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It doesnt work!! Total waste
As soon as I installed the app, the main menu on the homepage wasn't responding and functioning anymore.
Hello!
I am terribly sorry to hear about this. That is NOT AT ALL normal for our app.
We can help you right away and fix that RIGHT NOW if you will allow us to? We are 100% here to help, day and night...
Thanks,
Sean & The Pre Order Now Team
I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.
Hi xomarshmallow,
We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again.
Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.
Since I installed the app my website didn`t load the images. A day with nearly no sales because of this. My worst experience with any app.
Friends from Kalma,
Sean here, PreOrder Now guru... this is definitely not a normal side effect of our app. Sounds like your store's theme didn't play well "put of the box" with our app. Our support team can fix this sort of thing (free of charge) within an hour or two, max.
Im so sorry this happened. We can do a live-chat with you when you add our app again to make double sure this doesn't happen again, if you'll give us another try?
Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this!
Sean & the PreOrder Now Team
terrible app terrible support. takes days to reply and their response not even relates to the question.
The app somehow bugged our site so all drop down menus did not function and product variants did not work.
Hello there,
We are so sorry about this. I thoroughly checked your concern and this is something we can fix ASAP. If you're still open right now, please reinstall and I will fix this for you personally.
When we receive a ticket from merchants, our auto-responder will first reach out with suggested articles related to a keyword. Once you flag that article as a solution, this will then mark the ticket as solved. Therefore, no support agent was able to get in touch with you.
Sincerely,
-- Chud and the Preorder Now Support
this app did not work for me, I deleted it after less than 24 hours, and yet they still charged me for a full months usage, even though I received a cacellations. I would NOT recommend this app
Hello friends from Wild Siren,
This is Sean, the Customer Success Manager with Pre Order Now. Sounds like you may have been charged here when you didn't want to be? Can we issue you a credit for that amount? Please let me know.
We don't want anyone to be charged for our app who doesn't wish to be...
Let me know :) I'm here to help!
Sean H
Very bad. Our site is down now. Please get your app together...
I even tried to get help from your support which didn't work either...
Hello to our friends at JoDis!
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now.
I want to extend my sincerest apologies for the negative experience you had with the app. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email message to gather more information. We look forward to working with you again.
We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve the issues. We work hard to ensure that every merchant using our app has an A+ experience.
Tanu & The Pre‑order Now Support Team
I got the plan Shopify Basic, that it suppose to have what I need, it says Unlimited Pre Order Products, but when I tried to add the second pre-order product it asked me to upgrade my plan, I waste all my morning setting this up for nothing, thanks guys.
Hi there,
We just recently updated our pricing model on the 19th of March.
You might still have the old pricing model when you installed it.
Once you reinstalled, it should be updated and you will be granted access to upgrade your plan (into a paid one) which will be based on your Shopify Store plan.
We are really sorry about this.
Please contact support@websiteondemand.ca for more info.
They should be able to assist you futhter.
Sincerely,
Robert
Operations manager
This app don't use to shopify2.0? https://themes.shopify.com/themes/dawn/styles/default?locale=ja&utm_campaign=2021-08-dawn-launch&utm_content=pr&utm_medium=web&utm_source=homepage&utm_term=ne
Hello there,
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
Pre‑order Now isn't fully compatible with all the Shopify Online Store 2.0 themes, but our app does work with Dawn theme which I believe you were trying to use. If you'd still like to use the app, please reach out to support@websiteondemand.ca and we will get this sorted ASAP.
We do realize the annoyance at not having the dawn theme work with the app right away, but we promise to have it working as soon as you reinstall the app.
Regards,
Pushpesh & the Pre‑order Now Support Team