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I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.
Hi xomarshmallow,
We’re very sorry to have missed the meeting with you, this is not at all representative of the customer experience that we intend to provide. We will be conducting an internal investigation to determine how this occurred and ensure that it will not happen again.
Our team has reached out to you to help set up your store. We are happy to offer free onboarding sessions, and we will ensure that a member of our team is available for you. We certainly do want your business and will reach out again immediately to try to arrange a time to meet.
Did not work with Turbo theme from out of the sandbox. App developer blamed theme. Theme developer said its app developers responsibility to make sure it works with the theme.
We're sorry to hear the theme developer has passed the buck on this, but we're also disappointed that you've decided to leave a 2-star review.
Our support staff expended considerable time tracking down the exact location and cause of the error in your theme and even explained the needed fix.
Their customer service was fantastic. Aman was SO helpful and patient with me. He helped get everything set up great!
Hello 3 in 30 Podcast,
Thank you so much for the positive review. We are so glad that Aman was able to help you with your store. It is great to hear that PreOrder Now is helping your business.
Stephanie & the Customer Support Team
Amir was very helpful to adjust the customisation of the button to fit our store aesthetic. Response from the support team was received within 2 hours.
Hello friends at Broadsheet Shop
We appreciate this fantastic review! We will let Amir know that his assistance was greatly appreciated! We wish you and your store all the best :-)
-Melissa & The Pre-order Now Support Team
Fantastic customer service experience and easy to set up. I had a small glitch at the beginning, but it was fixed within hours by CS.
Hello to our friends at bufahlow
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Very useful and conversion boosting app. I had a few issues setting up the application properly but I was quickly assisted by Amandeep. He is definitely a hard working and friendly person, he was able to solve all the problems I had within a short timeframe. So props to you guys and especially to Amandeep!
Hello to our friends at interio Onlineshop
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Amandeep was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Since I installed the app my website didn`t load the images. A day with nearly no sales because of this. My worst experience with any app.
Friends from Kalma,
Sean here, PreOrder Now guru... this is definitely not a normal side effect of our app. Sounds like your store's theme didn't play well "put of the box" with our app. Our support team can fix this sort of thing (free of charge) within an hour or two, max.
Im so sorry this happened. We can do a live-chat with you when you add our app again to make double sure this doesn't happen again, if you'll give us another try?
Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this!
Sean & the PreOrder Now Team
terrible app terrible support. takes days to reply and their response not even relates to the question.
So far I'm really liking it, it's a bit confusing and slow to set up but it's doing what I need it to do.
Hello friends at Prana Vida
Thank you!Thank you! We appreciate this fantastic review! We will let our support team know that their assistance was greatly appreciated ;-)
-Melissa & The Pre-order Now Support Team
Slow to show the results on the product page
Not very intuitive for the customer to understand they are basically pre ordering and not ordering
Hello to our friends at Homekode
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I am sorry to hear that the app did not work perfectly on your store. I'm VERY sorry about this, it is not at all what we aim for. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process.
It seems that you uninstalled the app and left this review without reaching out to support for help. We have tried to reach you via email but did not receive any response. Please let us know the issues that you are facing so that we can help you. Please be assured that helping you fix any issues is our top priority. You can reach out to us via any of these channels:
Email: preorder-now@websiteondemand.ca
Phone: 1 (888) 779-3821
Live chat: https://websiteondemand.ca/pre-order-now/
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to help you get it right for your store.
Regards,
Pushpesh & the Pre‑order Now Support Team