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This app made a lot of mistake, customers were getting the wrong sizes in their cart. This was a nightmare ot fix.
Hello! This is Sean, the Operations Guru with Pre Order Now.
Thanks for this review and for letting us know... Im SO SORRY that your customers were getting wrong sizes in their cart - that's terrible!
Please understand that when an app like ours is malfunctioning, it is 90% of the time because some kind of code on your unique theme is conflicting with how our app works.
We CAN FIX that. We do need collaborator access to your store to fix it though, because we need to dig deeper into the code on your store's theme to fix whatever is causing the issue.
Can you approve our collaborator request? That's the only way we can fix this.
Thanks - we REALLY want to get this right for you, ASAP. Here to help...
Sean H & The Pre Order Now Support Team
Customer service responds fast but takes too long to fix any issue you have. No matter if you are in the middle of Xmas Sale and losing thousands of dollars per day. They will tell you that your problem can´t be fixed now. it will take 24 hours minimum.
Hello friends from Banda Bags,
Sean here - the Ops Manager with Pre Order Now. I am terribly sorry about your experience here. After reviewing your messages to our support team, it seems like this was a simple settings correction within our app's settings for your store that needed tweaking.
I show that our support team emailed you with specific directions on Friday, and our developer circled around with a followup email on Sunday.
Is this now taken care of? Please confirm - I want to make sure you are 100% taken care of. How else can we support you here?
Thanks so much,
Sean & The Pre Order Now Support Team
It's a great app. Much more customizable than the free one. I like that you can put pre-order on variants and it covers off on the key communications required to do pre-orders
Hello friends at Masks for Change
Thank you for leaving us this awesome review! We really appreciate it! We are stoked that you love the app! Happy selling! :-)
Melissa & The Pre-order Now Support Team
The app really helps resolve preorders on Shopify. THe development team is incredibly responsive and helped me work through a minor issue we were having. Can't say enough about their support, truly amazing!
Hello to our friends at SwiftPaws
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre-Order now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
We just installed the Pre-order Now app. Set up was easy, the banners look great to the end user and we received a preorder for one of the items we made live within 24 hours of going live with the app. So far we are very happy with it!
Very useful App, works well. It would help if you could see the part number when searching for products.
I had downloaded this app for my Turbo theme with no issues. I then purchased a new theme that is widely used and it Bricked my new theme from Out of the Sandbox Flex 3.0. I've spent countless hours and days trying to figure out the culprit along with the theme creator and 5 different app companies. It was finally pin pointed to be this app causing my site to crash. Even though I didn't install this app on my new theme, the app still injected it's code into my theme and was causing major issues with my site. I had to have a coder show me where the code was and manually delete the code. This company should be paying me for all my time wasted to solve their coding errors and making matters worse that I didn't even install it on my new theme but their app secretly places code on all your themes.
Hello to our friends at Fight The Flock
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your new theme. Issues like these are rare with our app and we would have definitely been able to help you if you reached out to us.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
HO TROVATO QUESTA APPLICAZIONE, BEN FATTA.
credo però che il costo minimo è troppo alto per avere solamente solo 5 articolo a disposizione dove applicare il preordini.
I set the app and added all requested info, I found out the:
There is an EXTRA Button (Out of stock + Buy now)!
I don't find your "Pre order" Botton
Hi there - we checked your store and it appears the pre-order button is appearing on your homepage and product page. Our support team has tried to reach out to you. Please let us know if you still need assistance. Our support team will gladly help :)
This app helps a lot ,especially now with items being out of stock. There were a couple display issues ,but Nicoz, a customer service rep, was super helpful and fast to respond!
Hello friends at Premier Sheds Direct,
Thank you so much for this review.
With preorder now, we provide options that would allow you to inherit your theme's design/layout. There are some tricky elements that requires some special attention and that's where our awesome Support comes in :)
If you need more adjustments, let us know.
Cheers!
-- Chud and the Preorder Now support Team