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After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
I reached out late at night with an issue i needed resolved quickly. PreOrder Now was able to assist and correct my issue within 20 minutes.
Hi Mike Chasteen Jr. Apparel!
Thank you for recognizing our team's efforts. It was a pleasure to help you out!
If you need help with anything else, you know where to reach us!
good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app
Hi there OnceWas team!
Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store.
We hope to hear from you soon!
"I don't usually leave reviews, but I felt compelled to share my experience with Pre Order Now's support team. Despite encountering an issue with their app conflicting with my theme, they were incredibly prompt in responding to all my emails. I granted them access to my store, and they efficiently resolved the issue remotely, which was truly fantastic. To top it off, they even went the extra mile by sending me a video demonstrating the app working seamlessly in my store. Thank you for your exceptional support and service."
Hey there MAISON&GRACE PUBLISHING and team!
Words cannot express how thankful we are for this wonderful review! We're glad that everything was fixed by our team and we thank you for your patience while we were working on it.
If you need further assistance, you know where to reach us! Thank you for choosing Pre-Order Now!
Sunny was super helpful and fixed our problem straight away. We have two stores and he helped on both. Went over and beyond :)
Hey there Catherine Deane UK and team!
Thank you for starting our week with a wonderful review! We're glad that Sunny was able to help you out. We will ensure that he gets recognized for his efforts.
If you need help with anything else, you know where to reach us!
Easy to use and I love the new updated features.
Hey there Gloria's Shito and team!
Thank you for your kind feedback! We're glad that you like the updates we've implemented. We'll make sure to continue to improve our app for your store's needs.
If you need any help, please feel free to reach out to us!
Great app to ensure you dont miss a sale.
Quick responses from the team to get any minor issues sorted.
Hey there Hepburn Hardware - Wholesale and team!
We're glad that you liked our app! Thank you so much for taking the time to leave us a review. The support team will surely be hyped to see this!
If you need help with anything else, you know where to reach us!
This works for me as a small business! Easy to use !!
Hi there Lotus Lyfestyle and team!
Thank you so much for leaving a review! We're glad that you had a great experience using our app.
If you have questions or need any help, please don't hesitate to reach out to us!
I installed app on a Sunday evening and was freaked out when people were buying my product with partial payments.
(Shopify Purchase Options needs to be disabled in Settings. Otherwise, partial payments will be accepted.)
With me on EST and Preorder Now on UTC, it was inconvenient for me only because I needed an answer rignt now (after hours for them).
However! Once they're logged on, they're lightning speed responsive! I was able to chat in with Alina and she helped resolve my issue right away.
She even sent me a loom, to make sure I understood how to fix it.
Hey there Non Disclosure Apparel and team!
Thank you so much for sharing your experience with us! This detailed review helps us a lot.
Regarding the time frame for our support, we are doing our best to ensure that you get a response in the shortest possible time. There are still areas to improve, but we are working hard to address those issues.
If you need help with anything else, you know where to reach us!
This is a great app that has helped grow sales through pre-orders. The support team are quick, efficient and super helpful. Would recommend!
Hi Laing Home and team!
We value your business and we are very thankful that you took time to leave us a review! Our team works hard to ensure that you get the support that you need, when you need it. Your recommendation is highly appreciated!
If you need our help again, you know where to reach us!