PreOrder Now Backorder WOD
Uppfyller våra högsta standarder för prestanda, design och integrering. Mer information Öppnas i nytt fönster
Recensioner (985)
Förfina
-
Efter omdömen
The pre order app wasn't always working. So all the settings where correct, and that the button didn't show. Or we had 1 bag already on pre order for over a mounth and the pre-order button disapeart and all the settings where correct..
That definitely sounds frustrating, especially when everything looked set up correctly but the pre-order button still didn’t appear as expected. We understand how important it is for that to work reliably, particularly when you already had an active pre-order running.
We’ve reached out to you via email so we can take a closer look at what happened in your store. With a bit more context, we can help pinpoint why the button disappeared and make sure everything stays consistent moving forward. Looking forward to getting this sorted with you 🙏
- PreOrder Now Management team
When the app works, it works great. But every time I change 1 setting, it changes many on the background. This has always been the case from the start. Just tonight I simply changed the preorder message, that's literally all I did. I didn't touch any other setting, button, at all. And now the preorder message has disappeared from my out of stock products, the app de-embedded itself, and the box checked to show preorder message on product page was unticked. I ticked it and fixed it as much as the AI assistant could help, but it still isn't working. Now waiting for a human. And all I did was change the preorder message. Ok I've figure it out and I'm so angry. After doing the above, I have found that the app removed the check from continue selling when out of stock for every product! And I should have known because it did this once before in this exact scenario! I just changed the review from 3 stars to 2.
Thanks for taking the time to share this and we’re really sorry for the frustration this caused. We understand how concerning it is to see multiple settings change when you only intended to update the preorder message.
What you described definitely isn’t the experience we want for merchants using the app. Our team has reached out to you via email so we can investigate what happened on your store and help restore everything properly.
When you have a moment, please reply to our email and we’ll work through this with you as quickly as possible. We appreciate you flagging this and giving us the chance to make it right.
- PreOrder Now Management Team
This app is working better than another pre-sale app I tried (which oversold the number I had set). The customer service was helpful in getting WOD set up and working on my site.
My only complaint is some orders are coming in without being tagged and apparently the customer is unaware it was on backorder. I noticed a slight delay in the button changing to "Backorder" and the shipping date showing up so I don't know if these customers are just super fast in hitting that "add to cart" button or if something else is causing the "backorder" to not be triggered.
The pre-order information is not pulled into the ShopApp and anyone who purchases with on our site with Shop, Amazon, Apple or Google pay also doesn't get tagged.
Thanks for the kind words! We're really glad to hear the app has been working better for you and that our team could help get WOD set up smoothly. 😊
About the untagged orders, that can sometimes happen but it shouldn’t be frequent, so we’d be happy to review a few examples and your setup to see what might be causing it.
Please reach out to our support team, we'll be glad to help! 🚀
Easy to set up. Once a customer has paid, it is telling them it will ship in 3-5 days. So need to point out that you have to change your shipping details
Easy setup is great to hear, and your note about the 3-5 day shipping message is helpful. What could we do to make the setup or shipping details clearer and improve your experience with PreOrder Now?
We hope to hear from you soon!
Buggy, did not work for us. Their AI support delays support. For this price we expected more.
We’re really sorry to hear that our app didn’t work as expected for you. That’s understandably frustrating, especially when you’re counting on it and feel the support experience didn’t match the price.
We take concerns about performance and response times seriously. We’ve reached out to you via email so we can better understand what went wrong and take a closer look at the issues you experienced.
We’d genuinely appreciate the chance to make this right and see if we can turn this around for you.
- PreOrder Now Management Team
I would not recommend this app. We have done many pre sales over the past 6 years and this app absolutely failed. Forcing you to take part payments - ie, 50% now and 50% later was a fail and it stopped people from buying. Customer service was also very limited and because of the time difference (I'm in Australia and I guess they were in the US or worked US hours, meant it took days to get responses from them and issues sorted).
There are much better pre order apps - we ended up just removing the functionality of the app and dealing with pre-orders manually.
Thank you for taking the time to share such detailed feedback.
We’re genuinely sorry to hear how frustrating this experience was, especially given your prior success running preorder campaigns. You’re right that, in its current setup, PreOrder Now relies on Shopify’s selling plan structure, which can require partial payments in certain cases. We understand that forcing a 50% upfront payment isn’t suitable for every business, and we acknowledge that this limitation didn’t align with your expectations or needs.
We’re also sorry that the time zone difference added to the frustration while you were trying to get things resolved. While our team did work to assist and ensure your existing order could be completed safely, we understand that the overall experience fell short for you.
We’ve reached out to you directly by email so we can better understand your use case, gather your feedback in more detail, and see what we can improve or offer going forward. Your input is important to us, and it’s already been shared internally as part of our ongoing efforts to improve the product.
Thank you again for being honest about your experience — it helps us do better.
Newly launching my pre-order collection, I will see how it goes with the app and update my review accordingly.
Thanks for sharing this and for giving the app a try with your pre-order launch 😊
We just checked and it looks like Roel and Zach were able to sort things out with you a few hours ago, so you should be all set now. Since Shopify reviews can take a couple of days to appear, your post likely came through after everything was already resolved.
If anything else comes up while you’re running your collection, feel free to reach out anytime. We’re here to help and would love to hear how things go on your end!
We upgraded our Shopify theme to a new one -- and it created an issue with our app Pre-Order Now WOD. But the app creators fixed the issue within a day or two. Super helpful! Thank you so much and we highly recommend the app and those who work on it. -- Shawn Speakman, Grim Oak Press
App worked great for a while, after they made some updates we started having issues where some products in stock would show as out of stock with the pre-order buttons. After they made some changes, it seems like one of the settings made all of our out of stock products available for pre-order which caused us to have orders for discontinued products or products we could not get anymore. After that I used AI to build a pre-order tag within our own code.
Been using this for app for a few years. Had an issue after installing a new theme and Alina from customer service was able to resolve it for me right away. 10/10 app! 10/10 support!
Hey, Lil' Libros and Team!
Thank you for your continuous support of our app. It's our honor to help you out and we'll make sure to continue to provide you with the assistance you need!
Please reach out if you need help with anything else!
