Recenzje (1 381)
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This app made a lot of mistake, customers were getting the wrong sizes in their cart. This was a nightmare ot fix.
Hello! This is Sean, the Operations Guru with Pre Order Now.
Thanks for this review and for letting us know... Im SO SORRY that your customers were getting wrong sizes in their cart - that's terrible!
Please understand that when an app like ours is malfunctioning, it is 90% of the time because some kind of code on your unique theme is conflicting with how our app works.
We CAN FIX that. We do need collaborator access to your store to fix it though, because we need to dig deeper into the code on your store's theme to fix whatever is causing the issue.
Can you approve our collaborator request? That's the only way we can fix this.
Thanks - we REALLY want to get this right for you, ASAP. Here to help...
Sean H & The Pre Order Now Support Team
App is great and the support is top notch. Immediate and helpful responses to pressing issues. Would recommend!
Hello to our friends at De La Soul
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Customer service was extremely quick, the technician I spoke with (Rasheem) walked me through the setting and whilst the app hasn't yet started working. I'm reassured that this will work.
I'll update this review to 5* when everything is resolved.
Hello to our friends at Carmarthen Camera Centre
Thanks for sharing your review with us and the community. Rasheem is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
Extremely easy to install. Downloaded 2 other apps for pre-orders that i couldnt get to work first. Then downloaded this app and worked perfectly.
Thank you!
Dommage que l’application ne soit pas disponible en français. je n’ai pas pu paramétrer le bouton de précommande moi même, il a fallu que je contacte le support. Cela dit, la personne qui m’a aidé à régler le problème m’a très bien accueilli et bien aidé. Je mets donc 5 étoiles car l’aide apportée vaut au moins ça mais mon expérience avec pre-order now débute à peine, j’espère que par la suite je n’aurai plus à contacter le support.
Bonjour à nos amis d'ANDRIDZ
Merci d'avoir laissé cet avis réfléchi ! Nous vous remercions d'avoir pris le temps de partager cet avis avec nous et la communauté ! Nous sommes ravis que notre équipe d'assistance ait pu vous aider. Nous aimons vous avoir comme client et nous sommes toujours là pour aider votre boutique Shopify à réussir !
Acclamations,
Pushpesh et l'équipe d'assistance Précommandez maintenant
Amazing help available at all times, and does exactly what the app intends to. already received lots of pre orders.
Hello to our friends at TheShadePrjct
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Pre‑order Now Support Team
works well so far excited to see how it plays out on our site - easy to set-up and easy to make sure products that were out of stock could be pre-ordered.
The best customer service I've ever known. Always help me even have to do back and forth. Thank you!
Hello to our friends at Studio.K
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
I had downloaded this app for my Turbo theme with no issues. I then purchased a new theme that is widely used and it Bricked my new theme from Out of the Sandbox Flex 3.0. I've spent countless hours and days trying to figure out the culprit along with the theme creator and 5 different app companies. It was finally pin pointed to be this app causing my site to crash. Even though I didn't install this app on my new theme, the app still injected it's code into my theme and was causing major issues with my site. I had to have a coder show me where the code was and manually delete the code. This company should be paying me for all my time wasted to solve their coding errors and making matters worse that I didn't even install it on my new theme but their app secretly places code on all your themes.
Hello to our friends at Fight The Flock
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your new theme. Issues like these are rare with our app and we would have definitely been able to help you if you reached out to us.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
I had a problem with adding widget to my new theme since this theme wasn't free theme but they fixed the problem within few minutes after I sent a message. Very helpful and useful app. Thank you so much!
Hello to our friends at KKANG
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Pre‑order Now Support Team