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Its great have to get used to it but I think it would help me bring more sales in and my customers get to see my new arrivals. I dont like how I have to go in and add the product one by one.
Please contact our support to assist you further on this at support@websiteondemand.ca
I'm sure they can offer you a workaround😎
EDIT (original review below): We ran a pre-sale on t-shirt designs and the app did not send payment emails for some sizes but it did for other sizes. The emails with the payment link are sent from the app company, so we can't reach out to the customers directly to collect payment. We've been waiting for almost 3 weeks for a resolution and it appears we'll lose thousands in sales revenue. The support is not very supportive or responsive.
This app is actually a little more difficult to use than I thought. Customer service is still fine with only a little bit of a delay. I've changed my mind on the app being intuitive over all but as I've started using it more, I keep having questions that aren't easy to resolve on my own.
This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.
Hi Tees 4 Togo,
We’re very sorry to hear that you’re experiencing this problem and have not received a proper resolution. We will be launching an internal investigation to determine how to prevent this from occurring in the future, and a member of our team will be reaching out to you today.
App is a big mess. It caused trouble in my store, and their "support" took 3 days to tell me "it's your Theme's fault, we won't do anything". So, use it at your own risk. For me, it's completely useless garbage.
Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)
Hello to our friends at Fox & Fallow
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Not happy, at first the customer service was exceptional. All our problems were immediately addressed. It's 3 weeks that we keep on getting ignored or replied to with the same template reply "we will have our dev team look into the issue". Not acceptable!!!
Hello to our friends at Minestack Store
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Great service by Aman — very helpful in fixing a small glitch with my store. Quick to jump on a call and resolve. Thank you!
Hello to our friends at Tonka
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
i used this app to help me with my pre orders for my products its free for seven day then after u pay
Hello to our friends from RaidentTresorBoutique!
Thanks for leaving this review! We appreciate you using our app! Is there any way we can serve you better to earn those 2 stars? Do let us know - it is truly helpful!!
-Melissa & The Pre-Order Now Support Team
Great app, lots of options even in the free plan. And the customer support is awesome, really helpful and nice. The features was just what I needed. I definitely recommend this app. Thank you!
SO FAR SO GOOD HOPING IT WORKS THE WAY I NEED IT. PRETTY EASY TO INSTALL AND ADD PRODUCTS THANKS
Die App ist zwar deinstalliert und gelöscht trotzdem erscheint unten auf der Webseite eine fehlermeldung, dass das snippet nicht angezeigt wird oder ähnliches.
Bitte um Rückmeldung!!
Thanks again for your patience. Updating this reply with an additional message - when you emailed us we sent you some simple instructions on how to properly uninstall the app.
Would you like help with that? If so, we will need temporary "collaborator" access to your store and we can do that for you.
Please let me know? Thanks so much!
Sean & The Pre Order Now Team
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ORIGINAL REPLY:
I am terribly sorry about the inconvenience - we are looking into this to see if it is something with our app or elsewhere. Our dev team is looking into it and we will be emailing you further within the next 12 or so hours.
Thanks for your patience - in the future, please simply email us to our support email and we will help right away!
Sean & The Pre Order Now Support Team