PreOrder Now WOD | PreOrder , 1 344 vurderinger
Raffiner
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Etter vurdering
Setup is fairly simple.
The issue we have found is that as the app loads last on the store, the add to cart button doesn’t turn to a pre order button until every element on the page loads.
We’ve seen a number of customers checking out without the preorder app registering it as a pre order as they clicked add to cart too quickly.
This kinda makes it pretty useless - we’re now having to chase all the customers who ordered thinking the product was in stock.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right!
Hannes Bez | Director of Customer Experience
Fast customer service, thank you!
Hi there Dolli Pole Wear team!
We're thrilled to hear you feedback for our support team. We take pride in the customer experience we provide and work hard to ensure you receive prompt and accurate replies.
Please let us know if there is anything else we can help you with. Thank you for choosing Pre-Order Now!
After an initial negative experience, i am amending this review as they have gone above and beyond with their customer service. The app is good, i m testing now to see if sales uplift.
Thank you for taking the time to let us know about this experience. I'm so sorry about this. I'll be reaching out to you personally to see how we can make amends. I've also made sure that the technical issue which resulted in this poor experience has been fixed.
Hannes Bez | Director of Customer Experience
c'est la deuxième fois que j'essaie d'installer cet application qui ne fonctionne pas! c'est une arnaque! en plus il est noté un essai de 14j alors qu'une fois le paiement validé aucun essai n'est pris en compte!!!
Hi there,
My name is Sharky, Team Supervisor at Pre-Order Now.
I'm sorry to hear about your experience with our app. We take your feedback seriously and we would like to apologize for letting you down.
I reached out to you through a separate email to possibly sort things out. We'd love to jump on a call with you and get this fixed quickly. May I know your most convenient time?
I hope to hear from you soon.
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
Has everything we were looking for in features and ease of use, we're very satisfied with this app. As far as support goes, they have been outstanding with quick replies and fast fixes.
Thanks for this review. We pride ourselves on our features and great service!
Great technical help. App works amazing!
Hey Integrative Care Shop!
Thank you for your fantastic review! We're delighted to hear that you're having a great experience with our app and that our support team was able to help you out!
If you need help with anything else, you know where to reach us!
great
Love the review Tuco Classic team! Thank you so much for your appreciation of our app.
Awesome app and customer service is best!
Hi there Knox Incorporated!
We take pride in the customer experience we provide and we're happy that we're able to help you out!
Please let us know if there is anything else our team can help you out with. Thank you for choosing Pre-Order Now!
impossible to navigate, and does not work correctly.
takes way to much time and effort.
someone needs to come up with something simple.
Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can do to improve, but I'm not sure we've got a current email address on file. I would love to turn this experience around for you, so if you have not received our emails yet and you're open to chatting about this, please reach out to me at hannes@staytuned.digital.
Hannes Bez | Director of Customer Experience
very helpful staff responds in minutes!!
Hi Rocker Racing and team!
Thank you for your amazing review of our team! We work hard to ensure that we provide an accurate and timely solution to our merchants, and we're glad to help you out!
Please let us know if there is anything else you might need assistance with. Cheers!