Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to replace out-of-stock items with pre-order buttons, improving customer experience and potentially increasing sales. It's praised for its easy integration, user-friendly nature, and customization options. The partial payment feature is particularly appreciated. Despite some initial interface challenges, the app's customer service is commended for its prompt and efficient responses, even outside regular business hours.

February 14, 2024

Alina was fabulous and fixed me up.

Tastemaker Market Curated by Ric Orlando
United States
About 1 hour using the app
Website on Demand Studio, LLC replied February 16, 2024

Hi Tastemaker Market Curated by Ric Orlando!

Thank you for your wonderful review! We're thrilled to hear that Alina provided fabulous support and was able to assist you.

If you ever need further assistance, don't hesitate to reach out. We're here to help!

Edited February 13, 2024

We've used this app for many years. The initial set-up is easy, & it is very easy to maintain while we add new products for pre-order frequently. We recently had an issue, & they were able to solve it in a reasonable amount of time. Every person I've talked with has been responsive & helpful.

MOD Sportswear
United States
Over 6 years using the app
Website on Demand Studio, LLC replied April 27, 2023

Hello to our friends at MOD Sportswear

Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Nicoz was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

September 22, 2023

We had to set up Preorders in a big hurry after going viral on social media. We sold out of inventory really quickly, and needed to get a Preorder option up and running within a day. This did the trick! There was a glitch temporarily with the code -- it affected our product image display on mobile. I contacted support, and they were super responsive. They had the issue corrected within a couple of hours, and we haven't run into any other problems. All in all, a very good app experience.

Simple Alchemy Co
United States
24 days using the app
Website on Demand Studio, LLC replied September 25, 2023

Hi there Simple Alchemy Co,

It is great that you took the time to leave us this review and we appreciate that you were able to get what you needed quickly through the support of our team! It is great that Pre-Order Now can provide the options you need for your inventory.

The Pre-Order Now Support Team

Edited June 29, 2023

So far so good! Thepre order button seems to freeze up once clicked through. We will update our review once figured out.

Edit: the button doesn't work, and when you first get to the home page or product page it'll say buy now then quickly change to pre-order.

Edit: After help from Josh our problem was resolved within a day!

Transparent Energy Drink
United States
5 months using the app
Website on Demand Studio, LLC replied June 29, 2023

Hi Transparent Energy Drink,

Thank you for taking the time to write such a thoughtful and positive review! We're sorry to hear that you had some difficulties with the preorder button. At the same time, we're thrilled to read such glowing feedback about our customer support team. We take great pride in the quality of our customer service and we're very happy to see that Josh delivered a solution for you so quickly!

As always, please do not hesitate to reach out to us!

Stephanie and the Customer Support Team

September 20, 2023

Our theme wasn't supported right off the bat. The functionality was limited initially but thanks to the support team they were able to go in and make everything work as advertised. Very friendly and easy to communicate with. Highly recommended!

ParSkins
United States
3 months using the app
Website on Demand Studio, LLC replied September 22, 2023

Hi ParSkins,

We appreciate the time you took to leave us this review. We are very serious about providing the best customer experience possible and are thrilled to hear that you received such good support from our team. As always, we are here to help!

August 17, 2023

Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!

Hornit UK
United Kingdom
About 2 years using the app
Website on Demand Studio, LLC replied August 21, 2023

Hi there Hornit UK,

Thanks for reaching out to us and leaving us a great review. We are glad that you could use Aman's assistance to help you with your app. In regard to the loading page, we could employ a preloader to your app and it may be a work around for your store. Please know we are here if you need.

Stephanie & The Customer Support Team

January 31, 2024

Quick response and helpful

BodyByBree
United States
42 minutes using the app
Website on Demand Studio, LLC replied February 6, 2024

Hi there BodyByBree!

Thank you for making our day with your wonderful review! Our goal is to ensure we provide a world-class customer experience to our merchants.

Please reach out if you need further assistance.

February 22, 2024

Quick and good application

Revitalizex Nutrition
United States
2 minutes using the app
Website on Demand Studio, LLC replied February 26, 2024

Thank you for the 5-star review! Glad you found our app quick and effective!

March 30, 2024

LOVE IT

SEAMZ
United States
17 minutes using the app
Website on Demand Studio, LLC replied April 1, 2024

Hey there SEAMZ team!

We're glad that you're loving our app! Thank you so much for taking the time to leave feedback, we appreciate your support!

If you need any help, please feel free to reach out to us!

March 5, 2024

good

IIIUMINA APPAREL
South Africa
About 2 hours using the app
Website on Demand Studio, LLC replied March 7, 2024

Hey there IIIUMINA APPAREL!

Thank you for taking the time to leave a 5-star review! We appreciate your kind words and are grateful for your support.

Please let us know if there is anything we can help you with! Cheers!