Recensioner (1 449)

Helhetsomdöme
4,5
Antal per omdömesnivå
  • 81 % av omdömena har 5 stjärnor
  • 10 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 4 % av omdömena har 1 stjärnor
23 oktober 2024

Been using it for years. Great app does what it says on the tin!

Really good customer support as well - although only ever needed it once!

Stylus Groove
Storbritannien
Nästan 3 år användning av appen
Website on Demand Studio, LLC svarade 25 oktober 2024

Hey Stylus Groove and team!

Thank you so much for your continued support for our app, we really appreciate it.

If you need any help, you know where to reach us! Thanks for choosing Pre-Order Now!

1 november 2024

They responded promptly to our problems. I was worried because none of my employees understand coding, but he resolved the problem quickly and completely. Thank you very much.

FEERICHELU
Japan
Mer än 2 år användning av appen
Website on Demand Studio, LLC svarade 5 november 2024

Hi FEERICHELU team!

Thank you so much for taking the time to share the experience you had with our support team! Your wonderful feedback is our source of motivation to continue doing better each day.

If you need help with anything else, you know where to reach us!

Redigerat 3 oktober 2024

yes it's a good tool but forcing someone to write reviews EVERY time you enter a new preorder is a bit over the top.

Awesome Maps
Tyskland
Ungefär 3 år användning av appen
Website on Demand Studio, LLC svarade 26 augusti 2024

We're glad that you liked our app Awesome Maps and team! Thank you for your support!

26 september 2024

Great service - Roel was able to assist me and resolve my issue quickly! The easy to follow instruction video made all the difference!

Ikos Home Pty Ltd
Australien
Ungefär 3 år användning av appen
Website on Demand Studio, LLC svarade 27 september 2024

Hey Ikos Home Pty Ltd and team!

Thank you so much for your heartfelt feedback, we really appreciate it. Roel had a great time helping you our, he'll surely be glad to see this review.

If you need help with anything else, you know where to reach us!

26 augusti 2024

I installed app on a Sunday evening and was freaked out when people were buying my product with partial payments.

(Shopify Purchase Options needs to be disabled in Settings. Otherwise, partial payments will be accepted.)

With me on EST and Preorder Now on UTC, it was inconvenient for me only because I needed an answer rignt now (after hours for them).

However! Once they're logged on, they're lightning speed responsive! I was able to chat in with Alina and she helped resolve my issue right away.

She even sent me a loom, to make sure I understood how to fix it.

Non Disclosure Apparel
USA
Ungefär en månad användning av appen
Website on Demand Studio, LLC svarade 28 augusti 2024

Hey there Non Disclosure Apparel and team!

Thank you so much for sharing your experience with us! This detailed review helps us a lot.

Regarding the time frame for our support, we are doing our best to ensure that you get a response in the shortest possible time. There are still areas to improve, but we are working hard to address those issues.

If you need help with anything else, you know where to reach us!

9 augusti 2024

After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.

$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.

We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.

Deco TV Frames
USA
Mer än 2 år användning av appen
Website on Demand Studio, LLC svarade 14 augusti 2024

Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.

Hannes Bez | Director of Customer Experience

19 september 2024

Just set up the app and was having some issues. Alina was so helpful and walked me through each step to trouble shoot the issues. I've just added a bunch of products as an option for pre-order a feature my customers have been asking for (indirectly) for a long time! I'm excited to see where this goes. The one-on-one support is so important and it's one of the reasons I chose this app. So far I'm very pleased!

Banglez
Kanada
3 dagar användning av appen
Website on Demand Studio, LLC svarade 23 september 2024

Hey there Banglez team!

Thank you so much for your wonderful and detailed review! We're excited to hear that Alina was able to help you out. Our goal here is to ensure that you get the support you need, when you need it and we're glad you find our support team helpful.

If you need anything else, you know where to reach us. Thank you for choosing Pre-Order Now!

18 oktober 2024

App support was quick and helpful

Astropad
USA
Nästan 4 år användning av appen
Website on Demand Studio, LLC svarade 21 oktober 2024

Hey there Astropad and team!

We're glad to hear that you had a great time with our support team! Thank you so much for leaving a 5-star review and recognizing our team's efforts. We really appreciate the support.

If you need help with anything else, you know where to reach us!

6 augusti 2024

good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app

OnceWas
Australien
Ungefär ett år användning av appen
Website on Demand Studio, LLC svarade 7 augusti 2024

Hi there OnceWas team!

Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store.

We hope to hear from you soon!

1 augusti 2024

"I don't usually leave reviews, but I felt compelled to share my experience with Pre Order Now's support team. Despite encountering an issue with their app conflicting with my theme, they were incredibly prompt in responding to all my emails. I granted them access to my store, and they efficiently resolved the issue remotely, which was truly fantastic. To top it off, they even went the extra mile by sending me a video demonstrating the app working seamlessly in my store. Thank you for your exceptional support and service."

MAISON&GRACE PUBLISHING
USA
3 månader användning av appen
Website on Demand Studio, LLC svarade 5 augusti 2024

Hey there MAISON&GRACE PUBLISHING and team!

Words cannot express how thankful we are for this wonderful review! We're glad that everything was fixed by our team and we thank you for your patience while we were working on it.

If you need further assistance, you know where to reach us! Thank you for choosing Pre-Order Now!