PreOrder Now WOD | PreOrder

Our business is growing so fast we can't keep enough inventory to meet customer demands. So, Pre-Order has been a great app for our business to communicate with customers what to expect from us about their order.

It's been close to 1 week soon and we still haven't received a reply and the app is live not working as expected.

There are all sorts of bugs, sometimes the orders are being tagged with the pre-order tags and multi-line notes, sometimes they aren't.

We had to create a separate ticket for each particular issue and they seem that their devs are not working together.

After many days, we had to hire a 3rd party developer and paid already a few hundreds of $ to fix big issues while still waiting for their reply.

When we asked again, they said they send developer/collaborator request to get access. This after another member of their team requested and got access a week ago. So, I assume they haven't even bothered to check they already have access to the store.

Not sure what happened, maybe the worst time of the month for them, but we really really wanted this to work. That's why we invested already a few hundreds of $$ to make it work at the minimum and hope they can fix the remaining.

What is not working:
- the preorder message is still not listed on all product pages (one some yes, on others no) - this has been partially fixed by our dev
- the popup on the cart wasn't randomly displaying and once it was listed, you couldn't close (x/close button not working)
- the pre-order tags are still not applied to all orders with out of stock items
- certain items still do not show the out of stock note at the product level (some yes, some not)
- we still can't edit the content of the email that's being sent if a product is out of stock to the customers (only the subject line)

UPDATE to Sean: Hi Sean, I find that the following statement is 100% false:
'some themes which have been modified quite a bit do conflict with our app, and custom fixes have to be made by our team. But they CAN and ARE made if you let us know what is awry.'

Your devs haven't made any proactive recommendation or change to the website. None

I have provided collaboration access to your team from the beginning, and yesterday someone said they will send a collaboration request and if I can accept it. They haven't even checked that access has been already provided 1 week before. That makes me think your team haven't had the time to look over even once to our situation.
That makes the following statement also false:
'Works out-of-the-box—no complicated theme installation or coding required'
- it doesn't work out of the box and there is custom coding required

Another false statement:
'Enjoy super-fast customer support—even available on weekends!' - nobody bothers to reply after I was told they will look into it and there were no replies during the weekend.

I recently tried out the PreOrder Now app and was extremely impressed by its functionality and ease of use. This app is a game-changer for any business that frequently experiences out-of-stock items. PreOrder Now is a pre-order app that replaces out-of-stock with preorder buttons, which allows customers to reserve the product even when it is not available at the time of purchase.

One of the best features of the app is its ability to seamlessly integrate with your existing e-commerce platform. The installation process was simple and straightforward, and the app immediately began working to replace out-of-stock products with pre-order buttons. This makes it much easier for customers to know when they can expect to receive the product and can help to reduce the number of customer inquiries about product availability.

Overall, I highly recommend the PreOrder Now app to any business that wants to reduce customer frustration when products are out of stock. The app is easy to install and use, and its customization options make it a versatile tool for businesses of all sizes. Whether you have a large e-commerce store or a small boutique, PreOrder Now can help you improve the customer experience and increase sales.

Immediately replied and fixed the issue in about 2 mins which took me weeks of pulling my hair out.

The pre-order now app is great! It simplifies the pre-order process in a myriad of ways. Glad I learned about it before launch.

A must have app for any website with outstanding customer service! thanks for the great work and your help with some customized settings!

I am still on the first week free trial, so far so good. The app does what it's supposed to do and customer support is very good

Of the many pre-order apps to choose, THIS is the one you should go with. Easy to install. Clean and modern button/badge design. Mixed cart pop-up allows you to make customer fully aware of the pre-order "risk", fully customizable colors and text. Great addition to any store needing a pre-order solution. Also received quick resolution via email and live chat to a minor issue with badge appearing in multiple places on homepage. Worth it!

BEWARE!!!! This app does not connect properly with shopify. We set up the pre-order button and it appeared to be fine for several days before the Pre-Order button disappeared and changed to "Add to Cart" making it appear that the product was in stock (since the app requires you to set the product to "continue selling when out of stock). Over 100 orders were placed before we noticed this and they offered NO solution to communicate with the customers that were not aware the item was backordered!!!! No help whatsoever! BEWARE of this app. It will not notify you if there is a glitch and upset A LOT of our customers. This is very damaging to our brand and we would NOT recommend this app.

I used PreOrder Now App and the support provided was excellent! They answered all my questions! Thanks!