리뷰 (1,452)

전체 평점
4.5
평점 수준당 개수
  • 평점의 81%가 별 5개입니다
  • 평점의 10%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2024년 8월 9일

After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.

$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.

We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.

Deco TV Frames
미국
앱 사용 기간 2년 초과
답글 Website on Demand Studio, LLC개 2024년 8월 14일

Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.

Hannes Bez | Director of Customer Experience

2024년 8월 8일

Der letzte Schrott und der Support ist keine Hilfe

PURE SOUL Naturkosmetik
독일
앱 사용 기간 1년 초과
답글 Website on Demand Studio, LLC개 2024년 8월 14일

I'm so sorry about your poor experience with us so far. I will be reaching out to you directly to see if we can fix things and win back your trust. At the very least, I want to make sure that we learn from what we did wrong here so we can make sure it does not happen again.

Hannes Bez | Director of Customer Experience

2024년 5월 28일

I reached out to support twice and never heard from them. App crashed and will not allow users to add the product to cart. I would not recommend you work with this app.

Southern Trapper
미국
앱 사용 기간 8일
답글 Website on Demand Studio, LLC개 2024년 7월 17일

Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation.

Hannes Bez | Director of Customer Experience

2024년 11월 8일

still need to try it

ghazalidesigns
이집트
2024년 4월 23일

The loading times of the changed Add to cart button are very long. Many of my customers don't even notice the pre-order because it only loads when the customers are in the shopping cart.

In addition, the order tags are not assigned correctly. Even if all settings are set up correctly. Today, for example, the app is not available at all.

Puschies
독일
앱 사용 기간 대략 2개월
답글 Website on Demand Studio, LLC개 2024년 4월 24일

Hi Puschies team. We are so terribly sorry you're experiencing issues with the loading. Obviously this is a critical piece of functionality for you and we are working hard to ensure that the button loads as fast as possible on the PDP.

We are in the business of making apps that help merchants, and we strive to deliver on that promise. Your experience is not a good example of this and we will do our best to make things right for you and all of our other cusomters.

- Lauralynn, VP of product.

2024년 3월 4일

Garbage app. Nothing functions properly. So dissapointing.

Bunny Knots
미국
앱 사용 기간 거의 2년
답글 Website on Demand Studio, LLC개 2024년 3월 6일

Hi Bunny Knots and team,

My name is Sharky, Team Supervisor here at Pre-Order Now.

I apologize for the experience you've had with our app. We reached out to you through email and hope that you give us a chance to set the app up properly for you. Please be assured that there are no issues, and there are just a few things that need to be enabled for the app to work.

I hope you reconsider our app. We will be waiting for your response.

Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now

2024년 5월 3일에 편집됨

Their customer service was extremely slow and not understanding. Their app slowed our site speed covering everything in a white box until their app fully loaded.

Taylor Joelle
미국
앱 사용 기간 3년 초과
답글 Website on Demand Studio, LLC개 2022년 3월 15일

Hello to our friends at Taylor Joelle

Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

2023년 7월 20일에 편집됨

I have now been using this app for a few years. When it works its a good app. However, it is a ticking bomb.

I just noticed that all out of a sudden normal available products were shown as preorder products whereas products that have stock below zero were shown as available.

What is even wore, the mixed cart pop that was triggering on every page reload, was supposed to be fixed after i have submitted a ticket. I just realized that it is not fixed and customers had to close the pop up on every page reload.

This plugin did more harm than good. Please look out for a more stable plugin, as this plugin will cost you a lot of money......

William Walker
독일
앱 사용 기간 대략 3년
답글 Website on Demand Studio, LLC개 2021년 3월 4일

Hello and thank you so much for raising this problem here. I am very sorry that this happened!

There could be a handful of causes for this (including the settings on your side in the app), but the only way we can help is if you take a moment to email us. Please do that? preorder-now@websiteondemand.ca

We'd LOVE the chance to resolve this for you asap! We can fix this. Thanks ahead of time...

Sean & The Pre Order Now Team

2021년 2월 23일

Quite disappointed with this app. I loved it at the start but for the past 3 months it's been sending my customers emails that their order contained a preordered product when it doesn't. So it has created a lot of confusion. I have contacted support 4 times and then I don't receive a response and they close the ticket. I then have to open another ticket and the same issue happened. Unfortunately I will have to look for an alternative application as I am not getting help to solve the issue.

Arabesque
영국
앱 사용 기간 2년 초과
답글 Website on Demand Studio, LLC개 2021년 2월 25일

Hello there,

This is Robert, Ops manager for Preorder Now app.
We are so sorry about this. We definitely don't want to get you through this.

However, it appears that you were having trouble with receiving all our emails. We've been sending emails ever since you've had this issue to date.

Would you be able to check your spam/bulk folder?

Email us at support@websiteondemand.ca. We respond to every ticket within an hour.

Sincerely,
Robert

2024년 2월 3일에 편집됨

Each time you change a setting, it doesn't update correctly and you need to contact support for them to change it, becomes pretty useless.
Only compatible with the product page and not with collections shown on the homepage, so customers will still be prompted "Add to cart" or "Buy Now" even though the app is set up correctly.
When activating the Pre-order badge, the badge will show on ALL products, including in-stock products.
When setting up the Cart note "Pre-order", it will not show on the Mobile version, only on the desktop.

MY OBI
스페인
앱 사용 기간 거의 2년
답글 Website on Demand Studio, LLC개 2022년 3월 3일

Hello to our friends at MY OBI

Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team