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The app has gone down and all my pre-orders are in chaos...no communication or warning...it was working so well, whats happened?
Hello! This is Sean, the Ops Manager with Pre Order Now.
I am terribly sorry about your experience. Around 2pm EST on Thanksgiving Day (last Thursday), an abnormally high level of volume caused our app some sever technical issues.
Our Development team went into action, and had our app moved to a MUCH larger technical server platform within 3 hours, and the issues were completely resolved. App has been working seamlessly since then.
With our much larger capacity for volume, this same issue will not happen again.
I am so sorry that this negatively affected your store. I will email you directly to arrange for a refund! And in the future, you should not experience this again with our app.
Thanks SO much for your understanding,
Sean & The Pre Order Now Support and Development Teams
I add Pre-Order to my shopify store and Nicoz from customer service solved all of my questions in a few minutes, amazing support. Thank you!
Hello to our friends at moonshop.la
Thanks for sharing your review with the community and us. We're delighted to hear that Nicoz was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad we hit the mark for you. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Super-fast customer support and quickly got our button customized to display in a more effective way than the default option.
Hello to our friends at REP Provisions
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
This app solves so many of our problems! Our customers used to miss the pre-order dates on our website (especially if they were on mobile). With this app, customers are now informed of preorder/backorder dates in several areas of the website: a pre-order button, a message above the button, a pre-order badge, a cart message AND a follow-up email after their order. It's hard to imagine a customer missing the message now! Plus, the team helped me with several aesthetic fixes within hours of my requests—one of the most helpful app support teams I've worked with.
i really like this app to increase my sell and offer pre-orders. a little hard to understand at first.
very easy to use and good for shopify
Hello to our friends at YKME
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Pre‑order Now Support Team
So far so good!! I'll update review once I go live with the App, 100 Characters, really, can't see why?
Hello to our friends at Swish Equestrian Ireland
Thank you for leaving this review! We appreciate you taking the time out to share this review with us and the community! Has your store gone live and is there anything we can help you with?
We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Pre‑order Now Support Team
I like it. Easy to install, set up and understand.
Excellent! Let us know if you encounter any trouble/issues -- which I doubt 😇
I had many issues with the app. It doesn't work well with my theme. Customer service is extremely slow. I had problems with the badges so I emailed them for a solution. They said they were going to look into it but never heard back from them. I placed the request mid-Dec; also emailed them several times. No answer at all until mid-Jan. Bye.
Hello to our friends from Opus Haus!
I am very sorry to hear about the frustration here. We have been replying to each of your messages via email - is it possible that they are going to your junk box? We work very hard to respond quite quickly to all ticket issues, 7 days a week.
Did you receive our emails back? Please let me know - want to make 100% sure you are taken care of here.
Sean - PreOrder Now Success Manager
Great customer service! The app is great too! Like all of the features that you'll need for your pre-order needs are in here already. Thanks Josh for the help with the site
Hello to our friends at Park Access Sandbox
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Amandeep was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team