Avis (1 464)

Note globale
4,5
Nombre d’avis par note
  • 81 % des avis sont des avis à 5 étoiles
  • 10 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
6 décembre 2023

I was charged after i uninstall it 30-40 minutes later.

CLOCULTURE
États-Unis
41 minutes d’utilisation de l’application
Website on Demand Studio, LLC a répondu 11 décembre 2023

Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial.

I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you.

Hannes Bez | Director of Customer Experience

13 août 2022

Really difficult to use and poor design. Way too complicated for such a simple task as just making a pre-order option for a product.

Origami Coffee Co
États-Unis
17 minutes d’utilisation de l’application
Website on Demand Studio, LLC a répondu 13 août 2022

Hello to our friends at Origami Coffee Co

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

I want to extend my sincerest apologies for the negative experience that you had with Pre‑Order Now. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app, left a negative review, and then uninstalled the app all in the span of 17 minutes without ever contacting support for help. If you had sent us a request for help, we would have loved to get it sorted out for you. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store.

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.

Regards,
Pushpesh & the Pre‑order Now Support Team

5 janvier 2024

Chrages on me even after i uninstalled the apps

Studentpit
Malaisie
2 minutes d’utilisation de l’application
Website on Demand Studio, LLC a répondu 8 janvier 2024

Thank you for taking the time to let us know. I'm really sorry about this experience. We'll be in touch to work with you to try and figure out what happened.

Hannes Bez | Director of Customer Experience

21 novembre 2024

Amerlife
R.A.S. chinoise de Hong Kong
14 minutes d’utilisation de l’application
Website on Demand Studio, LLC a répondu 22 novembre 2024

We noticed your review was empty and we'd love to help you. Is there any feedback you can share on your issue? Reviews are important to us as a business. We'll be reaching out to see if there's something we can actually help with.

-PreOrder Now Management Team