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Honestly, the app was pretty cool when it was actually working, but that only lasted about a week. The support team was quick to respond, but it felt like they were kinda lost on how to fix things. If something wrong happens, be prepare for answers like "for your theme specific". I'm using the Dawn theme, which is super common on Shopify, and I didn't mess with the theme code. So, if you're using Dawn theme like me, you might want to think twice about using this app. We had issues with synchronization, and it took them several days without a solution (or even explanation). The last time I checked in on the problem, all I got was a "seen" notification without any reply.
Update: I am hopeless trying to explain the same problem to Support for so many days without getting anywhere. Uninstalling the app now.
Hi Rotorquest Inc,
We’re very sorry to hear that you’ve had this experience with our application.
We’re not sure what you are referencing pertaining to the Dawn theme, as there are no conflicts with this theme and our app, and we did not see it mentioned in the relevant tickets.
The synchronization issue was caused by a recent server issue that causes changes to take time to be reflected on the front end. Unfortunately, this issue can be difficult to replicate and surfaces intermittently, which extends the time it takes to resolve. Our developers are currently working to fix this issue, which should be resolved shortly.
Although we did reply to you on September 4th, we do apologize for the issues you’ve had here. We will reach back out to you as soon as a fix for the synchronization issue is confirmed and deployed.
Stephanie and the Customer Support Team
I used this app to help me pre order my products and it was very helpfu thank you guys for your help, and we really appreciate it.
Hello to our friends at Brake The Struggle Clothing
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to assist you. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
This Was Just What We Needed ....Before finding this app... we were just about to make the mistake of settling for out of stock notification signs ups
Great support, that helped me fix some issues I was experiencing with the products. The app is easy to use and the pre-order banner looks very nice
Hello to our friends at zeldaandharley.ie
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
Great app and great customer service! This app is a great way to ensure you dont miss out on revenue and a perfect tool for a new business like ours, with products coming soon!
Hello to our friends at kindertrekk
Thanks for sharing such a wonderful review with us and the community. We are glad to know that you had a positive experience with our app. We're delighted to hear that our support team was able to provide you with excellent support. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Highly recommend this app for any pre-order items for your store. Was having trouble figuring it out myself, emailed for help and got a response within the hour!
Hey there Delicate Souls and Team!
It's been our pleasure to help you out! Thank you so much for your feedback, we are very grateful to receive your praise.
If ever you need our help again, you know where to reach us!
予約販売用の商品を設定したく導入しました。おおむね機能的には問題ないですが、予約販売期間終了後に自動で販売を停止するなどの機能がなくそちらが残念でした。今後の対策として検討するとご返答いただいたので待ちたいと思います。
ベルウッド ジョイントの皆様、こんにちは。
このフィードバックを残していただきありがとうございます!このレビューを私たちとコミュニティと共有するために時間を割いていただきありがとうございます!私たちのアプリが役に立つと知って、私たちは大喜びしています。私たちは常にサービスとアプリの機能を改善する方法を探しており、あなたのフィードバックはそのプロセスの貴重な部分です.お客様のリクエストを機能リストに追加しました。この機能を展開するときにお知らせします。
よろしく、
Pushpesh & Pre‑order Now サポートチーム
I needed a 'Pre-Order' app to allow customers to buy items which were in transit to my shop. I liked how their other apps worked, and gave this new app a try. I like the interface and ease of setup. Had a small problem with a new feature during early adoption which was fixed promptly. The only improvement I would like is a phone number or chat for support, other than email.
Hello to our friends from Team Power Products!
Thanks for leaving this awesome review, we're glad that our app has been useful to you! :-) we wish Team Power Products major success online!
Melissa & The Pre-Order Now Support Team
user-friendly. I like it so far
I had a phenomenal experience with Nicoz. With less than 2 hours until a huge product launch, I reached out for technical support and Nicoz was able to quickly troubleshoot my problem and fix it with time to spare! Because of him, I will have a great launch. Thank you Nicoz - I am so grateful!!
Hello to our friends at 𝔸𝕋 𝔸𝕡𝕡𝕒𝕣𝕖𝕝 + 𝕕𝕖𝕤𝕚𝕘𝕟 ✨
Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team