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This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that.
Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience!
Best regards,
Hannes Bez | Director of Customer Experience
The app is simple to use and allows us to gauge demand ahead of product launch. The support is prompt and efficient which is important when you need to fix any issues that are blocking sales. Thanks team!
Hello to our friends at Greene King Shop
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now. We're delighted to hear that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
So far so good! I was using a different app for a while and ran into an issue started looking for other options and found this app. This app is really useful and powerful. I had an issue over the weekend and was able to get virtual support immediately. very happy with the product and customer support!
Hello to our friends at unicornspell
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Its a great app and save me tons of time to create this. The only app that is still offering pre-order function for free! Highly recommended..
Very responsive customer service, they solved my problem in less that 15min on a Sunday. The app is easy to set up. Thank you!
Hello friends at Chamaye
We really appreciate you taking the time to share your feedback and being so open with us! We are happy that we were able to resolve your issue and we wish you all the best on your ecommerce journey! :-)
-Melissa & The Pre-order Now Support Team
Easy to set up and when I ran into an issue a few days into using the app their support team offered speedy helpful service
Hello to our friends at KAKAO Australia, New Zealand & Asia
We're so happy to hear that you are enjoying Pre‑order Now. We appreciate you taking the time out to share this review with us and the community! We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Support was awesome. I am not computer savvy so i had difficulties in the initial setting, but with Robert's support I was able to accomplish the task.
Quickly fixed some issues with the size of the pre order button. App works great. Great experience thus far.
Hello to our friends at Smash Slime
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Nicoz provided excellent support today with installing the app for managing both pre-orders and out of stock notifications. 5 stars xxxxx
Hello to our friends at Resin8
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
I used this app to pre-sale our pre-workout product. It's been great! When I needed help Vlad was there and willing!
Hello to our friends at Valhallan
Thanks for sharing your review with us and the community. We're delighted to hear that Vlad was able to resolve the issues you had been facing. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team