Pre‑Order Now WOD , 1 194 avis

Note globale
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
Modifié le 13 avril 2023

Updating my review from 4 to 5 stars. The support is always there and very helpful. Thanks Aman for helping this time when we needed to turn on pre-order for many products and advising me about enabling pre-order via tagging products-a very useful feature.

Previous Review:
We've been using this app for a good while now with one product but recently added more pre-order products and refreshed our website. With changing themes to one of Shopify's new themes (Refresh) we encountered a couple of issue with the Pre-Order Now app. I wasn't able to find solutions easily on my own but support is always available and helpful (sometimes you have to wait several minutes to get someone though). Rasheem solved our first problem with home page badges resizing the product image and the next day Nicoz solved the issue of the Pre-Order button not working.
Nicoz also provided advice for the delayed loading of the pre-order button which sometimes allows people to order without seeing the pre-order button or having the pre-order tag attached to the order. I believe this can occur with any pre-order app and comes down to your page speed though. It's a good value app with great support and I'm looking forward to the improvements to come.

Dad Certified®
Environ un an d’utilisation de l’application
Website On-Demand a répondu 14 novembre 2022

Hi Dad Certified®

Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch.

It is particularly gratifying to hear such positive feedback about multiple members of our support team. We pride ourselves not only on our ability to troubleshoot specific problems, but also to assist merchants in realizing the full value of our application and all of its features. The specificity of your review is greatly appreciated as it speaks to the consultative approach that our customer service team takes in supporting our merchants. As always, we are here to help!

Pushpesh & the Pre‑order Now Support Team

14 septembre 2023

This app looks like it does exactly what we need. Preorders with initial partial payment option. I had some trouble getting the partial payment part of it set up but Roel helped me right away, even after hours. The app is intuitive over all but as with any new app it takes just a little bit of time to work out any issues. They are fast, friendly and have really responsive customer service.

Tees 4 Togo
Environ 19 heures d’utilisation de l’application
Website On-Demand a répondu 15 septembre 2023

Hi there Tees 4 Togo,

Thank you for leaving us this 5-star review for PreOrder Now. We love to hear that Roel was able to assist you with getting your partial payment feature set up the way that you wanted it. We are here if you need us for anything that you may need!

Stephanie and the Customer Support Team

Modifié le 29 juin 2023

So far so good! Thepre order button seems to freeze up once clicked through. We will update our review once figured out.

Edit: the button doesn't work, and when you first get to the home page or product page it'll say buy now then quickly change to pre-order.

Edit: After help from Josh our problem was resolved within a day!

Transparent Energy Drink
1 jour d’utilisation de l’application
Website On-Demand a répondu 29 juin 2023

Hi Transparent Energy Drink,

Thank you for taking the time to write such a thoughtful and positive review! We're sorry to hear that you had some difficulties with the preorder button. At the same time, we're thrilled to read such glowing feedback about our customer support team. We take great pride in the quality of our customer service and we're very happy to see that Josh delivered a solution for you so quickly!

As always, please do not hesitate to reach out to us!

Stephanie and the Customer Support Team

Modifié le 24 décembre 2022

Der Support ist schnell und gut. Auf Wordpress gab es schon bessere Pre-Order Apps/Plug-ins, jedoch ist diese App definitiv am besten auf Shopify.

Update 21.10.2022 (5 stars to 3 stars):

The App is causing a major SEO issue. In the App liquid in line 509 there is a "notify me when available" text with H1-Tag installed. I don't know why anyone ever thought it would be a good idea to make something so trivial H1. I mean, I don't even use this notify me when available function, but still have the trouble with the issue. I can't fix it myself, because if I change it to H6 myself it just will be back to H1 the next day. The development team seems to not be able to just change the H-Tag at the moment, so the app is creating major SEO issues for all users at the moment and you cannot do anything about it for the time being.
Support Team was kind and fast in their response, but sadly could not do anything and you just have to wait if this issue might be solved at some point...

Update 25.12 (3 stars to 4 stars):

Only now realized that I used German and English in a mixed way for my review. Anyway, just wanted to update from 3 stars to 4 stars now that I have more comparison. I think they solved the H1 Tag issue, which is good.
They also seem to have a quick loading time for the pre-order function, which I realized after comparing it to others that needed too long to load the per-order functionality on the product page.
Still can't give 5 stars because they could not make the badges work completely properly and I had to get some other app for this and sometimes the app does not save custom pre-order settings, so you have to be careful

fictionary world
3 mois d’utilisation de l’application
Website On-Demand a répondu 15 octobre 2022

Hallo an unsere Freunde von fictionary world

Vielen Dank für die tolle Bewertung. Wir freuen uns zu hören, dass Sie eine positive Erfahrung mit unserer App gemacht haben. Wir wissen Ihr Geschäft wirklich zu schätzen und sind sehr dankbar für das Vertrauen, das Sie uns entgegenbringen. Wir möchten großartigen Kunden wie Ihnen für Ihre großartige Unterstützung danken! Du rockst!

