Pre‑Order Now WOD , 1,307 reviews

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to replace out-of-stock products with pre-order buttons, enhancing inventory management and pre-order conversion rates. Many find it easy to use, with seamless integration and customization options. The partial payment feature is also valued. The customer service team is praised for their quick and efficient problem-solving. Some merchants report increased sales after using the app.

Edited January 10, 2024

Early support is effective for onboarding. We've had issues since in terms of Products showing as Enabled for Pre Order - but no Pre Order functionality. As with most 3rd party Apps, these guys are intent on sending Articles designed to fix problems instead of offering genuine service. It's only when you advise of cancellation that you get some movement. Kudos to the first App that actually supports their product and offers genuine value for money - they are thin on the ground. Pleasingly the glitch in their platform that was causing the failure has now been fixed and we are once again operational

Free 24 7
Australia
2 months using the app
Website on Demand Studio, LLC replied January 11, 2024

Thanks for taking the time to write this review! We appreciate you giving us the chance to improve our product and services. I want to make sure your experience with Pre-Order Now is a smooth ride from now on!

Hannes Bez | Director of Customer Experience

February 2, 2024

Responsive and helpful tech support! Thank you so much to Alina for the thoughtful troubleshooting!

Cheyanne Symone
United States
About 2 years using the app
Website on Demand Studio, LLC replied February 6, 2024

Hi there Cheyanne Symone and Team!

Thank you for taking the time to leave a review! We'd love to hear more about your feedback. Is there anything else we can do to make your experience even better?

Please reach out and we'd be glad to help you out!

November 28, 2023

The service was immediate and and smooth, your company resolved my issue, so far I am very pleased. Amandeep offered great service.

Illa Tea
United States
5 days using the app
Website on Demand Studio, LLC replied November 30, 2023

Thank you for your kind feedback! Amandeep is one of our best specialists, he'll surely have a blast once he sees your review. Please let us know if there is anything we can do to make your experience even better!

Feel free to reach out if there is anything else we can do for you. Cheers!

February 15, 2024

The app can be a bit fiddly but the support is amazing. Had an issue and within 5 minutes of contact support staff had it fixed.

CJade Online Pet & Equine
Australia
Website on Demand Studio, LLC replied February 19, 2024

Hi CJade Online Pet & Equine!

Thank you for your feedback! We're sorry to hear that you found the app a bit fiddly, but we're glad to know that you had a positive experience with our support team. Providing excellent support is a priority for us, and we're delighted to have resolved your issue promptly.

If you have any other questions or concerns, please feel free to reach out. We're here to help!

April 12, 2023

Amandeep was very helpful, took time out to help me figure out bug issues with app. only reason why it is not 5 stars is due to issues outside of Amandeep control such as speed. Other than that he was awesome

ExcessiveLove
United States
8 months using the app
Website on Demand Studio, LLC replied April 13, 2023

Hello to our friends at ExcessiveLove

Thanks for sharing your review with us and the community. We're delighted to hear that Amandeep was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

May 11, 2023

Had a problem with pre-orders displaying on our website but customer care fixed the issue within minutes. Great customer service

Lana Wilkinson
Australia
About 1 year using the app
Website on Demand Studio, LLC replied May 11, 2023

Hello to our friends at Lana Wilkinson

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

June 25, 2023

I had an issue setting up the app but the customer service team was awesome at helping me resolve this issue. Thank you!

DETROIT’S FUTURE IS FEMALE
United States
9 months using the app
Website on Demand Studio, LLC replied June 26, 2023

Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our customer service was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Stephanie & The Pre‑order Now Support Team

June 20, 2023

Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)

Fox & Fallow
Australia
About 1 month using the app
Website on Demand Studio, LLC replied June 21, 2023

Hello to our friends at Fox & Fallow

Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

April 12, 2023

Great support, a little buggy, but that's my only complaint. Support was quick and helpful, app could be better.

adrafül labs
United States
12 days using the app
Website on Demand Studio, LLC replied April 13, 2023

Hello to our friends at adrafül labs

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Pre‑order Now Support Team

March 22, 2024

Good App

LEAFCLO
Germany
Website on Demand Studio, LLC replied March 25, 2024

Hey there LEAFCLO!

Thank you for the review! We'd love to hear more about your experience. Can you provide us with more information? Is there anything we can do to make your experience better?

I hope to hear from you soon!

Regards,
Sharky
Team Supervisor - Pre-Order Now