評論 (1,059)
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Online chat was not helpful, although I have an account and my email is linked to it, they needed owner to retrieve a code, owner was not available, so I wasted 45 minutes and got nowhere. Later that week I replied to a follow up email and told them what the issue was, it was resolved straight away. If it was this simple, I am not sure why after 45 minutes in a chat the same outcome was not achieved. Loved the email help but not happy with the online chat help.
Hi INSITE MIND and team!
Thank you for your feedback, and we’re glad we could resolve your issue via email! We’ve reached out through your original ticket to clarify further and ensure your experience with us is smooth moving forward.
Please don't hesitate to reach out if you need help with anything else. Cheers!
It's a great starting game point for marketing.
Hi there I AM FITNESS APPAREL and team!
Thanks for the feedback! We're glad to hear it's been a solid starting point for your marketing. If there's anything we can do to improve your experience further, feel free to let us know. We’re always looking to make the app even better for you.
Thank you for choosing Pre-Order Now!
Customer service is timely and detailed.
Thanks for the great review Coton Colors and team! We're glad you found our support both prompt and thorough. That level of care is key to helping merchants succeed.
i can not anymore access my data with the new version
Hey Importation Eno Friul and team!
Thanks for the great feedback! We're glad our support team could assist you quickly and proactively.
If you need further assistance, you know where to reach us!
Great support !
Thank you for your review UTILE & ORDINAIRE and team! We're glad that our team was able to help you out.
easy and intuitive to use!
Hi there Bedtonic team!
Thank you for taking the time to leave feedback. Is there anything we can do to improve your experience? We'd love to hear your suggestions.
We hope to hear from you soon!
Fast and easy to setup! With my product launch coming up on 6-days and many challenges we had to overcome to get to this point, saving time and brain energy with this app was a blessing! Love the specs of the free plan, that is exactly what we needed for this launch!
Hi there Fae Fire Shop and team!
Thank you for the fantastic review! We're thrilled the app made your setup quick and stress-free, especially with your big launch just days away.
Wishing you a successful launch, and we're here if you need anything!
good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app
Hi there OnceWas team!
Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store.
We hope to hear from you soon!
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
Roel was amazing at helping me to resolve my issue. He did not stop until all issues related to the badges not appearing, was resolved. 10/10 customer support!
Hey there Angie Watts and team!
Thank you for your wonderful feedback! We’re so glad to hear that Roel provided top-notch support and ensured everything was resolved for you. Your satisfaction is our priority, and we’ll be sure to share your kind words with him.
If you need help with anything else, you know where to reach us!