评论 (1,375)

整体评分
4.5
每个评分等级的数量
  • 82% 的评分是 5 星
  • 9% 的评分是 4 星
  • 3% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2019年10月9日

I have contacted you without getting help. I haver used the from and nobody got back to me. The issues was that when you alternate between color some available some preorder eventually the button would only show pre-order even for in stock products. Now I deleted the app, and some of the code remained. How can I fully remove all the code? Batch and preorder button still show up.

Aizome Bedding™
美国
2个月 人在使用应用
Website on Demand Studio, LLC已回复 2019年10月11日

Hi there! Our support crew did respond to each of your emails, but it sounds like they didn't get through.

Can you please check your spam folder for our responses? They'd be coming from support@websiteondemand.ca

For uninstall instructions, please visit:
https://websiteondemand.zendesk.com/hc/en-us/articles/360004498291-How-do-I-uninstall-Pre-order-Now

Alternatively, if you can see our responses in your spam folder and are able to mark our replies as not spam, we'd love to continue working with you to get Pre-order Now compatible with your shop and theme.

2021年9月8日

I like that this app was a easy set up. Any problems I had, the instructions explain it well enough for me to fix the problem. Just waiting to see if preorders really work! :) If it does, I'll be back to update!

Belle Allure Designs
美国
大约2个月 人在使用应用
Website on Demand Studio, LLC已回复 2021年9月11日

Hello friends at Belle Allure Designs,

Thank you for the kind words!
And if you want something more customize or you may want to discuss something with regards to our app.

Simply schedule a call and we'll address all of them:
https://calendly.com/wod-support/call-with-wod

Cheers!

-- Chud and the Preorder Now Support Team

2023年2月21日

difficult to set up. forced to use the trial without even being ready to use it.

The Toxic Club
美国
2个月 人在使用应用
Website on Demand Studio, LLC已回复 2023年2月24日

Hello to our friends at The Toxic Club

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

I am sorry to hear that the app did not work perfectly on your store. I'm VERY sorry about this, it is not at all what we aim for.

We have tried to reach you via email, but did not receive any response. Please let us know the issues that you are facing so that we can help you. Please be assured that helping you fix any issues is our top priority. You can reach out to us via any of these channels:

Email: preorder-now@websiteondemand.ca
Phone: 1 (888) 779-3821
Live chat: https://websiteondemand.ca/pre-order-now/

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.

Regards,
Pushpesh & the Pre‑order Now Support Team

2021年7月6日

Cool feature! I definitely needed this on my website. Easy to install and very helpful videos. Excited to see how this helps my business.

Waves Swim
美国
大约1个月 人在使用应用
Website on Demand Studio, LLC已回复 2021年7月8日

Hello friends at Waves Swim

We appreciate you taking the time out to write this review! Happy selling! :-)

-Melissa & The Pre-order Now Support Team

2020年4月16日

Still learning and it’s nice to have the information, customer service is better when you give them information before hand.

COCOGLAMOURMA BOUTIQUE
美国
2天 人在使用应用
2022年1月17日

The main issue is that around 10-20% of my pre-orders are not caught by the app. So that means 10-20% of pre-order clients do not know that they are making pre-order. And the worst part is that every morning I need to recheck orders in order to highlight not informed clients and send them information about pre-orders manually. Though, I am risking with bad customer experience because they did not know about it before buying. I contacted support, they tried to fix it, but they failed.

WoodWe
立陶宛
2个月 人在使用应用
Website on Demand Studio, LLC已回复 2022年1月19日

Hello to our friends from WoodWe

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

We fully understand the frustration you have gone through and can assure you that we will work with you to get it solved at the earliest. We are very sorry for the inconvenience this is causing you. We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible.

Here to help, and very sorry you experienced this.

Regards,
Pushpesh & the Pre‑order Now Support Team

2020年2月3日

Horrible experience. I had initiated a back order sale on my website with this app. The app automatically applied the XS size for my customers order even when the customer was trying to check out with a different size. I had over 800 orders and 200 emails from customers with issues. Who knows how many customers didn't end up emailing me , but still had an issue with their order. An absolute nightmare and not worth the trouble.

Voight by Valentina
美国
大约2个月 人在使用应用
Website on Demand Studio, LLC已回复 2020年2月3日

Hello!

This is Sean, the Customer Success Manager with Pre Order Now. This app is now under new ownership and we have since fixed the issue that you referenced here. I am VERY sorry about the bad experience.

I am emailing you directly in a moment to see how else I can help and support you so that you are 100% taken care of. We work super-hard to give amazing support and I'll do whatever I can to give you personal help and get you taken care of. Thanks so much,

Sean & The Pre Order Now team

2017年6月28日

A great Ap, simple to set up, simple to use. Had one slight issue setting up (with our theme, not the Ap itself) but the quick & freindly technical support we received sorted it out in no time.

Catch Surf Uk
英国
2天 人在使用应用
2023年5月31日

I received amazing and quick support by Rasheem Christie! He did an excellent job of helping troubleshoot not only the problem I originally had, but also fixed a couple other issues at the same time. Greatly appreciate having this level of support included with the service!

Blind Bear Outdoors
美国
2天 人在使用应用
Website on Demand Studio, LLC已回复 2023年6月1日

Hello to our friends at Blind Bear Outdoors

Thanks for sharing your review with us and the community. We're delighted to hear that Rasheem was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

2019年9月23日

amazing app, installed it and it works nice. Now everybody can preorder our styles. Inventory management also available ..

JUSTUS BROWN
德国
大约1个月 人在使用应用