PreOrder Now WOD | PreOrder , 1 358 vurderinger
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I like that this app was a easy set up. Any problems I had, the instructions explain it well enough for me to fix the problem. Just waiting to see if preorders really work! :) If it does, I'll be back to update!
Hello friends at Belle Allure Designs,
Thank you for the kind words!
And if you want something more customize or you may want to discuss something with regards to our app.
Simply schedule a call and we'll address all of them:
https://calendly.com/wod-support/call-with-wod
Cheers!
-- Chud and the Preorder Now Support Team
difficult to set up. forced to use the trial without even being ready to use it.
Hello to our friends at The Toxic Club
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I am sorry to hear that the app did not work perfectly on your store. I'm VERY sorry about this, it is not at all what we aim for.
We have tried to reach you via email, but did not receive any response. Please let us know the issues that you are facing so that we can help you. Please be assured that helping you fix any issues is our top priority. You can reach out to us via any of these channels:
Email: preorder-now@websiteondemand.ca
Phone: 1 (888) 779-3821
Live chat: https://websiteondemand.ca/pre-order-now/
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Pre‑order Now Support Team
Still learning and it’s nice to have the information, customer service is better when you give them information before hand.
The main issue is that around 10-20% of my pre-orders are not caught by the app. So that means 10-20% of pre-order clients do not know that they are making pre-order. And the worst part is that every morning I need to recheck orders in order to highlight not informed clients and send them information about pre-orders manually. Though, I am risking with bad customer experience because they did not know about it before buying. I contacted support, they tried to fix it, but they failed.
Hello to our friends from WoodWe
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
We fully understand the frustration you have gone through and can assure you that we will work with you to get it solved at the earliest. We are very sorry for the inconvenience this is causing you. We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible.
Here to help, and very sorry you experienced this.
Regards,
Pushpesh & the Pre‑order Now Support Team
Cool feature! I definitely needed this on my website. Easy to install and very helpful videos. Excited to see how this helps my business.
Hello friends at Waves Swim
We appreciate you taking the time out to write this review! Happy selling! :-)
-Melissa & The Pre-order Now Support Team
Horrible experience. I had initiated a back order sale on my website with this app. The app automatically applied the XS size for my customers order even when the customer was trying to check out with a different size. I had over 800 orders and 200 emails from customers with issues. Who knows how many customers didn't end up emailing me , but still had an issue with their order. An absolute nightmare and not worth the trouble.
Hello!
This is Sean, the Customer Success Manager with Pre Order Now. This app is now under new ownership and we have since fixed the issue that you referenced here. I am VERY sorry about the bad experience.
I am emailing you directly in a moment to see how else I can help and support you so that you are 100% taken care of. We work super-hard to give amazing support and I'll do whatever I can to give you personal help and get you taken care of. Thanks so much,
Sean & The Pre Order Now team
A great Ap, simple to set up, simple to use. Had one slight issue setting up (with our theme, not the Ap itself) but the quick & freindly technical support we received sorted it out in no time.
amazing app, installed it and it works nice. Now everybody can preorder our styles. Inventory management also available ..
I installed and tried every single preorder app on Shopify's app store and this one is the best. The App is amazing, it has all the features and customer service is the best. The other apps didn't work and their customer service was absolutely terrible. Apparently I have a tricky or new theme "Atlantic" and none of the services worked out of the box with it. Pre-order now also had several tricky issues but they were quick to resolve it and customized it to work with my theme.
They solved every issue and even one I didn't even mention yet. Boom done, perfect. Meanwhile every other apps customer service was like ummm here's a useless link to waste your time, oh that didn't work umm uggg, choke.... Thank you Pre-oder Now for saving my business launch.
Fantastic support. Nicoz has been extremely helpful. Highly recommend.
Apps easy to use, and integration advice has been great.
Hello to our friends at Pozitive Sign & Graphic Supplies
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. Nicoz is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment.
Tanu & The Pre‑order Now Support Team