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i love this app. customer service is great. its really convient for my preorder products. i definitely reccommend
Hello to our friends at Kikia's Kloset
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the recommendation!
Tanu & The Pre‑order Now Support Team
i use this to help me sell products when we are out of stock. it helps me maintain sales while being low on inventory.
We've tried a couple of pre-order apps and this one seems to work the best.
it works like it should . needed a little help after set up and they were on point. Josh helped out and fixed the problem very quickly.
Hello to our friends at Sun Bulb Studio
Thanks for sharing your review with the community and us. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad we hit the mark for you. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Love the functionality of this app. We had a frustrating experience with their service the first go around but Josh was super helpful with set up and troubleshooting this time! Thanks, Josh :)
Hello to our friends at Destira
Thanks for the feedback. We're so happy to hear that you are enjoying the functionality of the app. Apologies for not meeting your expectations the first time. Please let us know about any glitches that you face with the app and we will be glad to resolve them for you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Had a problem with pre-orders displaying on our website but customer care fixed the issue within minutes. Great customer service
Hello to our friends at Lana Wilkinson
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Customer service was extremely quick, the technician I spoke with (Rasheem) walked me through the setting and whilst the app hasn't yet started working. I'm reassured that this will work.
I'll update this review to 5* when everything is resolved.
Hello to our friends at Carmarthen Camera Centre
Thanks for sharing your review with us and the community. Rasheem is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
easy to use
Hi there Lash Mama and team!
Thank you so much for taking the time to share your experience. Can you tell us more? Your feedback is important to us and we would like to know how to improve our app to serve you better.
We hope to hear from you soon!
Functionality appears comprehensive. However, the app is so volatile it's currently unusable as it constantly crashes or doesn't load. Let me know if you fix it as I'm keen to use it and happy to revise score. UPDATE 4/10: Retesting and using now. Working well so far. Issues seem to have been resolved.
Hello again!
This is a followup to let you know again that the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app.
Can you confirm that you received this message? I want to make sure you are 100% taken care of…
Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again.
Sean (Ops Guru) & The Pre Order Now Support Team
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UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
It does the basic job and support is good. Would like if pre-orders more clearly marked on the Orders page and the customer email notification to emphasize the purchase was a pre-order to be fulfilled at a specified date.
And even though you can use a filter to view only pre-orders, it would be really helpful to view only non pre-orders.