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If you're seeking a reliable solution for partial payments, avoid this app. Despite our prior success with pre-orders involving partial payments, our experience with PreOrder Now was far from seamless. While customers would typically order and be charged an initial amount without issue, the process of collecting the remaining balance through the app proved to be anything but straightforward.
Even with the app's team setting it up for us, we somehow still managed to encounter difficulties, leading to the inconvenience of having to manually send invoices to all our pre-order customers to collect the outstanding amounts. Adding to the frustration was the lack of instructional resources such as videos, blogs, or articles to assist us in navigating the payment collection or partial payment setup process.
When seeking assistance, the only option available was to contact their support team via chat. Despite our familiarity with similar apps and their direct involvement in the setup process, we still found ourselves facing setup issues.
Hey there Hope Innovations team!
Alina never fails to amaze us with her skills and willingness to help. Your feedback will definitely put a smile on her face! Thank you for the wonderful review!
Please reach out if there's anything else you need assistance with.
The app's functionality is not compatible with my theme, and they didn't specify the themes they are designed to work with. It has been two weeks since I first encountered the functionality issue, experienced poor response times, and feel like money was wasted on it
Hi Styled Aesthetic,
We’re sorry to hear that you’ve had these difficulties with our application. The app is compatible with the vast majority of Shopify themes but does sometimes require additional support for themes with custom development.
Regarding our response times, we can see from your tickets that you received prompt support, except during an overnight weekend period. Our support agent replied to your ticket as soon as their shift started and provided next steps on resolution.
We’re very positive that our recent feedback will enable your developers to resolve the issue.
These guys are literal scammers, and their app is messed up in so many ways.
They block you out from using the free version of the app to test things out. And the 14-day free trial is a lie. The moment you click on it, it says you have 0 days left in your free trial and need to subscribe for Premium.
I fell for it and subscribed for premium. Eventually, after I paid and my account was debited, I was still blocked out and told to pay another fee.
You also need to pay for emails as an additional cost of using the app, meanwhile, other apps in the same category give email for free as part of their premium.
I reached out to the support about all the issues I've listed above and they refused to do anything about for 2 weeks. They acted clueless like they weren't one that built the app.
One advice: Stay away from this app.
Hello Solar Balls,
We’re very upset to read this review. We are certainly not scammers and our app functions well for thousands of merchants. We respectfully disagree with what you have written here.
The free plan that the app offers contains limited functionality. The 14 day free trial is certainly not a lie, it offers the features of the premium plan for the duration of the 14 days, after which you would need to subscribe. According to our records, your free trial started on July 5th and your first charge was on July 19th which fits the timeline of our 14 day trial.
We can see from your support ticket that there was a temporary server issue which had caused you to lose access, but this was restored within 15 minutes. We’re unclear on what fee you are referring to here, our records only show one subscription fee on your account.
The cost that you are referring to for customized emails is an add-on that goes beyond the standard checkout email that shopify provides. This is purely optional and is not required for the main feature set provided by our premium plan.
We cannot find a recent record of the interaction with our support team that you are describing. According to our records, the last support ticket was from 2 months ago and all of the issues were resolved during the chat.
Stephanie and the Customer Support
I had many issues with the app. It doesn't work well with my theme. Customer service is extremely slow. I had problems with the badges so I emailed them for a solution. They said they were going to look into it but never heard back from them. I placed the request mid-Dec; also emailed them several times. No answer at all until mid-Jan. Bye.
Hello to our friends from Opus Haus!
I am very sorry to hear about the frustration here. We have been replying to each of your messages via email - is it possible that they are going to your junk box? We work very hard to respond quite quickly to all ticket issues, 7 days a week.
Did you receive our emails back? Please let me know - want to make 100% sure you are taken care of here.
Sean - PreOrder Now Success Manager
I have contacted you without getting help. I haver used the from and nobody got back to me. The issues was that when you alternate between color some available some preorder eventually the button would only show pre-order even for in stock products. Now I deleted the app, and some of the code remained. How can I fully remove all the code? Batch and preorder button still show up.
Hi there! Our support crew did respond to each of your emails, but it sounds like they didn't get through.
Can you please check your spam folder for our responses? They'd be coming from support@websiteondemand.ca
For uninstall instructions, please visit:
https://websiteondemand.zendesk.com/hc/en-us/articles/360004498291-How-do-I-uninstall-Pre-order-Now
Alternatively, if you can see our responses in your spam folder and are able to mark our replies as not spam, we'd love to continue working with you to get Pre-order Now compatible with your shop and theme.
Horrible experience. I had initiated a back order sale on my website with this app. The app automatically applied the XS size for my customers order even when the customer was trying to check out with a different size. I had over 800 orders and 200 emails from customers with issues. Who knows how many customers didn't end up emailing me , but still had an issue with their order. An absolute nightmare and not worth the trouble.
Hello!
This is Sean, the Customer Success Manager with Pre Order Now. This app is now under new ownership and we have since fixed the issue that you referenced here. I am VERY sorry about the bad experience.
I am emailing you directly in a moment to see how else I can help and support you so that you are 100% taken care of. We work super-hard to give amazing support and I'll do whatever I can to give you personal help and get you taken care of. Thanks so much,
Sean & The Pre Order Now team
The loading times of the changed Add to cart button are very long. Many of my customers don't even notice the pre-order because it only loads when the customers are in the shopping cart.
In addition, the order tags are not assigned correctly. Even if all settings are set up correctly. Today, for example, the app is not available at all.
Hi Puschies team. We are so terribly sorry you're experiencing issues with the loading. Obviously this is a critical piece of functionality for you and we are working hard to ensure that the button loads as fast as possible on the PDP.
We are in the business of making apps that help merchants, and we strive to deliver on that promise. Your experience is not a good example of this and we will do our best to make things right for you and all of our other cusomters.
- Lauralynn, VP of product.
PLEASE NOT INSTALL THIS - UNSATISFACTORY APPLICATION
We have been unable to sell for several days, until we identified the error. This application has changed its conditions and without warning they are forcing us to take the payment plan. As we have not updated the payment plan, because no one has communicated it to us, they have disabled the purchases of the products in stock. Losing many orders. REGRETTABLE APPLICATION AND REGRETTABLE CUSTOMER SERVICE WHO DO NOT ANSWER.
Hi INDOMITO, My name is Serge and I am the CEO of the company that owns the application pro order now. I am so sorry you are having issues. We want to make sure you have the best product experience and help you ASAP. Our customer service team is reaching out to you directly to help now to make sure we resolve all your issues. If anything is not resolved, you can reach out to me directly at serge@staytuned.digital.
Ineffective.
Thank you for your feedback, and we're so sorry to hear that you found our app ineffective. We're going to work to make this right! Someone from our team will reach out to you ASAP to address your concerns and provide further assistance.
-PreOrder Now Management Team
Not happy, at first the customer service was exceptional. All our problems were immediately addressed. It's 3 weeks that we keep on getting ignored or replied to with the same template reply "we will have our dev team look into the issue". Not acceptable!!!
Hello to our friends at Minestack Store
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team