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Misleading App. I decided to try the app I was subscribed to the free plan. Under the Basic Plan is show Try it Free for 14 Days. So I decided to try it for 14 days, I cancelled within 10 days and was still charged $19.95. I showed the screenshot to the app developer they said because I used it back in 2020 I am not entitled to Try it free for 14 days then why does it say TRY IT FREE FOR 14 DAYS ? When you click on the try it free no where on the Approve Subscription does it mention anything about if you have used it previously you are not entitled to another 14 days again misleading by the app developer. I thought they where just trying to win me back as a customer which many apps and companies do these days when you have had such a long period of inactivity. Secondly this is the email from Roel on 16th April, I have escalated the issue to our technical team. They usually provide an update within one business day. Once I get an update, I will let you know. its now May 5th and still haven't recieved a reply. Easier to delete and uninstall the app than deal with the team.
We're sorry to hear about your experience and completely understand your frustration. Unfortunately, the message about the 14-day free trial is controlled entirely by Shopify and we're not able to edit it, even for returning users.
We agree it can be misleading, and we sincerely apologize for the confusion it caused. We also recognize that our delayed follow-up on your support request added to your frustration, and that's on us. A member of our team will be reaching out to help address your concerns.
- Pre-Order Now Management Team
Exceptional customer service! Alina was incredibly helpful, quickly resolving my issue by updating the theme and button selector to match my store perfectly. She kept me informed throughout the process and made sure everything was working smoothly before signing off. The support was fast, professional, and friendly. Highly recommend this app and their amazing team! Thank you, Alina!
Hey there Onekid team!
Thank you for your fantastic review! We're thrilled to hear that Alina provided exceptional support and ensured everything was customized perfectly for your store. Our team is always here to help, and we truly appreciate your recommendation!
If you need help with anything else, you know where to reach us!
The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..
Thank you for your feedback, and we're sorry for the experience you had with our team. While our team did respond to your messages and provided guidance on resolving the issue, we understand how important it is to get a quick response. Someone from our team will be reaching out shortly to make sure your concerns are fully addressed.
- Pre-Order Now Management Team
Very friendly, quick and professional support by Roel! Thanks for solving our problem. In general we are very happy with the app, and as experienced today, if a problem pops up, support is very helpful.
Hey there Snuggy Hoods Ltd!
Thanks for the great feedback! We're glad to hear Roel provided quick and professional support. It's great to know the app is serving you well, and that our support team is there when needed.
If you need further assistance, you know where to reach us!
We’ve been using this app consistently for some time now, and it has been a fantastic tool for setting up a proper preorder system. Like any system, we’ve encountered a few issues and bugs along the way, but I must say the Preorder App team has been absolutely wonderful. They’re always quick to respond and have gone above and beyond to provide the help we needed, making the resolution process smooth and stress-free.
Hi there apostl team!
Thank you for sharing your experience! It’s great to hear that our app has been a valuable tool for your store. We truly appreciate your patience and understanding as we work through any challenges, and we’re glad that our team has been able to provide prompt and thorough support.
If you need help with anything else, you know where to reach us!
I have used this app for 3 years on and off when I need to do a pre order.
This time when trying to use it the pre order function did not display on my store which I understand happens with various themes.
I contacted support who for the first 2 days just kept refreshing the app and asking me to wait. It still didn't fix the problem.
For 4 more days now support keep telling me to wait as the tech team are reviewing the issue. I have not had an update on the issue in days.
The support is poor for this app and I do not write this likely as I have never had a problem with the app before.
I am left with no option but to uninstall this app and use another one available.
Thank you for sharing your feedback, and we apologize for the frustration caused. Our technical team was making significant progress on resolving the issue before the app was uninstalled, and we regret not being able to fully assist you in time. This is not the experience we aim to provide, especially for a long-time user like you. Someone from our team will be reaching out shortly to discuss this further and find a way to make it right. We appreciate your patience and hope to regain your trust.
-Pre-Order Now Management Team
Fantastic preorder app! Very easy to setup and customize to your preferences. Definitely plan to use it in the future!
Hi there Willie Wagtail and team!
Thanks for the wonderful feedback! It's great to hear the setup and customization were smooth for you. We're also glad to know you’re planning to keep using our app.
If you need help with anything else, please don't hesitate to reach out!
Simply awesome! I had a small issue, started a chat, and it was fixed within 5 minutes. Great customer service!
Hi there Golf Skate Caddy Australia and team!
Thank you for taking the time to leave us a review! We're glad to hear you had such a smooth experience!
Our team is always here to help whenever you need it. Thanks for your support!
Great Customer service.
I had an issue with images not showing properly.
It was solved quickly and professionally.
Love it!
Hi there Fiik Skateboards Australia and team!
Thank you for taking the time to leave us a review! We're glad that our team was able to help out and assist you quickly.
If you need help with anything else, you know where to reach us!
Alina was super helpful, friendly, and quick to respond.
Hey GOLF CAR RANCH and team!
Thank you for your kind words! We're thrilled to hear that Alina provided you with helpful and fast support. We'll be sure to share your appreciation with her!
If you need help with anything else, you know where to reach us!