Avis (1 378)
Affiner
-
Par note
Does not work.
Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site!
We will keep trying to get in touch with you to make things right!
Very bad. Our site is down now. Please get your app together...
I even tried to get help from your support which didn't work either...
Hello to our friends at JoDis!
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now.
I want to extend my sincerest apologies for the negative experience you had with the app. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email message to gather more information. We look forward to working with you again.
We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve the issues. We work hard to ensure that every merchant using our app has an A+ experience.
Tanu & The Pre‑order Now Support Team
I can only recommend
Hi there FAITH,
We appreciate you leaving this review of recommendation for the PreOrder Now app! We love that you are benefiting from this app and we appreciate you taking the time to recommend it!
Stephanie and the Customer Support Team
It doesnt work!! Total waste
Chrages on me even after i uninstalled the apps
Thank you for taking the time to let us know. I'm really sorry about this experience. We'll be in touch to work with you to try and figure out what happened.
Hannes Bez | Director of Customer Experience
great
Hello PureVision,
Thanks for leaving this 5-star review!
The Pre-Order Now Support Team
great
easy to set up
I was charged after i uninstall it 30-40 minutes later.
Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial.
I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you.
Hannes Bez | Director of Customer Experience
We've used this app for many years. The initial set-up is easy, & it is very easy to maintain while we add new products for pre-order frequently. We recently had an issue, & they were able to solve it in a reasonable amount of time. Every person I've talked with has been responsive & helpful.
Hello to our friends at MOD Sportswear
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Nicoz was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team