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I install the app and immediately see that it doesn't work. I contact support and find out that the app is broken and that the developers are supposedly working on solving the problem. Support team tell me to be patient and they will solve the problem in 12 hours. 15 hours later, they tell me that it will be resolved in 24 hours. This all happens during the weekend and support team admit to me that they don't have developers who work on weekends - so they lied to me... I understand that the app is free, but this is quite irresponsible and I simply cannot recommend this to anyone.
The overall feeling is okay, but it would be better to have a more complete tutorial~
It is very good and I have had a lot of pleasure working with it and I recommend it!
The workflow for creating a preorder is intuitive and easy to use. And, super fast customer support!
Hey there,
Thank you for the dazzling review!
We're thrilled to hear that you found the setup process seamless and that our support team was able to assist you efficiently. Making things easy for our customers is something we've been working on throughout the months and we are endlessly happy to hear that it feels user-friendly.
If you have any more questions or need further assistance, please don't hesitate to get in touch. Thank you for choosing Fordeer for your business!
Warm regards,
Fordeer Commerce <3
Great help for any online store, my customers can purchase even when products are out of stock, they don’t have to wait or forget to buy. Thanks to Phoebe as well for excellent assistance, she guided me through my Shopify settings
Hello dear,
We're thrilled to hear about your excellent experience with our PreOrder Now PreSale! It's wonderful to know that the process of pre-order is straightforward and increases your store’s sales even when the products are out of stock.
We're glad our representative Phoebe could assist you with all your questions, as we aim to provide exceptional, pleasant customer support. We appreciate your high recommendation, as helping businesses grow is our top priority.
Your feedback is vitally important to us. Thank you so much for taking the time to leave us this wonderful review!
Best wishes,
Fordeer Commerce <3
must-have app for increasing sales and enhancing customer experience, in case when the product they want to buy is out of stock
It has everything I need to boost our sales, it is easy to use, the support team was super helpful and was able to make the changes quickly
I highly recommend this app! My store operates on a pre-order basis, and I've been searching for a user-friendly app to facilitate this. This free app is great! Although I initially had some difficulties in setting it up, the support team promptly addressed my concerns and resolved the issue within minutes. Thanks
not working no support not gonna use it cause i cant
Hi dear,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using our app.
We truly value your feedback and understand your frustration. We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future. We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
Besides, we have tried to contact you with the hope of fixing the issue with our app for you but we haven’t received any response from you yet. We'd really appreciate the chance to reconnect with you to discuss your experience in more detail. Any feedback you could provide would be incredibly helpful to us.
We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day!
Warm regards,
Fordeer Commerce.
Have not gotten a chance to set everything up yet but, I must say their customer service team is great! Phoebe greeted me with a warm welcome and immediately offered a suggestion. It was quick and it looks amazing! :) Thanks!