WOD: PreOrder Now

Misleading App. I decided to try the app I was subscribed to the free plan. Under the Basic Plan is show Try it Free for 14 Days. So I decided to try it for 14 days, I cancelled within 10 days and was still charged $19.95. I showed the screenshot to the app developer they said because I used it back in 2020 I am not entitled to Try it free for 14 days then why does it say TRY IT FREE FOR 14 DAYS ? When you click on the try it free no where on the Approve Subscription does it mention anything about if you have used it previously you are not entitled to another 14 days again misleading by the app developer. I thought they where just trying to win me back as a customer which many apps and companies do these days when you have had such a long period of inactivity. Secondly this is the email from Roel on 16th April, I have escalated the issue to our technical team. They usually provide an update within one business day. Once I get an update, I will let you know. its now May 5th and still haven't recieved a reply. Easier to delete and uninstall the app than deal with the team.

Exceptional customer service! Alina was incredibly helpful, quickly resolving my issue by updating the theme and button selector to match my store perfectly. She kept me informed throughout the process and made sure everything was working smoothly before signing off. The support was fast, professional, and friendly. Highly recommend this app and their amazing team! Thank you, Alina!

The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..

Very friendly, quick and professional support by Roel! Thanks for solving our problem. In general we are very happy with the app, and as experienced today, if a problem pops up, support is very helpful.

We’ve been using this app consistently for some time now, and it has been a fantastic tool for setting up a proper preorder system. Like any system, we’ve encountered a few issues and bugs along the way, but I must say the Preorder App team has been absolutely wonderful. They’re always quick to respond and have gone above and beyond to provide the help we needed, making the resolution process smooth and stress-free.