WOD: PreOrder Now

Thank you so much for your continued trust and support!
We truly appreciate you using the app for so many years, and we’re glad to hear our team has been quick to help whenever something comes up. It means a lot to us to be part of your long-term success. If you ever need anything, we’re always here to help!

¡Muchísimas gracias por esta increíble reseña!
Nos alegra muchísimo saber que nuestro equipo pudo ayudarles a fondo y que sintieron un interés real por parte nuestra. Trabajamos duro para ofrecer un soporte cercano y útil, así que leer esto realmente nos motiva.
¡Gracias a ustedes por confiar en nosotros! Siempre que necesiten algo, aquí estamos.

Thank you for taking the time to share such detailed feedback.

We’re genuinely sorry to hear how frustrating this experience was, especially given your prior success running preorder campaigns. You’re right that, in its current setup, PreOrder Now relies on Shopify’s selling plan structure, which can require partial payments in certain cases. We understand that forcing a 50% upfront payment isn’t suitable for every business, and we acknowledge that this limitation didn’t align with your expectations or needs.

We’re also sorry that the time zone difference added to the frustration while you were trying to get things resolved. While our team did work to assist and ensure your existing order could be completed safely, we understand that the overall experience fell short for you.

We’ve reached out to you directly by email so we can better understand your use case, gather your feedback in more detail, and see what we can improve or offer going forward. Your input is important to us, and it’s already been shared internally as part of our ongoing efforts to improve the product.

Thank you again for being honest about your experience — it helps us do better.