Pushpesh und das Support-Team für jetzt vorbestellen

10 octobre 2022

I've been using the app on two clothing stores for over a year now. It does everything we need and more. I've recommended the app to Facebook Shopify users on several occasions. It's definitely worth the investment, its way better than trying to do workarounds for free on your product pages. The main piece of advice I have for new users is to remember to remove the ability to order when out of stock, I've forgotten on several occasions resulting in not having the requested products to send. The new features added recently eg partial payment are excellent. We've just started working with it but I reckon it will increase conversions. Overall I'm very happy to recommend the app, I can't fault it in any way.

Nomad the Label
Environ 2 ans d’utilisation de l’application
Website On-Demand a répondu 12 octobre 2022

Hello to our friends at Nomad the Label

Thanks for sharing such a detailed review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Pushpesh & the Pre‑order Now Support Team

21 février 2023

I recently tried out the PreOrder Now app and was extremely impressed by its functionality and ease of use. This app is a game-changer for any business that frequently experiences out-of-stock items. PreOrder Now is a pre-order app that replaces out-of-stock with preorder buttons, which allows customers to reserve the product even when it is not available at the time of purchase.

One of the best features of the app is its ability to seamlessly integrate with your existing e-commerce platform. The installation process was simple and straightforward, and the app immediately began working to replace out-of-stock products with pre-order buttons. This makes it much easier for customers to know when they can expect to receive the product and can help to reduce the number of customer inquiries about product availability.

Overall, I highly recommend the PreOrder Now app to any business that wants to reduce customer frustration when products are out of stock. The app is easy to install and use, and its customization options make it a versatile tool for businesses of all sizes. Whether you have a large e-commerce store or a small boutique, PreOrder Now can help you improve the customer experience and increase sales.

KAKAO Ceremonial Cacao Canada
4 mois d’utilisation de l’application
Website On-Demand a répondu 22 février 2023

Hello to our friends at KAKAO Ceremonial Cacao Canada

Thank you for sharing such an amazing review with the community and us. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Pre‑order Now Support Team

22 septembre 2023

We had to set up Preorders in a big hurry after going viral on social media. We sold out of inventory really quickly, and needed to get a Preorder option up and running within a day. This did the trick! There was a glitch temporarily with the code -- it affected our product image display on mobile. I contacted support, and they were super responsive. They had the issue corrected within a couple of hours, and we haven't run into any other problems. All in all, a very good app experience.

Simple Alchemy Co
Modifié le 7 novembre 2022

The app seems to be working fine from the aspect of its primary function, but it is causing SEO issues in our store. The app elements/features which we don't even use are present on our pages which adds unwanted h1 and h2s causing On-Page SEO errors. We communicated this with the support and were not able to find a solution to it, they say this will be added to their feature request list. Hope they will fix this soon. *****UPDATE***** They have fixed the issue and everything seems to be working great. Really appreciate the effect made by the support and developer team in fixing our issue, especially the help from Joshua, the 5-star is for him.

Plus de 2 ans d’utilisation de l’application
Website On-Demand a répondu 3 novembre 2022

Hello to our friends at Turmerry

This is Tanu, the Customer Success Manager with Pre‑order Now.

I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration and wanted to provide you solution for this.

Our development team tried to fix this issue, especially for you and we are also taking it to implement across all other stores.

Our team has tried to reach out to you after fixing this issue and they wanted to make sure it is working perfectly fine for you.

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing.

We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to ensure every merchant using our app has an A+ experience.

Please send us a reply and our team will help you from there.

Tanu and Preorder Team

13 décembre 2022

I will definitely recommend this app to everyone who plans to have a pre-order sale in your Shopify store. It's great to manage and the customer support is amazing. Although, you may not get outstanding support from every agent you talked to but, there are a few who does understand the assignment and sacrificed you've made to open a store, what it entails and your sleepless night. I can say had my share with a rude agent before and to have Rasheed coming and picking up what the other agent didn't finished and saving me from drowning. Not only he's knowledgeable, but he's also very patient. I'm grateful to you Rasheed and wishing you great success. Stay humble and continue to do what you do best. One day you'll be rewarded.

Truly Uncharted
1 jour d’utilisation de l’application
Website On-Demand a répondu 13 décembre 2022

Hello to our friends at Truly Uncharted

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app and support. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Pushpesh & the Pre‑order Now Support Team

Modifié le 27 juin 2023

UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price.

The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence.

You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work.

I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order.

ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful.

It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.

Forti Goods
6 mois d’utilisation de l’application
Website On-Demand a répondu 26 juin 2023

Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars.

We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants.

The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option.

We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses.

Please do not hesitate to reach out to us with any additional questions/concerns!

Stephanie and the Customer Support Team