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I've used pre-order now for months and I love the functionality. Even after trying other apps, I've returned because of the simple interface. Their support team is also great and quickly respond to issues that have been reported.
Hello again!
This is a followup to let you know that we have refunded 2 months of app fees to you for this trouble. You will see that right away back to your Shopify billing.
In the meantime, the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app.
Can you confirm that you received this message? I want to make sure you are 100% taken care of…
Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again.
Sean (Ops Guru) & The Pre Order Now Support Team
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UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Friends at Shades of My Melanin,
Thanks for leaving us this feedback. I am very sorry that your experience with our app hasn't been super-positive!
We were alerted to an app-loading issue mid-last-week, and we are working to fix it. Some users are having to refresh the page once or twice to get the app to load, and this is a new challenge with our app! We are working hard on it already to get it fixed up. The logins issue is new, so we are looking into that as well.
Our sincerest apologies! Please give us a couple of days and these should not be happening anymore. Thanks for your patience. If you have any other issues, please email our support and we will reply shortly as always! Thanks again,
Sean H & The Pre Order Now Support Team
I used this when my product was out of stock and waiting for my next shipment to arrive. Super helpful
Hi there!
We are always so pleased to hear this feedback from our merchants. It's tough competition out there in the market, and one of the best ways to increase sales is offering preorders on sold-out products! Not to mention, your store got this awesome carbon fiber paddle that will surely run out of stock quickly!
If you ever run into some issues, we are just a ping away!
- Chud and the Preorder Now Support Team
Great app for pre-orders. Works throughout the site and allows customer notifications throughout the process. The support team was quick and helped me quickly with my questions.
Very good App that is pretty easy to use. Great feature to add to your store for adding good customer experience.
Hello friends at Twistedsage.com
A huge thank you for giving us this review! :-) We're glad we could help ;-) Don't hesitate to reach out to us if you have any more queries, we are happy to help.
-Melissa & The Pre-order Now Support Team
App works very well, and the backup service from Chris is very prompt..Thanks
Very helpful, easy to setup! Quick response! Good support!
Thanks again for your support and quick answers.
Hello to our friends at The East India Company - Collections
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Me gustó la aplicación, por problemas con mi tema no he podido implementarla, pero debería funcionar correctamente. Buena app
Hello to our friends at SoyMomo
Gracias por compartir su evaluación con nosotros y la comunidad. Estamos encantados de saber que está disfrutando de la reserva ahora. No podemos agradecerle lo suficiente por tomarse el tiempo para compartir sus comentarios con nosotros y recordarnos por qué hacemos lo que hacemos. ¡Le deseamos a usted y a su tienda mucho éxito!
Tanu & The Pre‑order Now Support Team
I haven't had a chance to use the App much yet but I can say that my experience with Customer Service has been stellar! If the App is that good then I will be very impressed!
Nicoz was super helpful in resolving an issue for me efficiently and quickly. I've used this app a few times before and it's really a lifesaver.
Hello to our friends at Ponyo Horsewear
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We are glad our support team could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Works as advertised! Great app to pre-launch your first product! I used it to pre-launch my DaVinci Resolve course, and it worked like a charm!