you for your glowing review! We're thrilled to hear that you've had a positive experience with both our app and our customer service. Your satisfaction is our top priority, and it's truly rewarding to know our efforts in resolving your issues quickly and effectively stood out. Your recommendation means a lot to us, and we're grateful for your support.
Remember, we're always here if you need any further assistance. Your feedback matters and helps us continuously improve.
Best regards,
Fordeer Commerce <3
Amazing app and even better support. Had a small issue and the response was immediate as was the resolution.
Up until now, the customer service has been excellent and highly responsive, promptly assisting me when I encountered a problem. it's truly impressive!
The feature of the app is quite simple but the results are remarkable, help me sell product even when product is out of stock
not working no support not gonna use it cause i cant
Hi dear,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using our app.
We truly value your feedback and understand your frustration. We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future. We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
Besides, we have tried to contact you with the hope of fixing the issue with our app for you but we haven’t received any response from you yet. We'd really appreciate the chance to reconnect with you to discuss your experience in more detail. Any feedback you could provide would be incredibly helpful to us.
We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day!
Warm regards,
Fordeer Commerce.