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Customers are purchasing and preorder does not show up on 35% of orders. Creating a lot of confusion.
Hello to our friends at Silhouette Stylez
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I am sorry to hear that the app did not work perfectly on your store. I'm VERY sorry about this, it is not at all what we aim for.
We have tried to reach you via email as well as on the cell phone, but were not able to reach you. Please let us know the issues that you are facing so that we can help you. Please be assured that helping you fix any issues is our top priority. You can reach out to us via any of these channels:
Email: preorder-now@websiteondemand.ca
Phone: 1 (888) 779-3821
Live chat: https://websiteondemand.ca/pre-order-now/
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Pre‑order Now Support Team
Wonderful easy to use - chris was lovely helping me out promptly when I had an issue with the banner showing.
Seems like the best app on the market for pre-orders. Not the cheapest, but the functionality (who else has e-mail options?) and their customer service is definitely worth the extra cost.
Hello friends at MUNTHE.COM
Thank you for leaving us this incredible review, we appreciate you taking the time to do so! We wish your store all the best online :-)
Melissa & The Pre-order Now Support Team
I just downloaded the app so far it is very good, very easy to use, and you get exactly what you pay for. I also love that you can test it out before purchasing, just wish it was for free.
The app's functionality is not compatible with my theme, and they didn't specify the themes they are designed to work with. It has been two weeks since I first encountered the functionality issue, experienced poor response times, and feel like money was wasted on it
Hi Styled Aesthetic,
We’re sorry to hear that you’ve had these difficulties with our application. The app is compatible with the vast majority of Shopify themes but does sometimes require additional support for themes with custom development.
Regarding our response times, we can see from your tickets that you received prompt support, except during an overnight weekend period. Our support agent replied to your ticket as soon as their shift started and provided next steps on resolution.
We’re very positive that our recent feedback will enable your developers to resolve the issue.
I recently received excellent customer support from Nicoz. Nicoz was helping me solve a complex problem that I had been struggling with. Not only was Nicoz knowledgeable and professional, but they went above and beyond to ensure that I received the help I needed.
Throughout the support process, Nicoz remained patient and communicative, answering all of my questions and providing clear explanations of the steps involved in resolving the issue. It was clear that Nicoz was committed to ensuring my complete satisfaction, and I greatly appreciated their efforts.
Overall, I would highly recommend Nicoz to anyone in need of quality customer support. Their professionalism, expertise, and commitment to customer satisfaction make them a valuable asset to any organization. Thank you, Nicoz, for your excellent service.
Hello to our friends at Ms.Me Fashion
Thanks for sharing your review with us and the community. We're delighted to hear that Nicoz was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad we hit the mark for you. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
This was kind of hard to set up om a phone but i got the hang of it ❤ i will be using this app in the long run for sure. It helps a lot with getting started for a beginner like myself. so thank you for this app and im sure everyone who uses this app cab afree with me on this perfect pre order app
Hello friends at Ur.Crown Hair
We appreciate this fantastic review! Thank you so much! We wish you and your store all the best :-)
-Melissa & The Pre-order Now Support Team
So far so good! We're still working through the set up, but we're excited to see where this app takes us!
Hello friends at Ashley Kennedy
Thanks for leaving us this awesome review! We really appreciate the kudos! Please don't hesitate to reach out to us with any queries you may have!
-Melissa & The Pre-order Now Support Team
great
Je suis satisfaite du bouton pré-commander. Je suis en revanche déçue de ne pas pouvoir plus personnaliser le mail de confirmation, je le trouve très basique. Le pop up avertissant le client que son panier contient des articles en stock et en pré-commande est très utile, mais malheureusement moche....
Bonjour à nos amis d'Histoire Sauvage
Nastasya, Merci beaucoup de nous avoir laissé ce commentaire. Voici Pushpesh, le Customer Success Manager avec PreOrder Now.
Je suis désolé d'apprendre que le bouton de précommande n'est pas apparu sur votre produit malgré le respect des instructions. Nous travaillons déjà sur le problème et vous tiendrons au courant dès que le problème sera résolu afin que vous puissiez déverrouiller tout le potentiel de l'application pour alimenter votre boutique Shopify.
Nous travaillons SUPER dur pour nous assurer que chaque marchand qui utilise notre application a une expérience A+.
Salutations,
Pushpesh et l'équipe d'assistance Précommandez maintenant