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Really good customer service. They are very helpful. I barely sent a request for help, and they fixed it right away. I highly recommend this app.
Hi Blomster & Smil team!
We appreciate your kind feedback, this helps us a lot! Our team is dedicated to providing you with the best possible customer experience, and I'm glad to hear they were able to help you out.
Please let us know if there is anything you need help with!
App doesn't load a lot of the time and now it's not telling customers what they're buying is a pre-order. Originally I was told it was a server issue. I just hate having angry customers
Hello again!
This is a followup to let you know that we have refunded 2 months of app fees to you for this trouble. You will see that right away back to your Shopify billing.
In the meantime, the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app.
Can you confirm that you received this message? I want to make sure you are 100% taken care of…
Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again.
Sean (Ops Guru) & The Pre Order Now Support Team
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UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
Just started using it but so far very impressed. Would be cool to add a notify me button that someone could sign up to be emailed when the product is in stock
Thank you for your review and for your suggestion. This will help us a lot in improving our app to become even better.
Easy app to use and has boosted sales within the first day we had it installed. I Customer Service is also very easy to work with and they were very helpful with all my questions.
I used this pre-order app and it was very user friendly! I was very nervous but the easy steps to follow were so helpful.
Hello friends at FIERCEREFLEX
Thank you for leaving this great review for us we sincerely appreciate it! Happy selling! :-)
Melissa & The Pre-order Now Support Team
Works great, though collection page button feature is not compatible with the theme we use(Empire), which is a major drawback for us.
Great and fast support for installation as well as advice on using the app for our pre order needs. Thanks!
Hello to our friends from BOTE!
Thanks for leaving this awesome review, we're glad that our app has been useful to you! :-) Don't hesitate to reach out to us with any questions you may have.
Melissa & The Pre-Order Now Support Team
Excellent app. Josh is very helpful, customer service is top notch! Setup was extremely quick and fast.
Hello to our friends at Natural Look Australia
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Josh is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment.
Tanu & The Pre‑order Now Support Team
This app made a lot of mistake, customers were getting the wrong sizes in their cart. This was a nightmare ot fix.
Hello! This is Sean, the Operations Guru with Pre Order Now.
Thanks for this review and for letting us know... Im SO SORRY that your customers were getting wrong sizes in their cart - that's terrible!
Please understand that when an app like ours is malfunctioning, it is 90% of the time because some kind of code on your unique theme is conflicting with how our app works.
We CAN FIX that. We do need collaborator access to your store to fix it though, because we need to dig deeper into the code on your store's theme to fix whatever is causing the issue.
Can you approve our collaborator request? That's the only way we can fix this.
Thanks - we REALLY want to get this right for you, ASAP. Here to help...
Sean H & The Pre Order Now Support Team
Amir was very helpful to adjust the customisation of the button to fit our store aesthetic. Response from the support team was received within 2 hours.
Hello friends at Broadsheet Shop
We appreciate this fantastic review! We will let Amir know that his assistance was greatly appreciated! We wish you and your store all the best :-)
-Melissa & The Pre-order Now Support Team