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This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that.
Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience!
Best regards,
Hannes Bez | Director of Customer Experience
Does not work properly at all with our site. Inventory that was in stock was showing preorder. Inventory that was out of stock wasn't. Waste of time
Hello! Thanks for this review. We DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app... sounds like perhaps your settings in the app itself just need to be tweaked? There is a checkbox in the app where you can set your "rules" regarding where and when the preorder shows on all products. It's in the "settings" and you just apply it to "all products".
Our technical team has been emailing you to make sure to get this cleaned up for you, whatever it takes. Can you let us know how things are looking now? I really appreciate it!
Here to help, and very sorry you experienced this.
Sean (Ops Guru) & The Pre Order Now Team
Avoid the app, we trialled it for 3 days. Automatically changed our sizings when customers chose a different size. People orders XXXL and it was changing it to S. Seen a few reviews which are the same. Cost us quite a bit over the past 3 days. Avoid. Plenty of returns now have to be made
Hello - this is Sean, the Customer Success Manager with Pre Order Now.
Thanks SO much for leaving this message for us. Sounds like there was a conflict with your theme or with another app that you have on your store. Either way we could have fixed that for you in short order... If you had emailed us we would have had it solved within a few hours. Im very sorry that you had this issue, and that it caused you to have incorrect orders. :(
Would you be willing to give us another chance? I'd be happy to give you extended free access to our app if you'd like to give us another try. And our technical gurus here can fix that conflict either way for you...
Let me know? We'd love the chance to help you with this - some rare themes do conflict with smaller areas of our code. But we can fix it quite easily.
Here to help,
Sean H & The Pre Order Now Support Team
c'est la deuxième fois que j'essaie d'installer cet application qui ne fonctionne pas! c'est une arnaque! en plus il est noté un essai de 14j alors qu'une fois le paiement validé aucun essai n'est pris en compte!!!
Hi there,
My name is Sharky, Team Supervisor at Pre-Order Now.
I'm sorry to hear about your experience with our app. We take your feedback seriously and we would like to apologize for letting you down.
I reached out to you through a separate email to possibly sort things out. We'd love to jump on a call with you and get this fixed quickly. May I know your most convenient time?
I hope to hear from you soon.
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
It doesnt work!! Total waste
As soon as I installed the app, the main menu on the homepage wasn't responding and functioning anymore.
Hello!
I am terribly sorry to hear about this. That is NOT AT ALL normal for our app.
We can help you right away and fix that RIGHT NOW if you will allow us to? We are 100% here to help, day and night...
Thanks,
Sean & The Pre Order Now Team
I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.
Hi xomarshmallow,
We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again.
Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.
impossible to navigate, and does not work correctly.
takes way to much time and effort.
someone needs to come up with something simple.
Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can do to improve, but I'm not sure we've got a current email address on file. I would love to turn this experience around for you, so if you have not received our emails yet and you're open to chatting about this, please reach out to me at hannes@staytuned.digital.
Hannes Bez | Director of Customer Experience
Since I installed the app my website didn`t load the images. A day with nearly no sales because of this. My worst experience with any app.
Friends from Kalma,
Sean here, PreOrder Now guru... this is definitely not a normal side effect of our app. Sounds like your store's theme didn't play well "put of the box" with our app. Our support team can fix this sort of thing (free of charge) within an hour or two, max.
Im so sorry this happened. We can do a live-chat with you when you add our app again to make double sure this doesn't happen again, if you'll give us another try?
Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this!
Sean & the PreOrder Now Team
terrible app terrible support. takes days to reply and their response not even relates to the question.