Avis (1 432)
Affiner
-
Par note
I am temporarily adding a 1 star review until my issue is resolved. the Preorder button doesn't work on my block theme. I have given them access and they've un-installed it and reinstalled it and then billed me for the APP $39.99 even though I tried their 14 day trial. So far, I've lost complete trust in this APP. I've filed a formal complaint with Shopify as well as the app provider.
These guys are literal scammers, and their app is messed up in so many ways.
They block you out from using the free version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium.
I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee.
You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium.
I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app.
One advice: Stay away from this app.
Hello Solar Balls,
We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here.
The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial.
We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account.
The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan.
We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat.
Stephanie and the Customer Support
I had many issues with the app. It doesn't work well with my theme. Customer service is extremely slow. I had problems with the badges so I emailed them for a solution. They said they were going to look into it but never heard back from them. I placed the request mid-Dec; also emailed them several times. No answer at all until mid-Jan. Bye.
Hello to our friends from Opus Haus!
I am very sorry to hear about the frustration here. We have been replying to each of your messages via email - is it possible that they are going to your junk box? We work very hard to respond quite quickly to all ticket issues, 7 days a week.
Did you receive our emails back? Please let me know - want to make 100% sure you are taken care of here.
Sean - PreOrder Now Success Manager
First of all, I think it would be great if the instructions would tell us that in order to use this app that we need to be on SHOPIFY THEME 2.0
Secondly, I have been unable to install
Thirdly there is an irritating pop up that SAYS congrat YOU HAVE A PREORDER, while I have been unable to completely install, so that's very confusing!
Fourthly "Customers service" or chat just gives articles which are not completely helpful
Hi Julia,
My name is Sharky, Team Supervisor here at Pre-Order Now.
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you've experienced with our app. I reached out to you in a separate email to possibly schedule a call and get the issues fixed. We would like to turn this experience around for you, and hopefully, you give us a chance.
I hope to hear from you soon.
Sincerely yours,
Sharky
Team Supervisor - Pre-Order Now
I have contacted you without getting help. I haver used the from and nobody got back to me. The issues was that when you alternate between color some available some preorder eventually the button would only show pre-order even for in stock products. Now I deleted the app, and some of the code remained. How can I fully remove all the code? Batch and preorder button still show up.
Hi there! Our support crew did respond to each of your emails, but it sounds like they didn't get through.
Can you please check your spam folder for our responses? They'd be coming from support@websiteondemand.ca
For uninstall instructions, please visit:
https://websiteondemand.zendesk.com/hc/en-us/articles/360004498291-How-do-I-uninstall-Pre-order-Now
Alternatively, if you can see our responses in your spam folder and are able to mark our replies as not spam, we'd love to continue working with you to get Pre-order Now compatible with your shop and theme.
Horrible experience. I had initiated a back order sale on my website with this app. The app automatically applied the XS size for my customers order even when the customer was trying to check out with a different size. I had over 800 orders and 200 emails from customers with issues. Who knows how many customers didn't end up emailing me , but still had an issue with their order. An absolute nightmare and not worth the trouble.
Hello!
This is Sean, the Customer Success Manager with Pre Order Now. This app is now under new ownership and we have since fixed the issue that you referenced here. I am VERY sorry about the bad experience.
I am emailing you directly in a moment to see how else I can help and support you so that you are 100% taken care of. We work super-hard to give amazing support and I'll do whatever I can to give you personal help and get you taken care of. Thanks so much,
Sean & The Pre Order Now team
App is a big mess. It caused trouble in my store, and their "support" took 3 days to tell me "it's your Theme's fault, we won't do anything". So, use it at your own risk. For me, it's completely useless garbage.
Not happy, at first the customer service was exceptional. All our problems were immediately addressed. It's 3 weeks that we keep on getting ignored or replied to with the same template reply "we will have our dev team look into the issue". Not acceptable!!!
Hello to our friends at Minestack Store
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Die App ist zwar deinstalliert und gelöscht trotzdem erscheint unten auf der Webseite eine fehlermeldung, dass das snippet nicht angezeigt wird oder ähnliches.
Bitte um Rückmeldung!!
Thanks again for your patience. Updating this reply with an additional message - when you emailed us we sent you some simple instructions on how to properly uninstall the app.
Would you like help with that? If so, we will need temporary "collaborator" access to your store and we can do that for you.
Please let me know? Thanks so much!
Sean & The Pre Order Now Team
- - - - - - - - - - - - - -
ORIGINAL REPLY:
I am terribly sorry about the inconvenience - we are looking into this to see if it is something with our app or elsewhere. Our dev team is looking into it and we will be emailing you further within the next 12 or so hours.
Thanks for your patience - in the future, please simply email us to our support email and we will help right away!
Sean & The Pre Order Now Support Team
The app (email customer portion) stopped working after about one month of use and customer support is too slow to respond. Edit: 8/17. It still does not work and customer service has no idea how to solve the issue.
Hello to our friends at Adept Cosmetics®
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We have sent you an email asking you to verify. Kindly check your email and let us know the details so that we can look into it further. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Tanu & The Pre‑order Now Support Team