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Online chat was not helpful, although I have an account and my email is linked to it, they needed owner to retrieve a code, owner was not available, so I wasted 45 minutes and got nowhere. Later that week I replied to a follow up email and told them what the issue was, it was resolved straight away. If it was this simple, I am not sure why after 45 minutes in a chat the same outcome was not achieved. Loved the email help but not happy with the online chat help.
Hi INSITE MIND and team!
Thank you for your feedback, and we’re glad we could resolve your issue via email! We’ve reached out through your original ticket to clarify further and ensure your experience with us is smooth moving forward.
Please don't hesitate to reach out if you need help with anything else. Cheers!
Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.
Hi there Apotheosis Comics team!
My name is Sharky, Team Supervisor here at Pre-Order Now.
I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running?
Your satisfaction is our highest priority, and your feedback is very important.
We look forward to hearing from you soon!
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
I am forced to leave this review. I do not know if I am happy, but cannot continue without leaving a review.
Hi gigawattgame and team,
We appreciate your feedback and I'm sorry to hear that you were forced to leave a review. I reached out to you through your Instagram page to offer assistance.
We are eager to help and please be assured that we will do our best to set everything up for you if you give us the chance.
I hope to hear from you soon!
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
I tested it out and while it might have worked for some there were some fundamental challenges with email that had me cancel my trial.
1.) All pre-order emails come from pre-order now's email and not your company's email, this was not a professional finish for me.
2.) All confirmation emails do not allow you to add a picture of your logo at minimum to the email.
Otherwise customer service was very helpful and tried to help me navigate. I also realized after the fact that I could only use the free version of preorders on one product.
Thank you for your thoughtful feedback. We have a robust product pipeline around pre-order now and would love to share it with you and how we can incorporate this feedback into the app. I am the CEO Serge of our company and will be sending you an email, so if you could respond there, would love to chat.
The installation was easy but I have just started using it.
Thank you for the review BlendzFresh!
What particular feature of the app did you like? Is there anything that needs improvement? Your feedback is of utmost value to us and we would love to hear your thoughts.
Hope to hear from you soon!
eeed
m
Hi team!
Can you tell us more about your experience? Do you have questions or need any help setting the app up on your store? You can reach out to our support team by clicking on the chat widget within the app.
We hope to hear from you soon!
gud
Hi team! We are happy you think are app is good! Shoot us a note if there is anything we can help with so we can change the good to GREAT!
nice flow and easy to use for
Hi there Nuqy team!
We appreciate your feedback! Is there anything you would like to share such as things that you think can be improved? Any insights you could share would be highly appreciated.
Hope to hear from you soon!
I needed an easy way to set up my pre order items manually or based on condition, with no impact on the checkout or payment process.
If you have this kind of requirements, go for this app, you won't be disappointed.
On top of this, the support team is great : always fast to answer and helpful. They even adjusted the app for my specific case for free.
UPDATE : There is no way to translate the 'Pre-order' buttons via Langify or any other method. Don't use this if you're looking for a multilinguage solution.