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The best customer service I've ever known. Always help me even have to do back and forth. Thank you!
Hello to our friends at Studio.K
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Updating my review from 4 to 5 stars. The support is always there and very helpful. Thanks Aman for helping this time when we needed to turn on pre-order for many products and advising me about enabling pre-order via tagging products-a very useful feature.
Previous Review:
We've been using this app for a good while now with one product but recently added more pre-order products and refreshed our website. With changing themes to one of Shopify's new themes (Refresh) we encountered a couple of issue with the Pre-Order Now app. I wasn't able to find solutions easily on my own but support is always available and helpful (sometimes you have to wait several minutes to get someone though). Rasheem solved our first problem with home page badges resizing the product image and the next day Nicoz solved the issue of the Pre-Order button not working.
Nicoz also provided advice for the delayed loading of the pre-order button which sometimes allows people to order without seeing the pre-order button or having the pre-order tag attached to the order. I believe this can occur with any pre-order app and comes down to your page speed though. It's a good value app with great support and I'm looking forward to the improvements to come.
Hi Dad Certified®
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch.
It is particularly gratifying to hear such positive feedback about multiple members of our support team. We pride ourselves not only on our ability to troubleshoot specific problems, but also to assist merchants in realizing the full value of our application and all of its features. The specificity of your review is greatly appreciated as it speaks to the consultative approach that our customer service team takes in supporting our merchants. As always, we are here to help!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Its pretty easy to use this app... I quite like it. But some functions are restricted unless you subscribe to it.
Hope to understand the app better before I start subscribing.
N the support team, especially Robert Lim, has been very helpful and prompt in his actions. Thanks!
I had a problem with adding widget to my new theme since this theme wasn't free theme but they fixed the problem within few minutes after I sent a message. Very helpful and useful app. Thank you so much!
Hello to our friends at KKANG
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Nicoz & Josh have provided excellent and prompt customer service. The App also is good and we have been using it successfully for the past 6 months.
Hello to our friends at Anayah Jewellery
Thanks for sharing your review with us and the community. We're thrilled to learn that Nicoz and Josh were able to provide you with excellent service. We will let them know that their assistance is greatly appreciated. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
great app, would recommend it to other Shopify users. the app is easy to set up. the app gives you instructions step by step.
Hello to our friends at LabGuruLift
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We appreciate the recommendation!
Tanu & The Pre‑order Now Support Team
I will definitely recommend this app to everyone who plans to have a pre-order sale in your Shopify store. It's great to manage and the customer support is amazing. Although, you may not get outstanding support from every agent you talked to but, there are a few who does understand the assignment and sacrificed you've made to open a store, what it entails and your sleepless night. I can say had my share with a rude agent before and to have Rasheed coming and picking up what the other agent didn't finished and saving me from drowning. Not only he's knowledgeable, but he's also very patient. I'm grateful to you Rasheed and wishing you great success. Stay humble and continue to do what you do best. One day you'll be rewarded.
Hello to our friends at Truly Uncharted
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app and support. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Great app! Easy to learn, does exactly what I need and has very quick and helpful customer service, would definitely recommend!
We've been using the app to manage backorders, and have found this to be a valuable tool in communicating stock availability to customers at the time of the order.
Hello to our friends from HealthMasters
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Preorder Now support team
Muy contento con la app. Fácil de usar e instalar la recomiendo a la gente que está comenzando a montar su primera web.
Hola amigos de la tienda ABACHI!
Muy contento con la app. Fácil de usar e instalar la recomiendo a la gente que está comenzando a montar su primera web. ¡Te deseamos todo el éxito con tu tienda! :)
-Melissa y el equipo de Pre-Order Now