PreOrder Now WOD | PreOrder , 1 359 recensioner
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good app, quite intuitive.
support is also great, shoutout to Josh for super quick help and fixing the issues.
Hello to our friends at Lolo Ballerina
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
great!
Hi there Pilates Luxe!
Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better?
Please reach out and we'd be glad to help you out!
Josh was very helpful with our concerns! Good customer service!
We just wish they cater for more themes.
Hello to our friends at EVORETRO Canada
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
I received amazing and quick support by Rasheem Christie! He did an excellent job of helping troubleshoot not only the problem I originally had, but also fixed a couple other issues at the same time. Greatly appreciate having this level of support included with the service!
Hello to our friends at Blind Bear Outdoors
Thanks for sharing your review with us and the community. We're delighted to hear that Rasheem was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Immediately replied and fixed the issue in about 2 mins which took me weeks of pulling my hair out.
Hello Cooking Cards,
Thank you for the 5-star review! We are glad that you had a quick and positive experience. Please never hesitate to reach out to us when you need assistance. We want your experience to be as easy and effective as possible. We are happy you have chosen Pre-Order Now for your business needs.
Stephanie & the Customer Support Team
love this app perfect for pre order items, i had a small inconvenience and they answered right away i will recommend it
Hello 18 INCHES,
Thank you for your 5-star review. It is great that support was able to quickly assist you and take care of your requests. We are happy that Pre-Order Now can benefit your store.
Stephanie & the Customer Support Team
This pre-order app is really user friendly. I recommend it for anyone starting out. They are fast in helping as well!
Hello to our friends at Evolution Collection
Thanks for sharing your review with the community and us. We're delighted to hear that Nicoz was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Honestly, the app was pretty cool when it was actually working, but that only lasted about a week. The support team was quick to respond, but it felt like they were kinda lost on how to fix things. If something wrong happens, be prepare for answers like "for your theme specific". I'm using the Dawn theme, which is super common on Shopify, and I didn't mess with the theme code. So, if you're using Dawn theme like me, you might want to think twice about using this app. We had issues with synchronization, and it took them several days without a solution (or even explanation). The last time I checked in on the problem, all I got was a "seen" notification without any reply.
Update: I am hopeless trying to explain the same problem to Support for so many days without getting anywhere. Uninstalling the app now.
Hi Rotorquest Inc,
We’re very sorry to hear that you’ve had this experience with our application.
We’re not sure what you are referencing pertaining to the Dawn theme, as there are no conflicts with this theme and our app, and we did not see it mentioned in the relevant tickets.
The synchronization issue was caused by a recent server issue that causes changes to take time to be reflected on the front end. Unfortunately, this issue can be difficult to replicate and surfaces intermittently, which extends the time it takes to resolve. Our developers are currently working to fix this issue, which should be resolved shortly.
Although we did reply to you on September 4th, we do apologize for the issues you’ve had here. We will reach back out to you as soon as a fix for the synchronization issue is confirmed and deployed.
Stephanie and the Customer Support Team
Thank you so much for your help. I reached out for help and did not have to wait long. My issue was resolved.
Hello to our friends at Mom Life and Co
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now. We're delighted to hear that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Still figuring it out and yet to test it fully so cant leave a completed review until that time.
Setup was a little difficult but support team sorted it in a matter of seconds.
Issues integrating to my theme but that's not an issue with the apps end they provided all the necessary info and now its up to the theme developers to sort that their end.
Will change review once more time has passed for me to assess the app for my specific needs.
Greetings TCG Collector NZ,
We're very happy to hear that our support team was able to assist you with setup. We're confident that you will see value from our app, and we are always available to partner with you to ensure that your store is realizing the full value of our application. Please do not hesitate to reach out to us - we love to offer complimentary video walkthroughs and setup sessions.
Stephanie and the Customer Support Team