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This plugin and the team behind it are fantastic, prompt and super helpful! Our best seller is running low on stock, and our resupply isn't due until 25th of Jan (its 21s Nov now) and so we needed a way to maintain cashflow whilst we waited. This plugin is the perfect tool to do that!
I tried the free plan to test the features but I could not get it to work properly. I utilised the help chat feature and very quickly a lovely gent called James talked me through the steps. When a widget wasn't loading right he wrote some custom code to fix it!
I have just submitted a request to my team to get the paid plan, super affordable and we are in good hands! I recommend, get it!!
Hi there Studio Gooos and team!
Thank you so much for your amazing review! We're thrilled to hear how our app is helping you maintain cash flow during your restock period. James and the team are always happy to go the extra mile to ensure everything runs smoothly, and we’re so glad he could assist you.
It’s wonderful to know you’re finding value in the app and considering the paid plan. If you ever need further assistance, we’re here to help.
App support was quick and helpful
Hey there Astropad and team!
We're glad to hear that you had a great time with our support team! Thank you so much for leaving a 5-star review and recognizing our team's efforts. We really appreciate the support.
If you need help with anything else, you know where to reach us!
Just set up the app and was having some issues. Alina was so helpful and walked me through each step to trouble shoot the issues. I've just added a bunch of products as an option for pre-order a feature my customers have been asking for (indirectly) for a long time! I'm excited to see where this goes. The one-on-one support is so important and it's one of the reasons I chose this app. So far I'm very pleased!
Hey there Banglez team!
Thank you so much for your wonderful and detailed review! We're excited to hear that Alina was able to help you out. Our goal here is to ensure that you get the support you need, when you need it and we're glad you find our support team helpful.
If you need anything else, you know where to reach us. Thank you for choosing Pre-Order Now!
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
Customer service was fast, friendly and exceeded my expectations
Hi there The Afro Ninjas and team!
Thank you so much for your kind review! Our support team appreciates your feedback and support.
If you need help with anything else, you know where to reach us!
good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app
Hi there OnceWas team!
Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store.
We hope to hear from you soon!
Though the settings can be confusing and there are no tutorial resources that are easy to access, the WOD Pre-Orders App customer service makes up for it!
Hey there Virtue Love and team!
We're glad to hear that our support team was able to help you out! We appreciate your honest feedback, and we'll work hard to ensure you have the tools you need to easily set up pre-order on your store.
If you need help with anything else, you know where to reach us!
"I don't usually leave reviews, but I felt compelled to share my experience with Pre Order Now's support team. Despite encountering an issue with their app conflicting with my theme, they were incredibly prompt in responding to all my emails. I granted them access to my store, and they efficiently resolved the issue remotely, which was truly fantastic. To top it off, they even went the extra mile by sending me a video demonstrating the app working seamlessly in my store. Thank you for your exceptional support and service."
Hey there MAISON&GRACE PUBLISHING and team!
Words cannot express how thankful we are for this wonderful review! We're glad that everything was fixed by our team and we thank you for your patience while we were working on it.
If you need further assistance, you know where to reach us! Thank you for choosing Pre-Order Now!
Responsive and helpful support team, solved an issue for us super fast!
Hi Trendy & Bendy team!
We're glad to hear that our support team was able to help you out! Thank you so much for sharing your experience through this review, this helps us a lot and we truly appreciate the support.
If you need help with anything else, you know where to reach us!
just started using
Hi there Infantium Victoria and team!
Thank you for taking the time to leave us a review! We're glad to have you on board. If you have any questions or need any help, please let us know. We'd also love to hear any feedback from you that would help us improve our app.
Thank you for choosing Pre-Order Now!