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I installed app on a Sunday evening and was freaked out when people were buying my product with partial payments.
(Shopify Purchase Options needs to be disabled in Settings. Otherwise, partial payments will be accepted.)
With me on EST and Preorder Now on UTC, it was inconvenient for me only because I needed an answer rignt now (after hours for them).
However! Once they're logged on, they're lightning speed responsive! I was able to chat in with Alina and she helped resolve my issue right away.
She even sent me a loom, to make sure I understood how to fix it.
Hey there Non Disclosure Apparel and team!
Thank you so much for sharing your experience with us! This detailed review helps us a lot.
Regarding the time frame for our support, we are doing our best to ensure that you get a response in the shortest possible time. There are still areas to improve, but we are working hard to address those issues.
If you need help with anything else, you know where to reach us!
Responsive and helpful support team, solved an issue for us super fast!
Hi Trendy & Bendy team!
We're glad to hear that our support team was able to help you out! Thank you so much for sharing your experience through this review, this helps us a lot and we truly appreciate the support.
If you need help with anything else, you know where to reach us!
Buen funcionamiento, y muy buena atención al cliente, siempre que tengo una incidencia me la resuelven rápidamente por su chat.
Thank you for your fantastic review Adeba team! We’re delighted to hear that the app works well for you and that our customer support team was able to help you out.
If you ever need anything else, we’re always here to help!
Currently loving this App for my store! The team were so helpful in assisting with my issues. Great customer service
Thank you so much for your kind review! We’re thrilled to hear you’re loving the app and that our team could assist you effectively.
Providing great customer service is our priority, and we’re always here if you need anything else.
Really helpful customer support team!
Thank you for the 5-star review DO THE WORK team! We appreciate your support.
Amazing and so easy
Thank you for your review Be Equisive team! We’re glad to hear you’re enjoying the app.
If you ever need assistance, don’t hesitate to reach out!
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
so easy
Thank you for you kind feedback Devu-Hair and team! Your review helps us a lot and we appreciate your support.
great
We're glad that you liked our app Justine Tabak! Thank you for sharing your experience, we truly appreciate the support.
good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app
Hi there OnceWas team!
Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store.
We hope to hear from you soon!