PreOrder Now WOD | PreOrder , 1,344 条评论
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Adding his app has made selling, sorting, and shipping preorders much easier! Excellent customer service from @Josh tonight fixing a glitch with our Shopify theme! Thank you.
Hi Bayou Blanks,
Thanks for the 5 star review! We're very happy to hear that Pre Order Now has made the preorder process for your store so much easier, we know that it can get complicated sometimes!
We always strive to provide the best customer service possible and we're thrilled to hear that you received excellent service from Josh!
Stephanie and the Customer Support Team
Josh was very helpful and efficient in resolving my issues for our pre-order sale! the app is easy to install and set up. Highly recommended!
Hello to our friends at Arcwell
Thanks for sharing your review with us and the community. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
The app's functionality is not compatible with my theme, and they didn't specify the themes they are designed to work with. It has been two weeks since I first encountered the functionality issue, experienced poor response times, and feel like money was wasted on it
Hi Styled Aesthetic,
We’re sorry to hear that you’ve had these difficulties with our application. The app is compatible with the vast majority of Shopify themes but does sometimes require additional support for themes with custom development.
Regarding our response times, we can see from your tickets that you received prompt support, except during an overnight weekend period. Our support agent replied to your ticket as soon as their shift started and provided next steps on resolution.
We’re very positive that our recent feedback will enable your developers to resolve the issue.
Very helpful & responsive -walked my step by step through my questions, and I was able to resolve my issue within 10 minutes.
Hello to our friends at Rubes
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now. We're delighted to hear that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Great i had some trouble at first but Alina helped me fix all the issues i had!
Hi WorldTakers,
Thanks for leaving us this nice review! We're very gratified to hear that Alina helped to fix all the issues you had, she is a great recent addition to our team!
Stephanie and the Customer Support Team
Amandeep was a huge help in resolving all my concerns with my account & would always respond immediately!
Hello to our friends at XtremeMats
Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Effective and efficient app! Customer service is also very responsive to the inquiries and solve the issue very fast.
Greetings Kulture Home Decor,
We thank you for the 5-star review! Your collections are perfect for Pre-Order now. We are happy that you can use this to benefit your store.
Stephanie & the Customer Success Team
The app is simple to use and allows us to gauge demand ahead of product launch. The support is prompt and efficient which is important when you need to fix any issues that are blocking sales. Thanks team!
Hello to our friends at Greene King Shop
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now. We're delighted to hear that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Aman was great. He helped me to figure out why a product in my store was not adding to cart. Fast and efficient
Hello to our friends at Worship In My City
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
Does not work.
Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site!
We will keep trying to get in touch with you to make things right!